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Limited Warranty on HP Laptop??

My LCD screen was damaged. I purchased this laptop at best buy a little over a month ago. I bought no warranty. Will the 1 year limited warranty cover this? Fix it? Replace it? If so how do i go about getting this done.

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  • Anonymous Mar 20, 2014




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Cracked screens are never covered by a limited warranty. A limited warranty from a manuf. covers defects in product or workmanship at the factory. Screens can run 600-1200 bucks.

Posted on Jun 01, 2008


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I have a brand new (bought yesterday) HP Pavilion g6 laptop. Today it is reporting a hard disk problem. However, everything seems to work. Am I headed for trouble?

I don't recomend purchasing an HP to anyone because this is all too common. My father in law purchased a 17" HP Pavilion and opened it for the first time from the corner instead of the middle and the LCD cracked and broke. He didn't purchase a warantee with it and the cost of the LCD and Labor would have been half of what he originally bought it for.

Did you purchase a warantee with it? According to HP's website they have a limited warantee. This is an excerpt:

HP guarantees that the HP Hardware Products that you have purchased or leased from HP are free from defects in materials or workmanship under normal use during the Limited Warranty Period. The Limited Warranty Period starts on the date of purchase or lease from HP. Your dated sales or delivery receipt, showing the date of purchase or lease of the product, is your proof of the purchase or lease date. You may be required to provide proof of purchase or lease as a condition of receiving warranty service. You are entitled to hardware warranty service according to the terms and conditions of this document if a repair to your HP Hardware Product is required within the Limited Warranty Period.

During the Limited Warranty Period, HP will, at its discretion, repair or replace any defective component. All component parts or hardware products removed under this Limited Warranty become the property of HP. In the unlikely event that your HP Hardware Product has recurring failures, HP, at its sole discretion, may elect to provide you with (a) a replacement unit of HP's choosing that is the same or equivalent to your HP Hardware Product in performance or (b) to give you a refund of your purchase price or lease payments (less interest) instead of a replacement. This is your exclusive remedy for defective products.

It is mandatory that the unit product number and serial number be made available when requesting a warranty service event. Failure to do so may result in the event being deemed out of warranty by HP or, HP's Authorised Service Providers, and therefore chargeable to the requester.

I would return it and get a different one anyway. You should be able to use the reciept as the proof of purchase.

A hard disk problem can happen with any new computer from any company, sometimes they slip through the cracks.

As a recomendation I would add that you'll get a better bang for your buck if you were to purchase a Dell (warantee is better and more inclusive) or even a Macintosh. For my father in law, he bought a Macbook (laptop) and installed bootcamp which allowed him to install the Windows 7 operating system and now he only runs Windows 7. It works really well for him.

I hope this helps!

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My father received this laptop in December 2010 from my brother. (his grandson may of actually bought it) at a Best Buy. I am pretty sure they even bought an extended warranty. The laptop is not working...

If you bought the extended warranty from Best Buy they should have the information saved, if you just give them the name of the person the warranty is under. They should have a database storing all their warranty information.

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Screen craking guaranty my laptop screen damage i take 1 year ago and also under guaranty preoid

Contact Compaq here:

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under warranty if it is a defect from manufacture or if you bought extended warranty from retailer, some policy's cover damage. Only covered if policy is still within time of purchase.

If it is not covered it will be cheaper to replace computer than repair.

You can search here for warranty from manufacture.

Hope your covered. Please rate if this fixed you. Good luck!

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If you purchased a warranty with Best Buy they should honor it. Before sending this to the US, call Best Buy and get a confirmation, tracking, case, or verification number.

Dell should honor their warranty if it's still valid regardless of where you purchased it.

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Hope u can help

If you just purchased the laptop, it should still be under the 1 year limited warranty. That kind of a hardware issue definitely qualifies. I would contact HP pronto. You can reach HP TotalCare at 1-800-474-6836.

If you purchased the laptop from a friend, or something, it may be out of the limited warranty period. If that's the case please let me know.

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Does my protection plan cover a damaged LCD screen on my laptop?

It depends on the warranty you purchased. Most basic warranties do not cover accidental damage, such as the damage your laptop sustained. Your best bet is to contact Gateway directly - they will be able to determine your warranty coverage. (Or if you purchased through a store like Best Buy, take it to them.) If you do not have ADP, you would have to pay for the repairs out of pocket.

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Sony Vaio Laptop LCD screen pixulates

YES, if you are under mfg warranty from best buy or bought their service plan and it has not expired they will ship it for you. They will need your receipt or they can search for it. If this was not bought from best buy, contact who you bought it from or the mfg.

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If your lcd is cracked, your warranty is gone. It doesn't matter if it is accident or not, because it is user fault. Unless you have 3 year total warranty from acer, they will repair it.

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