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I just bought a Simadre520dx 3 in 1 plasma cutter. I went to use it and couldnt get it to arc in the cutting stage or the tig stage and theres no air coming out in cut and no gas in tig . The arc welder seems to work alright . Any help would sure be appreciated . I called the place where I bought it from and he told me to take pictures of the boards in it and e-mail them to him so I did, [I have no idea why] but havnt heard back from him yet.

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  • Master
  • 905 Answers

They probably suspect board damage in the gas control / air control. They will analyze the pictures, looking or signs of failure. If found, they will either send you a new unit, or replacement boards to be installed. This is very common troubleshooting / diagnostic when the manufacturer gives its support staff the training and latitude to go this deep.

Give it more time, you are easily within the warranty period. Keep track of all communications though. Given that you just bought the machine, I am surprised that they were not more apt to replace it altogether unless another is not available.

Posted on Oct 12, 2010

  • Larry
    Larry Oct 21, 2010

    He's asking for photos to see if he can see any wires disconnected.
    It could be wires disconnected or a fault with the torch control switch or wires. Easy test to see if it's a machine or a torch issue would be to cross the correct two pins at the control cable connection at the front of the machine. If after crossing them still no air then it's inside the machine, if air then it's at the torch control switch or wires/connections. Ask him which two pins to cross.

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