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I sold an item on ebay and the buyer didn't like it; says it wasn't what was described but it was returned badly damaged. How am I expected to issue a refund?

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Hi there!
If you received the item you sold in a bad condition, you can report the buyer to the resolution team of eBay although it will took too long for them to take action. Here's the link that you can use to report the transaction: http://pages.ebay.com/help/contact_us/_base/result_3_6_2.html
I hope this helps you. Have a great day!

Posted on Nov 03, 2010

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1 Answer

Resolution centre ebay


According to the Paypal process when you file a claim for an item that is significantly not as described, you must return the item at your cost in order for Paypal to issue a refund for the amount you paid, not the return shipping costs. You have 10 days to provide Paypal with a tracking number. Paypal doesn't allow you to post a reply. You send the item back or in 10 days the claim is closed.
Buyers are being forced to pay to received goods the seller didn't described accurately, and in some cases, honestly.
I think that is wrong.
When you can prove that an item is significantly not as described, then Paypal should refund your entire costs of the item including shipping both ways. Sellers can take advantage of Paypal's forcing buyers to pay for return shipping.
If a buyer doesn't like something or changes their mind, and wants to return it, then the return shipping should be paid by the buyer.

Jul 04, 2014 | Computers & Internet

1 Answer

Product received was not as described


Get back to the seller (quickly) to let them know ! and ask to return / exchange it (what you've received) for something that was described. As well, get the seller to pay for the return shipment ... since it is the seller's fault that you got something that was not as described.
If you're on eBay, use the links (shown against your Purchased item) to send the seller your message. If the seller refuses to deal with the problem, eBay has a buyer protection plan that will reimburse you for the item, after you send it back to the seller (using a prepaid shipping label that eBay will provide to you ... provided the seller is in (North) America and it is not a very large/heavy item.

Oct 31, 2013 | Computers & Internet

1 Answer

Item sold, buyer damaged item, now he wants a refund


nothing gets done about it only the buyer is protected not the seller.I refunded on something that was damaged in the post and she still left negative feed back and ebay says they cant to any thing about it.

Oct 16, 2011 | eBay Auctions

1 Answer

I sold an item on Ebay.But Before I gave the customer a shipping charge.he payed througth paypal an amount which was less thanthe fee which the Post office charges.Because the actual fee is greater he...


Hi,

FIrst you need to check your site preference if you allowed the buyers to edit the payment totals, if it is set up as yes you will need to disable it.

well, the buyer should pay whatever amount of shipping that you have placed in your listing. If the buyer will fail to do so, you can report this to Trust and Safety by using the link below
http://pages.ebay.com/help/contact_us/_base/result_3_6_10.html
click the email us link at the bottom

It will be your discretion on what you can do about the buyer, you can issue refund and then add the buyer in the block bidder buyer list. Unfortunately, this buyer can still leave you negative so please do be careful in dealing with this type of buyer. You can grant the buyer's wish to cancel, file a cancel transaction and you will get the final value fee credit.

In the future, you may want to add a shipping table in your item description so that buyers will see it before they purchase your item.

I hope this helps you a little.

Aug 14, 2011 | eBay Auctions

1 Answer

I have recently started a new ebay account. I have listed an item that sold but the customer didn't want to pay shipping fees after they clicked on pay now.... I went ahead and sent the customer an...


An eBay customer representative will be able to tell you excatly what steps to take. Somewhere in 'my ebay' you will see a tab to contact them! Remember to always state the shipping cost clearly in the description of your items.

Jul 17, 2011 | eBay Auctions

1 Answer

Goodmorning .I got Jersey and its way to big what do or can i do Thanks


Hi there!
First, you can contact the seller and ask the seller if they can exchange it for a smaller size or a refund. If it's not as described in the listing, then you can file for the item not as described case that way, the seller will be notified about it. If the seller will not work things out with you, then you can escalate the case into a claim then eBay will give you the steps on how to return the address to the seller (although most of the time buyer will shoulder the return shipping as stated in their eBay buyer protection program, duh!) Just send back the item if you will see the return address of the seller in the case and don't click the close this case link if you haven't received the refund yet.
In returning the item, make sure that you will purchase tracking because it will be the one that eBay will use to issue the refund. Once it shows "delivered" then eBay will get the payment from the seller's recoupment payment method on file, if eBay can't get anything from it then eBay will shoulder the amount and will issue you refund.
Hope this helps! Please check my tips and tricks on how to file the cases. Thanks!

Dec 11, 2010 | eBay Auctions

2 Answers

I have just sold an item from ebay. The item was perfectly good condition. Was recieved by buyer and was very happy with item left me good feedback. He paid through paypal. A week later buyer complained th...


Nothing. You agreed to allow PayPal to arbitrate in such matters.
If you fully documented the items, make sure the items are actually the ones you sold and not switched. Fedral law may apply if the buyer/thief is in a different state.

Sep 29, 2009 | PayPal Accounts

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