Question about Electrolux Epic 6500 Vacuum

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I have an Elux Epic power nozzle that has a whine in it. Operation seems fine, there is no hair or material wrapped around the agitator bar. Any suggestions?

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Does the brush spin during operation? Or rotate freely if you attempt to spin by hand when the machine is off?

Although uncommon in this age of vacuum, my first thought is a broken belt, which would result in no resistance to the motor shaft, thus causing a whine.

Posted on Oct 15, 2010


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It's also very well possible that the power nozzle reset switch or hose switch at top of handle is defective. Try plugging the power nozzle directly into the hose handle assembly and turn machine on. If the power nozzle still doesn't work, it's definitely a problem directly with the power nozzle.

Hope that helps!

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Dyson DC25 Agitator rattling

Hi Adnan, it's Jack at Dyson.

I'm sorry to hear you're having difficulty with your DC25's brush bar. I would encourage you to follow the steps shown in the video attached to ensure there is nothing in the cleaner head jamming the brush bar, and no threads or hair wrapped around the brush bar itself. Make sure the endcap is also fitted correctly and locked into position - a coin can be used to lock the catch.

For any further advice after you've given this a try, please contact our experts directly by calling the Dyson Customer Helpline on 0800 298 0298 (UK), 1-866-693-9766 (US), or 1-877-397-6622 (CA). If a repair or replacement part is needed, we'll be able to confirm if this is covered under your machine's 5-year guarantee.

Best wishes,

Dyson Online Customer Support

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Make sure all threads, hair, and similar stuff is removed from brush, then try again.
Did you try switching the power nozzle switch off then on?
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If the motor runs, but the roller isn't turning, it's most likely a broken belt.
There is the possibility of the motor having burned out, but not likely.

A definite diagnosis would need to be made by a trained service tech at an authorized Aerus Electrolux store. The one nearest you can be found using the below link.

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