Question about Creative Labs ZEN Vision:M Digital Media Player

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New Battery Worked Fine...Until Firmware Update

My battery on my one year old Zen Vision M 30 GB died from non-use (it was left on a bureau and forgotten about for months) - wouldn't turn on. So after reading posts and trying everything suggested on the blogs, I bought a new battery. Hallelujah! That was the ticket! When I went to update my music and such, I discovered that there had been a firmware update, and one who's usually up-to-date with his patches and such, I downloaded and installed it. Well, my battery WAS registering a full charge when I started but when the update rebooted the Zen, it showed that it had no charge, wouldn't recognize the device on my PC and has been charging for about 10 hours overnight without any gain in battery juice. What gives?

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  • Anonymous Sep 29, 2008

    I have just encountered exactly the same problem as you mate. Have you had any luck fixing it?



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Kill yourself..:))

Posted on Jun 08, 2008


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My zen vision m 30 gig only comes on when plugged into the mains

If the recharageable battery is more than 3 - 4 years old then the battery could be worn out.Rechargeable batteries have a finite number of charge and discharge cycles andwill lose their charge capacity over time, i.e. won't charge to 100% andgradually the charge reduces until the battery won't charge up at all. OR Thebattery shows a 100% charge but when the adapter is disconnected the batterydrops off to zero capacity in a very short time. If the battery drops to anunacceptable charge level then the battery needs to be replaced.

May 01, 2012 | Creative Labs Zen Vision Digital Media...

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I changed the battery of my Creative Labs Zen Vision M (30Gb) because the old one died, now the hard drive can't start and it won't turn off either, it's getting really hot, so I disconnected the new...

Hi does the new battery have a black label and from Cameron Sino. If so thats your problem. They say the batteries will work in the Vision M but they want. You can go to this link below and get the right battery for a good price. If it turns out that the battery is not the issue then your main board is. But if the player was working fine before the battery went died and now with the new battery you are having all these issues from my experience with the player the battery is the problem.

If you need any more help, parts or your player repaired you can go to my repair service web page and e-mial me, call me or contact me threw my Ebay user name at Thanks

Dec 19, 2010 | Creative Labs ZEN Vision:M Digital Media...

1 Answer

Charging problems

Your player's internal battery hs died. You will need to obtain a replacement. Check your user manual for size & type, or check it out on the web. Sellers from China offer large range of replacements.

Apr 13, 2010 | Creative Labs ZEN Vision:M Digital Media...

1 Answer

Computer doesn't recognize Zen Vision:M

just connect it using another USB data cable

it ll surely work


Nov 02, 2008 | Creative Labs ZEN Vision:M Digital Media...

1 Answer

Zen vision m firmware problem


Lotsa people are having the same problem with the firmware updates. Go check for your warranty, the product was working fine before applying THEIR firmware update.

Keep us posted and thank you for using our service.
FixYa for all your troubleshooting needs.

Jun 28, 2008 | Creative Labs Zen Vision Digital Media...

22 Answers

Creative zen vision won't turn on

Q. Zen V is dead
"If your Zen V is dead, wont respond to anything, try this, plug it in to the computer, hold the power switch in the on position, THEN trigger the reset button, worked like a charm for mine, I had thought it a lost cause."

Q. How to reset Zen v +

also try this if above doesnt work

Feb 02, 2008 | Creative Labs ZEN Vision:M Digital Media...

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Creative zen vision m

Jan 02, 2008 | Creative Labs ZEN Vision:M Digital Media...

1 Answer

FM Tuner not working.

has the unit been dropped?
the antenna is the ear phones so other than that it looks like the units fm tuner is bad.

Dec 12, 2007 | Creative Labs ZEN Vision:M Digital Media...

12 Answers

Zen is not connected

I found a solution at a Creative dealer site in the worked for me when nothing else did.

This unit comes with a "hidden" recovery careful in this area if you do not know what you are doing.

Hold the power switch to the left and at the same time use a paperclip to push the Rest button on the bottom of the unit....remove the paperclip and as soon as the Creative logo appears on the screen, release the power switch. A recovery menu will appear. I selected "Clean" from the screen and waited about 5 minutes for process to complete. When that was finished I selected "Reboot"....after it rebooted, my computer recognized the unit. I was afraid that my files (music, pics etc) would be lost, but it was all there in perfect condition.

Hope it helps

Nov 14, 2007 | Creative Labs ZEN Vision:M Digital Media...

1 Answer

Zen vision m 60 Gb dont want to be charging

Upgrade the firmware to version 1.62.02. That should solve all your problems. Go to to download the firmware.

Sep 28, 2007 | Creative Labs ZEN Vision:M Digital Media...

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