Question about Dell Studio 17 Laptop

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My Studio 17 turns off for no apparent reason. It seems to get really hot as well. I have it on a cooling pad, but when it is hooked up to the cooling pad the hard drive seems to run all the time. Other than that it is great!

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Hi There,
I'm a pro laptop repair tech and specialize in Dells more than any other type.

1. Your laptop could have shipped mistakenly without the proper "thermal compund" laid in between what's called the heatsink and your processor and video card. Dell support, contacted through their chat online sequence would take this VERY SERIOUSLY and might send out a techie to check.

2. Depending on what version of Windows you're using, there may be a BIOS update (this is a program that talks to your fan and cooling sensor chip and all kinds of hardware to set them to a new and better control for Windows updates or other programs that are being updated as a normal course of events).

So....2 BIGGIES is enough for now

1. Look at the bottom of your laptop and find the Service Tag#, always 7 characters, both letters and numbers.
2. Go to the Dell support site. here below:

http://support.dell.com/support/index.aspx?c=us&cs=19&l=en&s=bsdr

When there, click on Downloads and Drivers logo, then enter your Service Tag# and you'll arrive at your laptop's page. Be REALLY carefull to take a second, and right at the top choose your Operating System

When you do, the page will immediately click to your systems drivers and softwares. Look down the list to "BIOS"

Open that +(plus sign and download the lastest version to your Desktop by SAVE.
When you've got that bugger trapped there, double click and follow the instructions exactly. After a forced restart, your whirring fan and hot puter may just calm its *** right down! LOL

If it doesn't, then here are some other possibles.

1. Dust has gotten clogged up in your outtake fan that keeps those key components I mentioned cool. Here's a wild one for you. Go find a friend in contruction and blow the dickens out of every opening you can see with the blower attachment on his compressor. When you see the clouds of "gook" come out, you'll feel better.

If the BIOS Update and the 'refreshing breeze" haven't solved it, use that same Service Tag# an call Dell. No chat....a personal call and have them talk through it with you. Be VERY humble and inqusitive...show concern but not panic...and NEVER raise your voice. You'll be amazed. What you can't fix, they'll usually jump to do so if treated gently and respectfully.

Regards,

selk

Posted on Oct 12, 2010

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