Question about Kenmore 24032\24036 Top Load Washer

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Kenmore 700 series 110.26712693 washer top load will not agitate or spin but will drain. I took out the agitator and nothing stuck under there. I hear metal on metal grinding noise. Could there be something stuff under the tub? I went out to buy an new but the reviews make me want to fix this myself. thanks, Diane.

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This assumes that you have a basic Kenmore / Whirlpool top load, direct drive, neutral drain (it doesn't spin until the pump removes most of the water) machine.

First, see the Sears parts site for your washer:

http://www.searspartsdirect.com/partsdirect/index.action

Enter your model number (###.######) and you'll see a list of major sub-components with diagrams and parts.

Look in the section for the motor, pump gearcase and you'll see the Motor Coupler.

Kenmore / Whirlpool top load, direct drive washers use a "Motor Coupler" between the motor and transmission. This is the most likely and a common (cheap to fix) problem.

It's used as a fail safe device and consists of three parts.

Two of the parts are the same, plastic units with three prongs that fit on one of the motor output shafts and the other on the transmission input shaft. Between them is a rubber piece with six holes.

The power from the motor is transmitted through the rubber piece to the transmission.

The other shaft on the motor directly drives the pump. This is likely why the machine drains.

If the motor coupler is broken, or worn, the motor may not be able to send full power to the transmission for agitating or spinning.

See the following for how to remove the cabinet, pump, motor and motor mounting plate to inspect and replace the motor coupler.

http://www.american-appliance.com/catalog/newsdesk_info.php?newsPath=16&newsdesk_id=137

If the coupler looks damaged, it's a relatively easy fix.

Pry the plastic pieces from the motor and transmission. Some people use a claw hammer but I've found that using a small (6 inch) pry bar works well.

Carefully fit the plastic pieces over the motor and transmission shafts and press them in place (Use a 1/2" of larger socket to put pressure equally around the pieces.

Put the rubber piece on the transmission plastic piece.

Replace the motor mounting plate.

Carefully line up the plastic prongs on the motor based plastic piece to the three un-used holes in the rubber piece. If they don't line up right, the coupler could be damaged.

Mount the motor, don't forget the two screws, put the pump back on the motor and use its' clips.

Put the cabinet back on, don't forget to plug the lid switch back in and re-mount the console.

Posted on Oct 12, 2010

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Bottom part of agitator does not work, i replaced the clutch dogs two weeks ago for the top part. kenmore series 80


This assumes that you have a basic Kenmore / Whirlpool top load, direct drive, neutral drain (it doesn't spin until the pump removes most of the water) machine.

First, see the Sears parts site for your washer:
http://www.searspartsdirect.com/partsdirect/index.action

Enter your model number and you'll see a list of major sub-components with diagrams and parts.

There are a number of Series 80 design washers. You'll need the actual model number to better check for the problem.

First, I'd remove the top agitator (as you've already done), then I'd remove the main agitator.

Under it you will see a clip and what Whirlpool calls a "washer". The "washer has two prongs, one fits into the main agitator shaft drive and the other fits in the lower agitator. If one or the other of the prongs is broken, the agitator most likely wont. I'd also look inside the main agitator to see if the ridges are broken off.

I'd then start the washer on it's smallest cycle and see if the main agitator shaft turns back and forth. If it doesn't and the washer goes through it's drain and spin cycles, the problem is likely in the transmission itself with what they call the agitate gear and / or agitate cams.

Please see the Whirlpool / Kenmore PDF document on installation, maintenance and operation of direct drive washers.

https://secured.whirlpool.com/Service/SrvTechAdm.nsf/2cd44500d572193285256a45004fd9d6?OpenView&Start=1

This is a Whirlpool document with parts lists for their commercial washers (basically the same as the consumer models)

If the problem is in the transmission, although it looks complicated, it really isn't that bad if you have a moderate level of mechanical ability.




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