Question about Toshiba Satellite Pro L300 Notebook

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I have a toshiba lap top with an internal webcam - i tried to activate it for the first time yesterday - seemed fine until i invided someone - when she replied, my cam screen turned light green - i could see her, but she could not see me - any suggestions?

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  • 2 more comments 
  • iwrite59 Oct 12, 2010

    thank you so much for your speedy reply - she can see other people - am i able to disable firewall?

  • iwrite59 Oct 12, 2010

    hi - it is on my computer - i checked firewall in control panel, and messenger is checked as an exception

  • iwrite59 Oct 12, 2010

    i do have avg - and latest windows messenger

  • iwrite59 Oct 12, 2010

    i do have avg - and latest windows messenger

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  • Toshiba Master
  • 13,433 Answers

Hi,

You need to use a program like messenger to share your webcam. both need to have the same version preferably, then just start sharing your webcam. If the other person can not see you, ask them if they can see anyone elses webcam, if they can,t its a problem at their end. If they can see other users then its a problem at your end, most likely a firewall or similar is blocking the connection.

Posted on Oct 12, 2010

  • 2 more comments 
  • Ekse Oct 12, 2010

    do you have a firewall installed on the computer? or do you have a router in the house?

  • Ekse Oct 12, 2010

    do you have any other antivirus, security or firewall programs on the computer? do you have the latest version of windows live messenger? http://explore.live.com/windows-live-mes...

    if you have a older version than the other person that might also cause it.

  • Ekse Oct 12, 2010

    you might have a firewall on your modem or router that might be blocking the messenger ports.

  • Ekse Oct 12, 2010

    to narrow down the problem, please try sharing your webcam on messenger with as many people as possible one at a time, and see if someone is able to get your picture out of it. If no one is able to get your picture, then its most likely still a firewall problem on your internet modem or router.

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