Hi Karen, This likely is either due to Bad/Expired Printhead or it could be defective printer ( hardware failure ). However you can give it a try. Follow the steps below and it should solve the problem, else we need to consider it could be defective Printhead or printer hardware failure.
The Photosmart D7160 does not has "*" and "#" because it is not a fax capable printer.
*** Fix your HP Photosmart D7360 (Reset Code/Master Reset) ***
1- Turn off power and unplug from power source.
2- Open right side of printer (looking at the front).
3- Disconnect,by pulling gently, both white flat ribbon cables off the main circuit board.
4- Plug in power source and turn printer on. Wait till you get a error message and push "Ok".
5- Unplug power source.
6- Reconnect the flat ribbon cables by aligning and carefully pushing into the conectors on the main circuit board.
7- Plug in power source and turn printer on (Printer preparing occurred).
The error message 0xc18a0001 "Ink System has Failed" is now gone
Ron* Please rate this solution with Thumbs up and Testimony to help us improve providing support