Question about Creative Labs Zen Neeon MP3 Player

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Zen Neeon Frozen - USB Display

My Zen Neeon is from on the USB Connect Display - have tried resetting, and when I turn it on the Creative Logo appears then the USB connect display. Is anyone able to offer assistance on how to fix this problem.


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  • diday_0208 Nov 10, 2008

    same problem.. help..please



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Pano ko po maaayus ang aking mp3.

kasi puro nakadisplay nalang lagi yung connect to USB, tapos po hindi na po namamatay

Posted on Dec 08, 2008


Yes it does work... my sister brought this player to Australia, it froze so she bought a sony mp4. she sent this neeon 2 back to have it fixed. it took a long time before it arrived. i charged hoping that it will work. it did... and now im having the some problem again...

Posted on Jun 23, 2008


We have the same problem

but there is 1 way to solve it

wait for the battery to drain and charge it

hope it helps you : )

Posted on Jun 20, 2008

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Posted on Jan 02, 2017

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1 Answer

My zen neeon mp3 player is frozen. when i turn it on, it just shows the logo and does nothing after that. What can i do ?

Leave it alone for a while, then try reinstalling the Zen Program, then plug it in, then rest it, then try to switch it on. It worked for me

Nov 26, 2010 | Creative Labs Zen Neeon MP3 Player

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My creative zen neeon hangs on creative logo what i can do?even it doesnt detects,then how can i format or reinstall the firmware?....plz help me....

try reseting it there should be a small pinhole on the back press and hold that for about 10 seconds if this wont work try putting it into recovery mode

  • Detach your player from the PC if it is connected, and turn off the player.
  • If the player stops responding, you can reset the player. To reset the player, gently insert a thin object into the Reset hole located below the power switch.
  • Press and hold the Play/Pause button while powering on your player.
  • When the player displays the Creative logo, release the Play button.
  • It will display the following options:

    Clean Up Scans the player and removes invalid links from its music library.
    Does not affect music files themselves.
    Format (All) Caution! Erases all content!
    Save a copy of your player's content before formatting.
    Reload OS/ Firmware Caution! Erases your player's firmware.
    DO NOT select the Reload Firmware option unless you have access to a PC and you have downloaded the necessary firmware to install.
    Reboot Reboots the device.

    Sep 25, 2009 | Creative Labs Zen Neeon MP3 Player

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    Stuck on the logo zen neeon 2

    remove music and reformat then put music again

    Jun 23, 2009 | Creative Labs Zen Neeon MP3 Player

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    ALLOW the unit to run down(battery).fully recharge.this should "reset" the unit.If not the unit may require battery replacement.for more info visit the factory site anything related to your zen.RICHARDM69

    Nov 27, 2008 | Creative Labs Zen Neeon MP3 Player

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    Frozen 6gb Zen Neon " Can reset via side pin but only

    I have tried reseting the Zen Neon numerouse times, but it keeps displaying the creative sign.

    Aug 30, 2008 | Creative Labs Zen Neeon MP3 Player

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    Zen Neeon frozen completely

    Leave it alone for a while, then try reinstalling the Zen Program, then plug it in, then rest it, then try to switch it on. It worked for me

    Jul 27, 2007 | Creative Labs Zen Neeon MP3 Player

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    My creative zen neeon 2 (4GB) isn't turning ON

    Try charging it with a creative charger or bring it down to its retail store. The battery might be completely drained flat.

    May 02, 2007 | Creative Labs Zen Neeon MP3 Player

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