Question about 3Com Computers & Internet

6 Answers

I have one 3COM 4200 28-port (3C17304A)switch.I can't access the switch through Front port or Console port.Please somebody help me how I communicate the switch. First time this Switch I could communicate through the front ethernet port .I opened the Switch through the WEB Interface.And I changed the IP address.And at that time I tried to change the "27" and "28" port from "UNTAGGED" to "TAGGED". That time I went to the Web Interface bridge data base menu and add the "28" no port and gave the switch own MAC address in the MAC address area.This time I lost communication of the switch. In the 3com website I found for this type of problem need software upgradation ,I download SOFTWARE VERSION 3.05 and I through the serial cable I modified the switch software (t423_05.bin) successfully.After that also the switch is in same condition.

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  • Bablu Rout
    Bablu Rout Oct 12, 2010

    But I can access the another IP through the switch.That's why I am thinking that switch is not dead.If you go through the "SWITCH 4200 FAMILY SOFTWARE VERSION 3.05 RELEASE NOTES ",then you can find the 3COM also telling (chapter 2 ,page no 4 ) this type of problem happens in this model .Please think about it.I am really in big trouble ,please help me.





    Switch Details:



    4200 28-port

    3c17304a


  • Bablu Rout
    Bablu Rout Oct 12, 2010

    And also I did't do any hardware reset.After I put the Switch own MAC address in the Bridge data base menu I loss the communication.After this iI only do the firmwaresoftware upgradation only.

  • Bablu Rout
    Bablu Rout Oct 12, 2010

    I allready searched ,but there are no this type of reset button in the switch.If switch is dead how the POST (Power on Self Test) is done successfully in the time of switch power on?If switch is dead how i communicate another IP through switch?

  • Bablu Rout
    Bablu Rout Oct 12, 2010

    I can't access the 3COM SWITCH 4200 28 Port through front ethernet port or through console port.How I can communicate?
    The switch power on self test (POST) is OK.

  • Bablu Rout
    Bablu Rout Oct 13, 2010

    Dear Friend,

    I did not find any reset button in the switch.If you where the location of the button in this Model then it will be very helpful for me.



    As per opinion this is totaly software problem,may any software have that will be help to overcome in this type of situation.



    Waiting fro your rply.



    Thanks



    Bablu Rout

  • Bablu Rout
    Bablu Rout Oct 15, 2010

    Thanks for your suggesation ,but i already try this procedure,but i cannot.

  • Bablu Rout
    Bablu Rout Oct 18, 2010

    Hi Anil,



    Whatever you tell I try today ,I disable the Internet proxy settings and also windows firewall.But the result remains same.



    But today through one IP search software(Colasoft MAC scanner) ,I found the SWITCH IP and MAC address.



    Then I try to access the switch through the Internet Explorer but I can't.Then I ping the SWITCH IP but it is not responding.



    Please tell tell you have any another idea.



    Thanks for you positive response because many people already tell that SWITCH is dead.



    Thanks a lot.



    waiting for your rply.



    Bablu

  • Bablu Rout
    Bablu Rout Oct 20, 2010

    But in this model i cant find any reset switch.

  • Bablu Rout
    Bablu Rout Oct 21, 2010

    Yes, now I can see my switch IP,that is not changed.Now I try to ping with this IP.But it is not responding.I checked my firewall setting also Internet explorer LAN settings ,all are disable.Though it is not pinging.


  • Bablu Rout
    Bablu Rout Oct 21, 2010

    Dear Sir,

    I checked my PC Internet explorer LAN settings (Disable) and Security settings (Medium) and Windows firewall settings(OFF).That all are OK.
    Still I can see the Switch MAC address and IP address trough one IP scanner software.But I can't ping.

    Thanks for replying.

  • Bablu Rout
    Bablu Rout Oct 22, 2010

    Dear sir,

    The switch is new ,but it was bought 4 yrs before.thats why I can't take any help.I allready try this.
    And I have only Internet explorer ,no another software.
    But this will be matter when the switch is pinging.But switch now not responding in ping.

    Thanks for replying

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Do an Ip scan on your network, there are many tools out there ( eg. pingtest). you will identify the router and be able to see its new IP address. from there, you may log into it with the web interface( browser). otherwise, post back for a followup

Regards

Posted on Oct 20, 2010

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Perhaps you need to reset the switch. There should be a reset button on the back which you should push in for about 10 seconds. Then unplug it and plug the AC line back in. Should restore it to factory settings.

Posted on Oct 19, 2010

  • Art Ellison
    Art Ellison Oct 20, 2010

    Because you were changing ports, have you checked your internet security firewall? It could be preventing your communication.

  • Art Ellison
    Art Ellison Oct 21, 2010

    Do you have a third party internet security program working on your computer also?
    Another thought--have you tried to call tech support for the switch manufacturer? If the switch is fairly new, they should be your first place to call.

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Hi,

Are you using any firewall. If so, try disabling it and try to communicate the switch once again. I am sure it might be an issue with the security software.

Thanks and regards,

Anil.B.R

Posted on Oct 16, 2010

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Connect switch to win xp computer's com1 port with console cable . Then go to start menu->all programs->accessories->communication->hyper terminal. Then configure connection follow the procedure then you can access switch. Load optimal defaults Port speed bit per second when it ask. Then you can access switch with console. Let me know if you need further assistance. Thanks for using FixYa.

Posted on Oct 13, 2010

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Do a hard reset. You should find the default username and password at the bottom of the router. You will use that to connect to the router after the hard reset.

Posted on Oct 13, 2010

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I'm assuming that you did a hardware reset to factory defaults and several power cycles to no avail. In that case if even after you flashed a new firmware the switch is inaccessible then it's not a settings problem (because the reflash has wiped everything), the switch itself is defective at a hardware level.
This cannot be fixed, the switch is dead, sorry for the bad news.

Posted on Oct 12, 2010

  • Azrael SRL Oct 12, 2010

    Open the case of the switch, find the reset points and join them for one minute - if this doesn't fix it then you will be sure its dead.

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Superstack 3 3848 reset at default


Hi ! I think this solution should be approached. Because this procedure is the same for switches 3Com and HP A-series with Comware OS.

1. Connect light blue console cable between a computer (serial) and the 3COM switch (RJ45 console port)

2. Open PUTTY or Xshell or HyperTerminal with a serial connection and the following settings (19200, 8, 1, N) If not connected may use 9600 or 115200 bps

Starting......

************************************************************************
* *
* 3COM 2928-SFP Plus BOOTROM, Version 119 *
* *
************************************************************************
Creation Date : Feb 3 2010
CPU L1 Cache : 32KB
CPU Clock Speed : 333MHz
Memory Size : 128MB
Flash Size : 128MB
CPLD Version : 002
PCB Version : Ver.B
Mac Address : 002473959EC8


4. When "Press Ctrl-B to enter Extended Boot menu..." appears, press "CTRL+B"

Press Ctrl-B to enter Extended Boot menu...0
Please input BootRom password:

BOOT MENU

5. Press "7" to "Skip current system configuration"

1. Download application file to flash
2. Select application file to boot
3. Display all files in flash
4. Delete file from flash
5. Modify BootRom password
6. Enter BootRom upgrade menu
7. Skip current system configuration
8. Set BootRom password recovery
9. Set switch startup mode
0. Reboot

Enter your choice(0-9): 7



7. Press "Y" to skip the current config at next reboot


The current setting will run with current configuration file when reboot.
Are you sure you want to skip current configuration file when reboot? Yes or
No (Y/N):Y
Setting...Done!


8. Now Press "0" to reboot the switch


BOOT MENU

1. Download application file to flash
2. Select application file to boot
3. Display all files in flash
4. Delete file from flash
5. Modify BootRom password
6. Enter BootRom upgrade menu
7. Skip current system configuration
8. Set BootRom password recovery
9. Set switch startup mode
0. Reboot

Enter your choice(0-9): 0



9. The switch will reboot, allow it to fully boot this time


Starting......

************************************************************************
* *
* 3COM 2928-SFP Plus BOOTROM, Version 119 *
* *
************************************************************************
Creation Date : Feb 3 2010
CPU L1 Cache : 32KB
CPU Clock Speed : 333MHz
Memory Size : 128MB
Flash Size : 128MB
CPLD Version : 002
PCB Version : Ver.B
Mac Address : 002473959EC8


Press Ctrl-B to enter Extended Boot menu...0
Starting to get the main application file--flash:/S2900-CMW520-R1101P09.bin!...
..........................................................................
The main application file is self-decompressing................................
...............................................................................
.........................Done!
System is starting...
Configuration file is skipped.
User interface aux0 is available.

10. Press "Enter", you will not need a password to login.

Press ENTER to get started.
<3Com Baseline Switch>
#Apr 26 12:00:16:292 2000 3Com Baseline Switch SHELL/4/LOGIN:
Trap 1.3.6.1.4.1.43.45.1.10.2.2.1.1.3.0.1<h3cLogIn>: login from Console VMadmin.co.uk
%Apr 26 12:00:16:461 2000 3Com Baseline Switch SHELL/4/LOGIN: Console login from aux0
<3Com Baseline Switch>

11. Now type "initialize" to delete the configuration file and reboot the switch once more, Press "Y" to accept reboot.

<3Com Baseline Switch>initialize
The startup configuration file will be deleted and the system will be rebooted. Continue? [Y/N]:Y
Please wait...
#Apr 26 12:00:33:537 2000 3Com Baseline Switch DEV/1/REBOOT:
Reboot device by command.

%Apr 26 12:00:33:641 2000 3Com Baseline Switch DEV/4/SYSTEM REBOOT:
System is rebooting now.

12. The switch will full start up again, this time completely factory reset.

Starting......

************************************************************************
* *
* 3COM 2928-SFP Plus BOOTROM, Version 119 *
* *
************************************************************************
Creation Date : Feb 3 2010
CPU L1 Cache : 32KB
CPU Clock Speed : 333MHz
Memory Size : 128MB
Flash Size : 128MB
CPLD Version : 002
PCB Version : Ver.B
Mac Address : 002473959EC8


Press Ctrl-B to enter Extended Boot menu...0
Starting to get the main application file--flash:/S2900-CMW520-R1101P09.bin!...
..........................................................................
The main application file is self-decompressing................................
...............................................................................
.........................Done!
System is starting...
Startup configuration file does not exist.
User interface aux0 is available.

13. Press "Enter", then enter the username "admin" and password "<blank>". Press "Enter" and you will be logged in.

Press ENTER to get started.

Login authentication


Username:admin
Password:
<3Com Baseline Switch>
#Apr 26 12:00:19:811 2000 this article is from VMadmin.co.uk 3Com Baseline Switch SHELL/4/LOGIN:
Trap 1.3.6.1.4.1.43.45.1.10.2.2.1.1.3.0.1<h3cLogIn>:admin login from Console
%Apr 26 12:00:19:981 2000 3Com Baseline Switch SHELL/4/LOGIN: admin login from aux0
<3Com Baseline Switch>
<3Com Baseline Switch>

14. If you type "summary" you will see all the switch details.

Amongst these details are the IP address of the switch. If you have DHCP on your network this switch is connected to it will receive one as in my case below, so I can now configure the rest via a web browser.

If not you can use the "ipsetup" command to set a static management IP and access via a web browser.


<3Com Baseline Switch>summary
Select menu option: Summary
IP Method: DHCP
IP address: 192.168.1.250
Subnet mask: 255.255.255.0
Default gateway: 192.168.1.254

Current boot app is: flash:/S2900-CMW520-R1101P09.bin
Next main boot app is: flash:/s2900-cmw520-r1101p09.bin
Next backup boot app is: NULL

3Com Corporation
3Com Baseline Switch 2928-SFP Plus Software Version 5.20 Release 1101P09
Copyright (c) 2004-2010 3Com Corp. and its licensors. All rights reserved.
3Com Baseline Switch 2928-SFP Plus uptime is 0 week, 0 day, 0 hour, 1 minute

3Com Baseline Switch 2928-SFP Plus
128M bytes DRAM
128M bytes Nand Flash Memory
Config Register points to Nand Flash

Hardware Version is REV.B
CPLD Version is 002
Bootrom Version is 119
[SubSlot 0] 24GE+4SFP Hardware Version is REV.B

<3Com Baseline Switch>



15. Once you can access the web management page for the switch make sure you set a strong password for "admin" and store it in a secure encrypted location for next time.

16. Don't forget to save your new configuration! Otherwise the switch will be at factory defaults if the power goes off!!

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  1. Using a Null-Modem Cable , hook up the Console port of the switch to an available COM port on a computer (cable must be able to provide serial port communication between 2 computers).
  2. Set up a Hyperterminal session to that COM port (e.g.: com1), with the port settings at 9600/8/N/1/N (. When the screen comes up blank with a blinking cursor, hit [enter] once or twice to bring up a login prompt.
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