Question about Microsoft Xbox 360 Console

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My console says reading disk then instead of reading it it just tells me to open my disk tray.

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Hello there, sorry to hear about this problem. This is unfortunately fairly common with the Xbox 360, it means the laser unit on the actual dvd-rom of the xbox is having problems. Depending on how old your system is, Microsoft will fix this for free, or there may be a small fee. At this point you will want to call Nintendo at 1-800-4-My-Xbox, unless you want to try and replace it yourself. It is very hard to do though. I recommend you call them and explain the problem, they will definitely get you fixed up.

Please be sure to rate my answer 4 thumbs up, it is extremely important to me. I would be forever grateful. If you have more questions on this or need further clarification please just respond to this answer and I will get right back with you. So sorry you have to go through this, but Microsoft will definitely help get you fixed.

Thanks
Tim

Posted on Oct 12, 2010

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Hi, i have an xbox 360 and when i put a game in to play it it doesnt play the game it just says open tray?? what can i do? it doesnt even want to play cds or dvds ??


I am sorry to tell you, but this occurs only when you have a faulty disk laser (the laser that is used to read the disks and play games).  Because the laser is broken, it can't read disks, and because it can't read disks, it can't tell whether or not you have even inserted a disk into the console, which is why it just says "Open Tray."  There are probably two possibilities as to what is wrong with the laser. 
  • First, the laser is either completely defective;
  • Second, the laser is off center, and not in the proper position it should be in.
Honestly, there is no way to check which one you are currently experiencing unless you would like to void your warranty by opening up the console. Watch the tutorial to do that here:http://www.youtube.com/watch?v=Dtm7V4NotgA
If you do not want to void your warranty (if you still have one), you can just call up Microsoft and ask for repairs to be done on your console. Here is their number: 800-469-9269.
If this helped you, please give me a thumbs up! I get cookies if you do! :)

Jan 15, 2011 | Microsoft Xbox 360 Console

1 Answer

It keeps telling me to open the tray, and it says reading then open tray. it will not start the game


Take it into a games store/ fixer man and get them to clean the disk trays led light wich reads the disks. (the led light could just be dusty). =] good luck. =]

Nov 08, 2010 | Microsoft Xbox 360 Console

1 Answer

Not reading disk, i put the disk in it said reading then it tells me to open tray


try another disk if same problem disconnect console then plug again.if still item dont work need fixed

Oct 27, 2010 | Microsoft Xbox 360 Console

1 Answer

My Xbox 360 isn't reading any discs. Games nor Movies. When i put either in the game console it tells me to open the tray because it didn't read.by the way it makes a funny noise when it tries to read the...


take out the cd. close the tray with no disk in it. let it read till it says open tray
open and close it like 3 times with tha method mentioned above with out the disk. then put the disk back in and it will probly work.
sometimes the system turns dumb and u haft to remind it to reconize when there is actally no disk.

Oct 25, 2010 | Microsoft Xbox 360 Console

1 Answer

My xbox 360 keeps saying open tray instead of playing my disk


that means your disk is scratched and it cant read it so it thinks nothings in there

Oct 23, 2009 | Microsoft Xbox 360 Pro System Console

1 Answer

My xbox 360 won't read my disks


if it does this with all the disks then your drive is either 1.drive is bad 2.firmware is corrupt. i would assume that your drive is bad, unless you have tried to hack your drive firmware and corrupted it. if you did try and hack the drive send me an email at nelsontimmy@hotmail.com and i can tell you how to reverse it.

Apr 17, 2009 | Microsoft Xbox 360 Console

1 Answer

Keeps telling me to open the tray whenever I put a game into it..not reading any disk


you re going to need a new disk drive i had the same problem and called 18004myxox and they said its a bad disk drive and would cost 100.00 to fix so i went and bought a new 360 insteadf

Apr 17, 2009 | Microsoft Xbox 360 Arcade

1 Answer

X Box 360 Won't even attempt to read disc


when i put a game in the xbox 360 it keeps on saying clean the disk whith a soft cloth

Aug 05, 2008 | Microsoft Xbox 360 Console

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