Question about Welding Tools
They probably suspect board damage in the gas control / air control. They will analyze the pictures, looking or signs of failure. If found, they will either send you a new unit, or replacement boards to be installed. This is very common troubleshooting / diagnostic when the manufacturer gives its support staff the training and latitude to go this deep.
Give it more time, you are easily within the warranty period. Keep track of all communications though. Given that you just bought the machine, I am surprised that they were not more apt to replace it altogether unless another is not available.
Posted on Oct 12, 2010
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Posted on Jan 02, 2017
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