I just posted for someone else with the same problem. My suggestion: have the following company fix it for you: http://www.mobile-device-repair.com. They repaired my phone in under a week and it was just $75. The other option is to spend some time finding a screen online, get the tools, and repair it yourself. That solution will be a bit cheaper but also a little more risk.
a 6ya Technician can help you resolve that issue over the phone in a minute or two.
Best thing about this new service is that you are never placed on hold and get to talk to real repair professionals here in the US. click here to Talk to a Technician (only for users in the US for now) and get all the help you need. Goodluck!
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The screen on the droid shuts off to conserve battery power. The amount of time that it remains on can be adjusted in the settings menu, under sound and display, screen timeout. The screen can be turned back on after a timeout by pressing the power button on top of the phone momentarily (quickly, dont hold down). Also, the screen will go black when you hold the phone up to your ear, and then light back up when you remove it from your ear. Hope this solves your problem, if not just let me know.
Turn the handheld
off, hold the two soft keys (the dashes to the left and right of the phone buttons)
hold the power button for 1-2 seconds and then release the soft keys. It should
prompt you to clear storage. The “send” button is considered as the
green phone button.
to Hard Reset a T-Mobile Dash with operating system:
1. Select Start
2. Select Accessories
3. Clear Storage
4. Type in 1234
5. Select Yes
turn off phone, press and hold the 2 top soft buttons under the screen (not the larger ones with the phones on them). Press and release the power button while still holding the other 2. Wait a few seconds, when the screen changes you can release the 2 buttons. After a few minutes it will ask you to push the call button to reset. Make sure you have your contacts on the sim card, because all personal settings are erased.
I tried using a the google mail java app on my tmobile dash. It froze up on me, and when i turned it back on it just stays at the "tmobile" splash screen. I have tried using the soft key and power button reset but it doesnt work. What's weird is that it wont power down unless I take the battery out. It powers on, shows the tmobile splash screen, then freezes. Is there any other way to reset it or is it totally bricked? I bought it new off craiglslist so tmobile wont replace it for me cause I'm using it unlocked on cingular.
Ok bro I know I am a bit too late to help you with this problem but someone else may benefit from these directions. I see most places online only have half advice about this very common problem with T-mobile Dash.
This is what you need to do, you have to do a hard reset exactly like "reviel" mention. Also like he said timing is essential but the trick is that you need to show some patience through the process.
Note: Please read the directions completely before doing anything for better results.
Step 1: Take your battery out and shut off your phone Step 2: Press and hold the two soft key buttons. Step 3: Press and hold the power button for exact two seconds, 1001, 1002 and release, but continue to hold the two soft key buttons. Step 4: Within seconds a black screen with some text will come up asking you to confirm if you wanna delete everything; and right then you let go of your soft key buttons and press the green call button (also known as the "send key"). Step 5: You are done but not really, your job now is to find something else to do and leave your phone alone for at least 2 minutes. Eventually if you don't have a SIM in it, it will prompt you for it and you click the soft key to choose "OK"; also, it will ask you to confirm to restart and you click the soft key to chose "Done" for it.
Wait a minute for it boot up and overall it should do it.
Master repoot the phone. You will loose all data, but you can recover the phone.
1. PRESS AND HOLD BOTH SOFT KEYS. 2. WHILE HOLDING DOWN SOFT KEYS, PRESS AND RELEASE THE POWER BUTTON, WAIT 3-5 SEC. (PHONE SHOULD POWER ITSELF ON BY DOING THIS) 3. RELEASE THE TWO KEYS SOFT KEYS. 4. WHEN SCREEN ON DASH LOOKS LIKE IT'S IN DOS FORMAT, PRESS SEND (GREEN ANSWER KEY)
It may be the storage card - if you take the storage card out it will boot up and you can put it back in. - pain in the a## but it may work.
Or Try taking the SIM card out, boot it up, turn it off, replace the card, and turn it on again
Last resort is a hard reboot to set it back to factory default. reboot system by holding down the two - - keys above the house and arrow while the phone is off. Then you continue to hold while you push the power button on the side for 2 seconds. Should go to white screen then black screen. once at black screen hit the green call button and follow the rest of the prompts.
you can do a software reset.......to do this the phone needs to be off. press the soft keys (buttons with the lines on them above the back arrow and home button) and press the power button and keep you fingers on the soft keys until a black screen with white writing pops up....by pressing the green call button here, it will reset the phone.....good luck!