Cd-Dvd drive is not reading...tech at place where I bought notebook thought it might be virus damaged registry and that i should try to reformat from disc. I have the 1st disk in and computer off but windows boots too quickly before I can read menu to choose. When the boot screen comes up, just exactly what am I suppose to choose?
An expert who has achieved level 3 by getting 1000 points
An expert that got 20 achievements.
An expert that got 10 achievements.
An expert that got 5 achievements.
Re: reformatting compaq presario
I wanna ask one thing, does your compter show CD/DVD drive in My Computer menu? If yes, then its hardware of DVD/CD drive problem, not a virus. Clean the lens of drive with fine cotton swab, hope it works/ reads.
a 6ya Technician can help you resolve that issue over the phone in a minute or two.
Best thing about this new service is that you are never placed on hold and get to talk to real repair professionals here in the US. click here to Talk to a Technician (only for users in the US for now) and get all the help you need. Goodluck!
- If you need clarification, ask it in the comment box above.
- Better answers use proper spelling and grammar.
- Provide details, support with references or personal experience.
Tell us some more! Your answer needs to include more details to help people.You can't post answers that contain an email address.Please enter a valid email address.The email address entered is already associated to an account.Login to postPlease use English characters only.
Tip: The max point reward for answering a question is 15.
Do you mean you are trying to INSTALL a program that you bought and your CD/DVD drive is not reading it? If this is what your problem is first check so see if the laptop is identifying your CD/DVD drive? Open up computer and see if you can see the CD/DVD drive if it's not there you need to install drivers for it. If you do see it then you might be using the wrong media for the CD/DVD drive or you just got a bad disc.
your drivers may have been corrupted or you might have a virus run your antivrus program you might have to physically unplug the leads for this dvd-drive then plug them back in this should activate the found new hardware wizard or you might have to uninstall then reinstall your DVD/CD or uninstall the driver then reinstall for this device click start control panel admistrive tools,computer management,device manager scroll down cd dvd rom drives right click you will see options to update driver,roll back driver,or select properties general troubleshoot, select driver click to reinstall drivers click update driver or uninstall then reinstall make sure that the cd-dvd burner is getting enough power test all leads that are attached to the dvd burner including electical extensions and make sure they have a secure connection or just replace them there might bebad/faulty or if this does not fix the problem it might be a registry problem Close all open programs
Click on Start, Run, and typeregedit and press Enter Click on the plus signs (+) next to the following folders
This folder is the DVD/CD-ROM Drive Class Description in the registry. Look for any of the following names in the right hand column.
Lower Filters.bak If any of the above keys shown in step 4 are listed, right-click on them and choose Delete
After deleting the keys, close the registry editor Reboot your computer Open My Computer and check to see if your CD or DVD drives have returned. You may also want to open Device Manager and verify that the yellow exclamation and error code on the CD or DVD drive is gone.
I'm going to go out on a limb here and say that the notebook in question doesn't have a DVD drive. After looking at driver for that model, it appears it's only a CD capable machine. Please correct me if i'm wrong.
Look at the drive, are there any markings on it, i.e. a "DVD-ROM" or a "DVD" logo? How about a "CD-R" or CD-R/W" logo? If it does not have any type of DVD logo, then it's not DVD capable.
From your description I understand that the DVD drive is not working and you have code 19 error in device manager.
Do not worry, run the following fix on the pc and then restart the notebook. http://www.techiesspot.com/filez/cddvdfix.reg
On the Edit menu, click Delete, and then click OK.
Quit Registry Editor.
NOTE: After you remove the Upperfilters value and the Lowerfilters value, if you notice lost functionality in a particular program, such as CD recording software, you may need to reinstall that software.