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We have already installed a new cartridge, we have done all that is requested for us to do and even uninstalled and reinstalled program and the system still tells us we need to replace cartridge. The system will still not let us do any functions at all. Patsy Villa

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  • pvilla513 Oct 14, 2010

    Thank you for your response. Per your request the Model of the printer is: HP Officejet J5780 All-In-One. It is less than a year old. We replaced the old cartridge with a new HP Black Cartridge.

  • pvilla513 Oct 14, 2010

    Per my husband, it was purchased in 2009 alittle over a year ago. But we only have had it in use for about 6mos. I am going to guess that they will not honor the warranty now. Can you think of anything that could be causing this problem?



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First off what is the make and model of the printer? How long have you owned it? Did you replace it with an OEM cartridge or with a re-manufactured/refilled cartridge? Once I have more information I can assist you further.
Thank you,

Posted on Oct 12, 2010

  • Lee A.
    Lee A. Oct 14, 2010

    Being that it is less then a year old I would actually recommend you contact HP immediately. 800-474-6836
    It sounds like you should have this repair/replaced under warranty. Make sure to keep any of the new cartridges you bought and not to send them with the printer.
    Thank you,

  • Lee A.
    Lee A. Oct 14, 2010

    Follow that link for all the troubleshooting steps. If you continue to have an issue I would still call HP and complain as even a little over a year, you should be able to troubleshoot this problem and the printer shouldn't be "defective" already.
    Thank you,



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