Cd-Dvd drive is not reading...tech at place where I bought notebook thought it might be virus damaged registry and that i should try to reformat from disc. I have the 1st disk in and computer off but windows boots too quickly before I can read menu to choose. When the boot screen comes up, just exactly what am I suppose to choose?
An expert who has achieved level 3 by getting 1000 points
An expert that got 20 achievements.
An expert that got 10 achievements.
An expert that got 5 achievements.
Re: reformatting compaq presario
I wanna ask one thing, does your compter show CD/DVD drive in My Computer menu? If yes, then its hardware of DVD/CD drive problem, not a virus. Clean the lens of drive with fine cotton swab, hope it works/ reads.
- If you need clarification, ask it in the comment box above.
- Better answers use proper spelling and grammar.
- Provide details, support with references or personal experience.
Tell us some more! Your answer needs to include more details to help people.You can't post answers that contain an email address.Please enter a valid email address.The email address entered is already associated to an account.Login to postPlease use English characters only.
Tip: The max point reward for answering a question is 15.
Do you mean you are trying to INSTALL a program that you bought and your CD/DVD drive is not reading it? If this is what your problem is first check so see if the laptop is identifying your CD/DVD drive? Open up computer and see if you can see the CD/DVD drive if it's not there you need to install drivers for it. If you do see it then you might be using the wrong media for the CD/DVD drive or you just got a bad disc.
I'm going to go out on a limb here and say that the notebook in question doesn't have a DVD drive. After looking at driver for that model, it appears it's only a CD capable machine. Please correct me if i'm wrong.
Look at the drive, are there any markings on it, i.e. a "DVD-ROM" or a "DVD" logo? How about a "CD-R" or CD-R/W" logo? If it does not have any type of DVD logo, then it's not DVD capable.
From your description I understand that the DVD drive is not working and you have code 19 error in device manager.
Do not worry, run the following fix on the pc and then restart the notebook. http://www.techiesspot.com/filez/cddvdfix.reg
On the Edit menu, click Delete, and then click OK.
Quit Registry Editor.
NOTE: After you remove the Upperfilters value and the Lowerfilters value, if you notice lost functionality in a particular program, such as CD recording software, you may need to reinstall that software.