Question about Singer CE-200 Quantum Futura Computerized Sewing Machine

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Singer futura 350 and 150

I bought a futura 150 but when i tried to down load software i got these error messages
can not run an x86 build of this utility on x64 platform
and this initializing driver failed
when i tried their web site and downloaded a windows patch to try and maually load drivers i got this message
windows found driver software for your device but encounted an error while attempting to install it CLEM a service section in this INF is invalid i took this machine back and have purchased a 350 and singer have assured me it will run on my pc they also told me this about the 150 my pc is a hewlett packard hp pavillion dv6500 notebook pc with a 3.5 windows rating
intel (r) core(TM) 2 duo cpu
t7100@180ghz 1.80 ghz ram 2038mb system 64 bit operating system

does this mean i can not use the software

thanks for any help u can give me

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  • hopehs Jul 22, 2008

    I have a Singer CE-200 Quantum Futura Computerized Sewing Machine running Windows XP Pro with SP2 laptop and the CLEM Hardware will keep instaling as long i i let it, when i cancle it in the device manager it shows the Jungo - CLEM with no error, when i go to rou the FUTURa Software it says to check my USB cable, i turn off the Sewing mechine and back on and go throu the install prosses again, and again, and again

    Help Please

    Thanks

  • phymel59 Mar 22, 2009

    New Futura 350. Have had many problems but currently I am breaking needle after needle. It is hitting the foot. There is a small notch in the footer from the needles hitting it. Can someone help please. Do I need a new footer or is there some kind of adjustment it needs?

  • 8starr Apr 02, 2009

    Recently purchased the Singer CE-350 and my laptop is running Windows Vista. I have tried on numerous attempts to load the CLEM driver and continue to get the INF file error and USB is not connected. Used software CD and patch of website.

  • lcoleman2159 Apr 12, 2009

    I am having the same problem upon installation of the software with Vista. I have completed the installation of the patch as directed by Singer, and tried to install the driver, but there is an error with the driver file. Is there any solution? Please help!

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I have a new Futura CE250. I fixed my "can not run an x86 build of this utility on x64 platform" by visiting the futura support website & downloading a service update. I have a computer with Windows 7 installed.

The website is www.futura-support.com

When you are there, click on the link on the left for "Service Updates."

The actual link to where I downloaded my udate is: http://www.futura-support.com/downloads/ce150.html

GOOD LUCK!!!!!

Posted on Oct 20, 2010

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Crafty123.

After reading through your problem, I began doing some research. You are correct with your initial assumption. Singer at this time, does not support Vista 64bit Operating System. They will support it on Vista 32bit, but even then you would have to install it in what is called, "Compatability Mode." Unfortunately, it is not uncommon to have many vendors not have their software work on 64bit systems. Many programs/applications were only written to work on 32bit systems. Ocassionally, you will have a system work on 64bit, by almost pure accident. Here's the link for the system requirements on the Singer Quantum Futura. http://www.singerco.com/futural/qfutura.html
For the plain futura system, you can go to: http://www.singerco.com/futura
click on the Futura System Requirements.
If you would like to attempt to install to Vista x64. Try following the compatability mode for 32bit Vista. http://www.futura-support.com/downloads/patch.htm#/ read the "Click here" to read the detailed installation instructions for installing on a Vista system

Best of Luck.

Posted on Apr 17, 2009

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64 bit platform is not supported, the software can be used only on 32 bit platform

Posted on Jun 18, 2008

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Ok, I know this is an old post, but here is the solution:
I am running Windows 7 (64 bit platform)
Go to futura-support.com
Upload the Update for your given machine
analyou have tried to install the software. Got to Control Panel>Uninstall Program> Futura> Remove Program and all Features
Then restart Computer
Reinstall disc...You will get the error, but just close it all
Run the Update that was saved to Desktop.
When you click FINISH, turn On Machine
Open the Futura Program and it should work.

I know this sounds ****, and crazy but it actually worked! The only reason I had to do this was because my computer crashed and I had to factory reset, and lost everything. When I had originally installed it, I was able to just call Singer and they stepped me through it, but now the new website and Support is Extremely not user friendly and good luck waiting on them answer an email.

Posted on Oct 17, 2013

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Try installing the application on a Virtual PC running 32 bit OS. I am having this same issue right now on W7 ultimate.

Posted on Jul 13, 2011

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I have no solution! that really stinks. I have been working on this for about 6 hours and now I find out that the CE200 Is not even compatible with the computer. Is there anything that we can do to remedy this. I guess my laptop is out.

Posted on Sep 28, 2009

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2 Answers

Singer 250 can not run 86 on 64 platform


There is an update to give an x64 driver for the Singer CE-250 that will let you run on an x64. With the sewing machine not connected to the computer, install the software that came with the machine. Click OK at all of the "cannot run x86 build on a 64-bit OS" messages. When it is done, install the software from http://futura-support.com/products/ce-250/software . (The second one is for XP, Vista, and Win7 versions.) Accept the unverified driver (install anyway). After this completes, then connect the sewing machine to the USB port on the computer.

Similar patches exist for the CE-200.

I hope this helps. Please add a comment with the version number of your software. I know with Husqvarna Viking's 3D Embroidery, there are versions that can be upgraded to work with x64 and versions that are not patchable.

Cindy Wells

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I still get the connection error, but ck usb cable is connected and the power switch is on. Also error comes up cannot run an x86 build of this utility on 64 platform Initializing driver failed. says I...


This sounds like you have a problem with Windows 7 or Vista with the clem driver part.

First, there's a Windows 7 update available at www.Futura-support.com. Click on the lefthand side, then on CE100/150/250/350, etc, etc. Follow the directions CAREFULLY. First, be sure the uninstall ALL Futura software you've attempted to install and reboot your PC.

If for some reason this doesn't solve you're problem, I've posted a set of instructions at http://www.fixya.com/support/r8955271-use_machine_windows_7_or_vista that will allow you to run the software under XP on your Windows 7 machine. This is a bit more complicated a solution, but if you follow the instructions carefully, you should be fine. Try the Futura update first, though.

I hope this solves that problem.


Next, you say you're "still" having the connection error? Did I answer your problem before? I'm going to give you the answer to the problem I had with this, and if I already gave you this please leave me a comment on this. I check back daily, so I'll see it and we'll try and troubleshoot further from there. First, take care of the software problem. Next, make sure you're plugging the USB cable from the machine into a USB port in the BACK of your computer, not one of the front ports or a port on a USB hub. The cable and machine need more power than most of those ports provide, a technical detail that Singer doesn't realize. Good luck!

May 02, 2011 | Singer Sewing Machines

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Just bought this machine and installed the software. When I try to use I get a message: Can not run CF_Splash.dll


It sounds like you are trying to use the software on Windows 7 or Vista. There's a patch at www.Futura-support.com you'll need. On the lefthand side of the screen, click on downloads, then choose CE100/150/250/350, etc, etc. Follow the directions CAREFULLY. Be sure to install ALL Futura software you've already installed and reboot your PC BEFORE starting the new instructions.

If for some reason this still doesn't solve your problem, I've posted a solution that's a bit more involved on the CE100 Problems & Solutions home page for running your machine on Windows Vista/7. Basically, it allows you to run any XP program on Windows Vista or 7 using your old XP software. The Futura patch works for most people, though, so you will hopefully not have to go that route.

Happy embroidery!

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I have the Singer Futura SES2000. I am trying to install the update on Windows 7. Instructions tell me to browse my computer for the Singer Futura 64bit driver file. Where do I find this file? I have...


I just bought a new Futura CE250 & had the same problem.

I fixed my "can not run an x86 build of this utility on x64 platform" by visiting the futura support website & downloading a service update. I have a computer with Windows 7 installed. There are also updates for Windows Vista & other operating systems as well.

The website is www.futura-support.com

When you are there, click on the link on the left for "Service Updates."

The actual link to where I downloaded my udate is: http://www.futura-support.com/downloads/ce150.html

HAPPY EMBROIDERING!!!!!

Sep 11, 2010 | Singer CE-200 Quantum Futura Computerized...

3 Answers

Future CE-250 software compatible with Windows 7?


I just bought a new Futura CE250 & had the same problem.

I fixed my "can not run an x86 build of this utility on x64 platform" by visiting the futura support website & downloading a service update. I have a computer with Windows 7 installed.

The website is www.futura-support.com

When you are there, click on the link on the left for "Service Updates."

The actual link to where I downloaded my udate is: http://www.futura-support.com/downloads/ce150.html

Happy Embroidering!!!

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CANNOT FIND DRIVERS


I just bought a new Futura CE250 & had the same problem.

I fixed my "can not run an x86 build of this utility on x64 platform" by visiting the futura support website & downloading a service update. I have a computer with Windows 7 installed. There are also updates for Windows Vista & other operating systems as well.

The website is www.futura-support.com

When you are there, click on the link on the left for "Service Updates."

The actual link to where I downloaded my udate is: http://www.futura-support.com/downloads/ce150.html

HAPPY EMBROIDERING!!!!!

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Maybe you should try to contact singer south africa and ask them whats wrong, my laptop did the excact same thing switch over to home pc and no problem ever again.

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