Question about Digi 002 Rack FireWire-based Pro Tools LE External Sound System

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Digi 002 rack firewire

Only the red mute button is on. I tried the wire harness solution, cleaned the connector tabs, etc. but that didn't work. Any ideas?
dsqrd

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  • pianoworks Jul 20, 2008

    Yes I have the same problem with the Digi 002. The power turns on and the mute button light stays on. I disconnected everything except the powered monitor speakers. It will not go into the standalone mode and does not display any messages. Are there any do it yourself fixes?

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Does anyone know the number to digidesign?

Posted on Nov 12, 2013

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Hey -

Unplugging the harness and reconnecting only worked for a couple days. It turned out that I had to call digidesign and they sent me a new power harness for free. That fixed it for me.

Posted on Jun 02, 2008

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Only the mute button comes on on my digi 002 rack


first right click my computer in the desktop then properties then hardware then device manager then expand the audio,vedio and game controller see wether the driver is installed properly if not installed it will show yellow question mark the reload the correct drives from the cd which you recived with your computer install the audio software and restart the system then in the taskbar you will see the speaker icon right click them click adjust audio properties in volume move the slisders to full on uncheck the mute then restart your computer

Jan 21, 2011 | Digi 002 Rack FireWire-based Pro Tools LE...

2 Answers

Hi i have digi design rack 002 with pro tools le


Try the other port on the 002. If that doesnt work, I recommend trying the 002 on a computer that does have 400 to see if it will connect then.

If it doesnt, then you may have a couple blown firewire chips inside your 002. It happens, and can be fixed.

Jun 29, 2010 | Digi 002 Rack FireWire-based Pro Tools LE...

2 Answers

How do i clean the dc power? what is that?


I think you're referring to a problem that's known with Digi 002 Rack where the power harness oxidizes and loses power connection over time.

Digi used to send you a new power harness & contact cleaner to make sure that doesn't happen again. You should contact their customer service if you're having an issue with it.

May 27, 2010 | Digi 002 Rack FireWire-based Pro Tools LE...

1 Answer

My ProTools LE Digi 002 rack stopped connecting to my IMac.


clean the ribbon cable connection on the dc power harness with contact cleaner. i had the same problem. this fixed it.

Feb 14, 2009 | Digi 002 Rack FireWire-based Pro Tools LE...

1 Answer

Turn digi 002 on and the mute light keeps stay on


Hello,
I just had the same problem... It has to do with the connectors from the power harness. Found this on the internet and it did the trick for me...
Goodluck!
It seems like it's only a matter of time before the digi002 (rack and non-rack) have this problem. You'll go to turn it on and the mute light turns on and nothing else. You don't hear the 3 clicks that you usually hear when turning it on. Your computer doesn't recognize it. Then you start swearing and promising to quit recording forever. After all that happens, you have 2 options:

1. call digidesign. they've been replacing the power harness (source of problem) for just about everyone, even if you're out of warranty and it's free (including the tech support over the phone). don't pay them anything. maybe shipping.

2. most people seem to have the same problem after a while after getting their new power harness. lots of people are saying it's not even the harness - just the connectors. so last night i had this problem and i opened up the top of the box and unplugged and plugged back in the little rubber-covered wires going from the power cord to the rest of the 002. turned it on. works fine. i may try to use some of that connector-cleaner from GC if it happens again.

so if you find this happening, don't panic. try the above. takes 5-10 minutes (only because of all of the screws)

Jan 26, 2009 | Digi 002 Rack FireWire-based Pro Tools LE...

1 Answer

Digi 002 Red Light Only fix?


Hey Chadfish,

I had to call Digidesign. They are aware of this very common problem with 002s and will send you a new power harness free of charge. They were really cool about and did not give me the runaround. I got the new harness in about 5 days. Make sure you have your 002 registered before you call.

Aug 05, 2008 | Digi 002 Rack FireWire-based Pro Tools LE...

1 Answer

Digi design 002 rack


Is your firewire cable good? Sorry, I know this is obvious.

May 08, 2008 | Digi 002 Rack FireWire-based Pro Tools LE...

3 Answers

002 rack red light only


DSQRD here...
After disconnecting power source, I went back in and unhooked and rehooked the white plastic connector located at the front of the unit. It's in between the power switch and the mainframe and has about 6 wires through it. This time it worked and the 002 lit up. It's kinda humid in my studio and I think the connections film up easily. I plan to address that issue as well. It was a coincidence I guess that all this started the same time I hooked up the external drive. It through us off as to what had happened.
Good luck

Feb 23, 2008 | Digi 002 Rack FireWire-based Pro Tools LE...

1 Answer

Unable to locate the unit on my G5


It's the power supply / DC Harness issue. A well known fault with the Digi 002.

Two things you can do:

Call Digidesign. They'll overnight you a new power supply and DC wiring harness free of charge, as well as installation instructions. They might also still be willing to do the repair for you (also free of charge), but that means you'll have to ship the unit to them, which will take considerably longer than the DIY approach.

Or, if you're REALLY stuck and you need to get back up and running RIGHT NOW (okay, within 30 minutes or so), you can disassemble the 002, pull the DC harness and clean the contacts with some Caig DeOxit, then apply a bit of ProGold, then put it back together... chances are that will clear up your problems and allow you to finish the session. :)

There are some good instructions on how to open up the 002 and what to treat over on the Digidesign User's Conference (http://duc.digidesign.com/postlist.php?Cat=&Board=UBB32&page=0&view=collapsed&sb=5&o=7) , but I can't locate them at the moment. But if you ask over there, I'm sure someone can refer you to the correct post. :)

I got one of the very first 002's in N America three years ago... and it worked fine for the first couple of months, then had the wiring harness issue... and Digidesign replaced it (via overnight delivery) and paid for the return of the defective unit. About a week ago, it went out again, This time, I got the replacement parts (including a small amount of the Caig chemicals :thu: - although I already had those on hand) overnighted to me. The install isn't all that difficult, but the placement of some of the locking tabs on the connectors is a bit difficult to deal with. Just go slow and don't force anything... a small screwdriver will help in "unlocking" some of those tabs. :)

Dec 28, 2006 | Digi 002 Rack FireWire-based Pro Tools LE...

2 Answers

"Unable to locate" 002 Rack Unit - sometimes!


Please help this guy and me too. I had the same problem. I emailed digidesign but cant get a good answer. I hpe this shit is not broken. I just bought it 2 years ago.

Sep 10, 2006 | Digi 002 Rack FireWire-based Pro Tools LE...

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