Question about HP Photosmart Premium C309A All-In-One Printer

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When I scan in a document, I can't find it to use it. I have looked everywhere. It is not where is says it is putting it. It doesn't show up at all. Doesn't matter if I scan to PDF or to Word 2007, nothing there. Where are the scans going?

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I looked in the users manual http://h10025.www1.hp.com/ewfrf/wc/manualCategory?cc=us&lc=en&dlc=en&document=&product=3737195 I'm wondering what OS you are using xp, vista or win 7

I found this in the knowledgebase go have a look . looks like theyre aware of this issue and have a update to fix it at Critical Update: Cannot find scanned image or document files after scanning completes. http://h10025.www1.hp.com/ewfrf/wc/softwareDownloadIndex?softwareitem=oj-79942-3&cc=us&lc=en&dlc=en&product=3737195&tmp_track_link=ot_search
Fix/Enhancement: When I scan in a document, I can't find it to use - s.gif Corrects a scan file configuration problem which causes scan files to be sent to a nonexistent folder

Posted on Oct 12, 2010

Testimonial: "I had been trying to solve this issue for about 2 weeks. Mediastormer researched and had the solution in less than an hour, maybe faster. Thanks!"

  • Osogama
    Osogama Oct 12, 2010

    I hope this helped you to fix the problem

  • kwconway Oct 12, 2010

    Thanks so much! It fixed the problem. Works like a charm now. BTW it was a Windows Vista 64 bit OS. Thanks again.

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Posted on Jan 02, 2017

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