Question about Acer Aspire 5100 Notebook

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Acer Problems Acer 5100 restarts when closed and left on stanby

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  • rs00bg Jun 01, 2008

    yes it is and then it says it encountered a hard disk error

  • rs00bg Jun 01, 2008

    yes after i open it again and then it says it has had a hard disk error

  • rs00bg Jun 01, 2008

    no i can restart nomarlly and its ok

  • rs00bg Jun 01, 2008

    137gb

  • rs00bg Jun 01, 2008

    I already ran the scan disk but i am not sure how to turn off hibernation. i don't have a power options menu. I can change what i want to do when the lid is closed either nothing, stanby or hybernation. But as far as disabling i still am not sure how to do it

  • rs00bg Jun 01, 2008

    sorry i got it disabled just rebooting now

  • rs00bg Jun 01, 2008

    no i am not running vista its xp and i rebooted and closed the lid and when i opened it again and it restarted and wouldn't boot right after the acer screen it stopped and said media test failure, exiting PXE ROM. It seems to only do this when it is shut down improperly the computer has a new hard drive and new ram and it still is giving me problems

  • rs00bg Jun 01, 2008

    nope started before

  • rs00bg Jun 01, 2008

    i used the system recovery disks from acer bc the hidden restore didn't solve the problem on the old hard drive

  • rs00bg Jun 01, 2008

    i have reset the bios to default and as far as everything else u metioned i have not tried bc i am not sure how to properly do them. I also dont know where the boot.ini file is

    sorry

  • rs00bg Jun 01, 2008

    ok thanks

  • rs00bg Jun 01, 2008

    version 2.00

  • rs00bg Jun 01, 2008

    mountain time so its 1:30am here i restarted in safemode and it only let me choose to start windows xp and when i did that this showed up on the screen multiple times:

    multi(0)disk(0)rdisk(0)partition\windows\system32\drivers\

    after drivers there are different words and it says that down the whole screen with different wording after driver each time

    then it finally starts in safe mode



    thanks for ur time

  • rs00bg Jun 01, 2008

    never flashed a bios and don't know if there is a utility to do so

  • rs00bg Jun 01, 2008

    ok thanks

  • rs00bg Jun 01, 2008

    problems even booting normally now

  • rs00bg Jun 01, 2008

    The fan also sounds like it is working to hard

  • rs00bg Jun 01, 2008

    no it does not settle and this was after i installed the power management software

  • rs00bg Jun 01, 2008

    the system will not restore this also happened before on the old hard drive when all my problems started

  • rs00bg Jun 01, 2008

    I think it may be a boot sector virus bc now when i go into the set up screen and look at the boot sequence it has the original boot sequence as the old hard drive but when i installed the new on it was different but now has reverted back

    is there anything i can do to get rid of this

  • Glenn Rogers
    Glenn Rogers May 11, 2010

    Hi,

    Okay, go it. Does this happen when you shut down normally and the power on?

    Worldvet


  • Glenn Rogers
    Glenn Rogers May 11, 2010

    Hello,

    This apparent restart is that after you open the lid again?

    Regards,
    Worldvet


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Okay, thanks. The issue has to deal with where the operating system is saving the 'hibernation file" and how much free space you have on the C drive.

Can you check on the amount of free space on C or do you need instructions?

Worldvet

Posted on Jun 01, 2008

  • 13 more comments 
  • Glenn Rogers
    Glenn Rogers Jun 01, 2008

    Wow, that's a lot of free space so this is not the area.

    Then, there could be an errant problem on drive c:

    Double Click My Computer, right click the C drive, choose Properties and select tools. Use the Scan Disk tool or Check drive for errors.

    It should report that the Volume has open handles and can't be locked do you want to check it on the next restart. Select yes and when prompted to reboot choose no.

    You will want to shut down as this seems to work best. So shut down then when power is off, turn power on and you'll see the system checking for errors, it may also display the errors found but will not give you a continue screen it will just keep rebooting.

    Then, you will need to clear out by turning off the hibernation files and mode. This is found under Control Panel, Display, Screen Saver, Power Options... disable hibernation. Shut down and restart. Once in your desktop close the lid until the fan stops and the screen goes dark. Reopen the lid and see if it doesn't resume Windows ok and let me know.

    Regards,
    Worldvet


  • Glenn Rogers
    Glenn Rogers Jun 01, 2008

    Okay. Let me know how far you get. Are you running Vista?

    Worldvet


  • Glenn Rogers
    Glenn Rogers Jun 01, 2008

    Did this start after the RAM switch out or the new Hard Drive install? Or both?

    Worldvet


  • Glenn Rogers
    Glenn Rogers Jun 01, 2008

    Okay. This one could take a while to solve because of the variables.

    With an OEM machine, there is likely to be a hidden restore/repair partition.

    When you switched out the hard drive did you clone it or do a new install on your new hard drive.

    Worldvet


  • Glenn Rogers
    Glenn Rogers Jun 01, 2008

    I think your bios or boot sector is confused as it power's on okay, but on restart or reboot it gives you this problem. So it's hard to say which is wrong,.. the bios or the Windows boot sector. Have you updated the bios too in an attempt to solve this?

    Have you used the repair console or rebooted into Safe Mode and used a DOS windows to run utilities like FixMBR, etc.

    Take a look at your boot.ini file from My Computer, Properties, Advanced, etc. I think you know this from our conversation so far.

    Worldvet


  • Glenn Rogers
    Glenn Rogers Jun 01, 2008

    Okay, hang loose for a little while, while I take care of something here at home. Will be back shortly.

    Worldvet


  • Glenn Rogers
    Glenn Rogers Jun 01, 2008

    First, check the version of bios you are running. It should display on the first page of your bios setup screen or a subsequent screen. It will also display on the bootup screen when it shows your display adapter.

    I'll check to see if there is a newer version available. When you boot up and here a beep immediately, immediately press F8, this will give you the option to run in Safe Mode, etc. etc. Choose Safe Mode and a subsequent screen will ask you what partition to boot. There should be only one option. If there is more than one let me know, but at this point just power off and then power up. The point is to find out if there is more than one entry in the boot.ini which instructs Windows where to find the boot partition.

    So do those two things and let me know.

    Worldvet


  • Glenn Rogers
    Glenn Rogers Jun 01, 2008

    Alright, I'll check for a new version. Meanwhile go into your bios setup screens and tell the power system to do nothing when the lid is closed and then boot into Windows and do the same there. Shut down and then power on and get you desktop. I'll get back to you.

    When you get to a desktop again let me know if you have ever flashed a bios before and if Acer has an onboard Windows utility to do this.

    I do laptops nearly exclusively these days and I work on so many it is hard to keep track of one from another anymore. Still, when I am consulted I put people in Acer machines unless the need extreme power for gaming and then I build an Asus Whitebox Laptop for them.

    Anyway, its getting late and I'll check the bios available but we may have to pick this up tomorrow. What time zone are you in?

    Worldvet



  • Glenn Rogers
    Glenn Rogers Jun 01, 2008

    Okay.

    Go to: this link

    Find and download this file
    Acer ePowerManagement v2.0.2016a
    Windows XP
    AS31-51-511-AcerEPM_v2.0.2016a.zip


    Download to an unique folder, unzip and click to run.. This will install a new version of ePower Management for your laptop and XP

    Create a new restore point befre doing this and any install for that matter.

    As you look at the list where the file is located you will see just how many patches are available. We may need to get more than one to fix your system completely.


    Regards and I'll send you a comment tomorrow morning to pick up. Meanwhile, just power down for now, when not using your laptop,
    Worldvet



  • Glenn Rogers
    Glenn Rogers Jun 01, 2008

    Your boot.ini is incredibly odd. Fortunately you can email this to me tomorrow.

    I'll teach you about flashing etc. tomorrow.

    See you then.
    Worldvet


  • Glenn Rogers
    Glenn Rogers Jun 01, 2008

    This was after installing the updated power management software?

    Did you create a restore point? even though the install should have done this itself, it can't be relied upon.

    Let me know if you back at a regular desktop now.

    Worldvet


  • Glenn Rogers
    Glenn Rogers Jun 01, 2008

    Does the fan settle down after you've reached a desktop and been there for a few minutes.

    WV


  • Glenn Rogers
    Glenn Rogers Jun 01, 2008

    quote: "the system will not restore"

    Huh? I know this happens. You may have more than a simple problem that updating the Bios and drivers on your machine can fix.

    I realize you must be at your wits end, but It's beginning to look like the behavior of a virus.

    Can you see the power management install in Control Panel Add/Remove?

    If not, CCleaner has a pretty good utility for uninstalling things that do not show in Add/Remove.

    WV


  • Glenn Rogers
    Glenn Rogers Jun 01, 2008

    You may also want to go into your bios setup screens and look over the hardware and power management settings and see what looks a bit out of place or can be toned down a bit.

    WV


  • Glenn Rogers
    Glenn Rogers Jun 03, 2008

    Hi,

    Sorry I missed your comment of June 1, I don't know how I missed it but this does happen when I'm pretty busy with client computers in my business.

    Rather than a boot sector virus it sounds like you have a virus in your system bios, which is not so bad as a boot sector zero virus.

    Do you still have this problem and need assistance since I failed you by not getting back to you sooner?

    A bios virus can be cleared up rather easily but requires you accessing the battery that maintains your time/date and setup options.

    Do you feel willing to remove your keyboard and palm rest cover to access your board battery? It is not that hard actually. When the tabs that hold these parts in place as opposed to the screws involved. The tabs make a loud cracking sound as if something plastic just broke. It unnerves many; including me when ever I do it.

    I'll be glad to talk you through it. When you disconnect the battery the ram section of the bios drains off and if there is a virus there it will be lost too. Also, there is a good, free anti virus program that will scan your PC on a bootup before any portion of the Windows environment is active. I use it all the time when I actually need a good thorough anti virus program that does these things that most other programs fail at.

    Again, sorry for not getting back to you sooner.

    Regards,
    Worldvet




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