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I have Norton 360, and when I load it onto my computer, and then re-boot, I cannot see my CD drive. I have Vista...

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Please follow these steps :

Step 1: Start Registry Editor
Click Start, type regedit in the quick search, and then click the regedit icon in the search results.
Registry Editor starts.
Step 2: Delete the UpperFilters registry entry
1. In Registry Editor, expand My Computer, and then expand HKEY_LOCAL_MACHINE.
2. Expand SYSTEM >expand CorrentControlSet>expand Control>expand CLass
3. Search for the key {4D36E965-E325-11CE-BFC1-08002BE10318} and click to highlight it.
4. In the right pane (topic area), click UpperFilters if you have an entry there.
Note An UpperFilters.bak registry entry may also appear. To delete the UpperFilters registry entry, you must click UpperFilters and not UpperFilters.bak.
5. On the Edit menu, click Delete.
6. When you receive the following message, click Yes to confirm the deletion of the UpperFilters registry entry:
Are you sure you want to delete this value?
The UpperFilters registry entry is removed from the {4D36E965-E325-11CE-BFC1-08002BE10318} registry subkey.
7. Repeat steps 3 - 6 until you have removed all of the UpperFilters entries from the registry (There can be multiple if you have multiple ControlSet keys present.
Note Do not exit Registry Editor. You must have this program for the next step.
Step 3: Delete the LowerFilters registry entry
1. In the right pane (topic area), click LowerFilters if you have an entry there.
Note An LowerFilters.bak registry entry may also appear. To delete the LowerFilters registry entry, you must click LowerFilters and not LowerFilters.bak.
2. On the Edit menu, click Delete.
3. When you receive the following message, click Yes to confirm the deletion of the LowerFilters registry entry:
Are you sure you want to delete this value?
The LowerFilters registry entry is removed from the {4D36E965-E325-11CE-BFC1-08002BE10318} registry subkey.
4. Repeat steps 3 - 6 until you have removed all of the UpperFilters entries from the registry (There can be multiple if you have multiple ControlSet keys present.
5. Exit Registry Editor.
Step 4: Restart the computer
NOTE : If a CD recording program no longer works after you restart the computer, you must reinstall the CD recording program.


lemme know if it helps
Regards:
Ramon

Posted on Jun 01, 2008

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