Question about Samsung TS-H552U DVD±RW Dual Layer Burner

4 Answers

Samsun SH-s202N & Nec Rewriters will not burn DVDs over past fews

Over the past few weeks suddenly burning Cd's & DVDs freezes system (XP Prof) using Cyhberlink Power to Go. Installed new drivers,Tried different burn software, different CD & DVD makes, cleaning lens etc. Wondered if it was Service Pack 3 install that upset it. Have 2 rewriters same happens with both.. Will burn Audio CD but freezes system at the end & cannot close anything, have to unplug - even Alt,Ctl,Del doesnt work. With DVDs all looks as though it is starting, at first burnt to 99% but froze system on lead out track & never closed DVD - now since swapping memory progress times goes up but it never starts writing. Burned Audio CDs are playable but not the 99% writtenDVDs & Cannot Close them., although data written on to them . Tried safe mode re-install, tried different burning software. Have now reformatted & same thing happens. If hardware problem, why 2 rewriters not working (one less than 6 mths old (Samsung Dual Layer & NEC). Tried swapping memory (2gb) & working with one, now will not even start DVD burn, whereas beforeit would write 99%.Up until few week's ago all was going perfectly & other than updates cant think of anything new to alter it (Im not an expert user only novice)

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  • 7 more comments 
  • ZDee Jun 01, 2008

    Unfortunately the same Samsung Dual layer Rewriter no isnt included as mine is no 202N but am sure the problem doesn't vary.

  • ZDee Jun 02, 2008

    Will try all of these over the next few days, and cross my fingers. Thanks for your relplies.

  • ZDee Jun 03, 2008

    Hi,
    Thanks for your suggestions.Tried deleting the drive as suggested but made no difference. No virus as I use Bit Defender and scan weekly. I eventually reformatted & reinstalled XP Prof with no difference so would the Guided Help be of use if the Registry is new from the reformat? I do seem to be getting more and more freezes on other apps & wondered whether it could be faulty hardware either the drive or memory but only guessing here. It seems that I have approached every software test that I can so only hardware or the Service Pack 3 update is left. If it is hardware, why does the burner read and partially write & only jig at the closing track? Do you agree? (Tearing my hair out now!!)

  • ZDee Jun 07, 2008

    Hi,
    What I cannot understand is that theproblem occurs with two DVD writers (the second one is an NEC that is only approx 16 months old and it seems to much of a coincidence that they have the same fault occu - unless something is causing the same fault. I will try replacing the IDE cables and see if there is andifference. Thanks for the suggestions -

  • ZDee Jun 12, 2008

    Any other ideas would be appreciated. Also does anyone have more knowledge of XP service pack 3 and any problems it could cause?
    Thanks

  • ZDee Jun 13, 2008

    Have been through all of this route before posting the problem. Uninstalled the software (inc registry) and reinstalled a few times, plus tied two other burning software programs (Nero & XP Burn) - no difference, balked with all of them. The reformat, eventually after the first attempt at just a reinstall, included wiping the hard disc, partition and reinstalling fresh -same problem, including system freezing. This has now been continuing for over a month and am running out of new things to try. Thanks

  • ZDee Jun 13, 2008

    I did install the service pack 3 separately.

  • ZDee Jun 15, 2008

    Well, now the problem becomes even more complex. As I am by no means an expert, I took the pc back to the shop as it is under a service contract. They examined it and told me that service pack 3 was the problem, they uninstalled it and the burning was now OK. System kept freezing, so they changed the board and the memory and the IDE cables. The pc came back tome and I have spent all day installing XP Prof as the drive was wiped. After installing everything (EXCEPT service pack 3) I tried burning a DVD data disc - no luck - exactly the same problem occurred. I could burn a data CD with the NEC rewriter but not the Samsung and neither would even start a data DVD. Is there anything left to try??? I am now tearing my hair out - after reformatting and reinstalling XP three times, with no luck and no change, I do not know what else to do.
    Thx

  • ZDee Jun 29, 2008

    I have at last received the pc back from the service people, who have installed a new DVD rewriter, tested it and reformatted. I have now added on the various software programs that I need, making sure there was only one CD.DVD burning software program added. (Essential programs - Office, Adobe, Winrar etc) I thent ried burning a DVD - no luck when the data as on my spare hard drive (which I use as a back-up) but a Data DVD was burnt successfully when the data was first transferred to my C drive. Again, though at the end,m the program froze the pc and the only method of turning the pc off was by cutting power. It therefore seems that a progam is interfering with the burning software and causing the freeze? If so, how do I find out other than recording a DVD between every single program that is put on (as there are thirty odd, this would be costly in DVDs plus very time consuming). Is there any report or record that I can activate that would let me know what is wrong? Thanks for all of your help so far, at least it seems I am getting nearer a solution as the DVDs are burnt and playable now.

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4 Answers

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  • Samsung Master
  • 13,433 Answers

Hello, our great IrishDruid gave me a link to you, Can you try the drives on another pc if the problem persist there then its most likely a hardware issue in the dvd drives, you can try upgradeing the firmware on the drive. Also even if its unlikely check the cables.

Posted on Jun 13, 2008

  • 2 more comments 
  • Ekse Jun 13, 2008

    as you have reinstalled xp the lower / upper filters shouldn't be a problem in the registry.

  • Ekse Jun 13, 2008

    on the other hand if the driver work fine on another motherboard / pc then there is something wrong with the cables you used on the original pc or on the motherboard or some other drivers ide controller etc.

  • Ekse Jun 13, 2008
  • Ekse Jun 16, 2008

    I think you should take it back again. or try difrent drive(s)

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  • Expert
  • 230 Answers

Uninstall the burning software and then install the nero software and try

Posted on Jun 12, 2008

  • balachander megavarnam
    balachander megavarnam Jun 12, 2008

    better install the service pack 3 seperately it may help you

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  • Master
  • 1,894 Answers

I would suggest you to try a different version of XP

Posted on Jun 12, 2008

  • dewan nafees ahmed Jun 12, 2008

    else do a complete format. even remove the dos partition and then install XP in a fresh manner.
    reinstalling is different from fresh XP.

    fresh XP can fix you i guess.


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  • Master
  • 2,712 Answers

Yes, SP3 has known to cause this issue. Let me check further for you..

Posted on Jun 01, 2008

  • 6 more comments 
  • Swilin Sampson
    Swilin Sampson Jun 01, 2008

    It could probably also be a virus issue. Try doing a full system scan at this free online scanner:
    http://housecall65.trendmicro.com/

    Also try this first:
    Delete the DVD/CD ROM devices in the hardware list. Now do a norml shut down, wait about 30 seconds and power up. The DVD drive should be detected by PnP, and then assign the driver manually from list as "standard CD-ROM"

  • Swilin Sampson
    Swilin Sampson Jun 01, 2008

    You can also try to delete the upper and lower filters of the device in the Registry. You will first have to uninstall any writing software first.

    Log on to Windows by using an account that has administrator rights and permissions. Then, follow these steps.
    Step 1: Start Registry Editor
    loadTOCNode(3, 'resolution');Click Start, click Run, type regedit, and then click OK. Registry Editor starts.
    Step 2: Delete the UpperFilters registry entry
    loadTOCNode(3, 'resolution');



    1.
    In Registry Editor, expand My Computer, and then expand HKEY_LOCAL_MACHINE.

    2.
    Expand SYSTEM, and then expand CurrentControlSet.

    3.
    Expand Control, and then expand Class.

    4.
    Under Class, click {4D36E965-E325-11CE-BFC1-08002BE10318}.

    5.
    In the right pane (topic area), click UpperFilters.

    Note An UpperFilters.bak registry entry may also appear. To delete the UpperFilters registry entry, you must click UpperFilters and not UpperFilters.bak.

    6.
    On the Edit menu, click Delete.

    7.
    When you receive the following message, click Yes to confirm the deletion of the UpperFilters registry entry:Are you sure you want to delete this value?The UpperFilters registry entry is removed from the {4D36E965-E325-11CE-BFC1-08002BE10318} registry subkey.

    Note Do not exit Registry Editor. You must have this program for the next step.
    Step 3: Delete the LowerFilters registry entry
    loadTOCNode(3, 'resolution');



    1.
    In Registry Editor, expand My Computer, and then expand HKEY_LOCAL_MACHINE.

    2.
    Expand SYSTEM, and then expand CurrentControlSet.

    3.
    Expand Control, and then expand Class.

    4.
    Under Class, click {4D36E965-E325-11CE-BFC1-08002BE10318}.

    5.
    In the right pane (topic area), click LowerFilters.

    Note An LowerFilters.bak registry entry may also appear. To delete the LowerFilters registry entry, you must click LowerFilters and not LowerFilters.bak.

    6.
    On the Edit menu, click Delete.

    7.
    When you receive the following message, click Yes to confirm the deletion of the LowerFilters registry entry:Are you sure you want to delete this value?The LowerFilters registry entry is removed from the {4D36E965-E325-11CE-BFC1-08002BE10318} registry subkey.

    8.
    Exit Registry Editor.
    Step 4: Restart the computer
    loadTOCNode(3, 'resolution');If a CD recording program no longer works after you restart the computer, you must reinstall the CD recording program.


  • Swilin Sampson
    Swilin Sampson Jun 01, 2008

    Make sure that you backup the registry before making any changes to it first!

  • Swilin Sampson
    Swilin Sampson Jun 01, 2008

    Download Guided Help

    Guided Help is available to delete the registry
    entries that can cause CD access problems. Guided Help can
    automatically perform the steps for you.

    The actions that this
    Guided Help performs can be undone after Guided Help is finished. To
    undo this Guided Help, run Guided Help again. On the Welcome page,
    click Undo this Guided Help, and then follow the instructions.

    For more information about Guided Help, click the following article number to view the article in the Microsoft Knowledge Base:

    915092 http://support.microsoft.com/kb/915092/)

    Description of Guided Help for Microsoft Knowledge Base articles




  • Swilin Sampson
    Swilin Sampson Jun 01, 2008

    If my solutions worked or helped you in any way, please take a moment to show your appreciation by "Accepting" my solution.

    Thanks, and good luck!
    IrishDruid


  • Swilin Sampson
    Swilin Sampson Jun 04, 2008

    It could be that the laser is not moving beyond a certain point, and hence the error writing the last bit. This looks like a mechanical fault with the writer. It would actually be cheaper to replace it than try a repair..

    Also, have you tried replacing the IDE cables? Try that first


  • Swilin Sampson
    Swilin Sampson Jun 13, 2008

    Hopefully you have reverted back to SP2..
    Have you tried replacing the IDE cables? If none of this works, then maybe you have a chipset issue..

  • Swilin Sampson
    Swilin Sampson Jun 13, 2008

    Did you try the drives before upgrading to SP3 and see if was working in the regular XP?

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