Question about ViewSonic N3735W 37 in. LCD TV

2 Answers

When i try to adjust volume down on the television or try to power it off, the menu pops up

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  • mavericksmam Oct 13, 2010

    ok, weve removed the screws but is there some secret to popping off the front frame part?

  • mavericksmam Oct 13, 2010

    there just doesnt seem to be any like...clip releases, maybe? there are some small slits along the side of the frame where it meets the back cover, but it doesnt seem to be just giving way. afraid too much pressure will snap the frame. hold up....we may have a breakthrough!

  • mavericksmam Oct 13, 2010

    so we got the back off and blew out the button pad. they all sound like they are "clicking" the same as if they are not stuck. checking the power button too jic. if we do need to replace the button pad, any suggestions for a place to purchase? and would i need a specific model numer for that part or just the model number of the tv?

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  • ViewSonic Master
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This is caused by ether a stuck button pad under the actual button on the panel or a faulty control board that has the button pads on them, what would need to be done is first investigate if there are any stuck buttons then replace the actual board if that is not the case,

let me know if you have any questions, otherwise please do leave positive feedback and ratings for your free answer today, Thanks

Posted on Oct 12, 2010

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  • mavericksmam Oct 13, 2010

    what is the best way to access the button pad to see if it is a stuck button?

  • Grand Canyon Tech
    Grand Canyon Tech Oct 13, 2010

    best way is to open the unit up i cannot see any other way of doing that. it will need to be opened.

  • Grand Canyon Tech
    Grand Canyon Tech Oct 13, 2010

    the fram should not be to hard to access i do not have a diagram of this TV handy but let me know if you have trouble maybe you can send over some photos

  • Grand Canyon Tech
    Grand Canyon Tech Oct 13, 2010

    www.partstore.com should have the button pad, and you would need to look it up via model number.



    This has been a totally free endeavor helping you on my part, As a expert of fixya I enjoy helping people. But if you need more insight, Help. I would encourage a chat with you.



    See the bar gets raised at a certain point here and I feel getting to where you are now with your TV has more then raised that bar. The button pad is what controls the tv, Thus a stuck button can be cause or the whole board itself. further diagnostic would be needed going forward.


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  • Expert
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The problems is the main digital module if no defective fileters on the power supply board.

Part Number:6201-7037151301, you may do a goole search to find the part. Usually it cost from $70.00 to $125.00.

Good Luck

Posted on Oct 13, 2012

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How to unlock buttons?


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MENU SCREEN POPS UP, TV CHANGES CHANNELS, TURNS SOUND DOWN


Yes. Its probably a stuck button on the TV's front panel. Try pushing or wiggling each button on the panel. It could be the channel up/down buttons or volume up/down, menu, etc.

When there is a button that is making slight contact, it keeps the microprocessor busy attending to the command its erroneously receiving from the offending button and may not allow other functions to work when this occurs.

It doesn't matter which button is stuck, any of the symptoms you describe can happen.

michtech

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1 Answer

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1. TV turned off
2. Press 'Mute' then '182' then 'Power' buttons on the remote.
You are now in the Adjustment mode
4. Use the 'Channel up'or"Channel dwn' to select the category.
5. Use the 'Volume up or dwn' to enter the category.
note:Some models may not have Category Selection.
6. Use the 'Channel up or dwn' buttons to select item to be adjusted.
7. Write down the old value of the item before changing.
8. Use Volume up and down adjust the value.
9. When you have made all the adjustments you want turn the set off to exit.

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