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After i cleared my logs on my blackberry 9700, it keeps restarting and saying uncaught index

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  • You have to install the blackberry desktop software on your computer
  • Connect your cellphone to your computer
  • and reset / reinstall the software on your phone,,

Posted on Oct 12, 2010

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Posted on Jan 02, 2017

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1 Answer

I woke up to my phone giving me a blank app error 523. I took out the battery and it gives me a Uncaught Exception:index 16>=16 and when it is about to start it gives me error message again.


Hi mimy001,

To fix the problem, please follow the steps below.

1. Download and install the following- BBSAK, Blackberry desktop, the firmware for your phone.

2. Run BBSAK, press Wipe phone then wait for two minutes.

3. Then close it and open Blackberry desktop, run phone upgrade, wait 40 minutes, then upgrade the applications.

Hope this helps.

Thank you for using FixYa.

Aug 28, 2011 | RIM BlackBerry Bold 9700 Smartphone

2 Answers

My Blackberry Bold 2 (9700) doesn't play any alerts when the battery level is low. I don't have the manual, so I can't tell if this is standard, or if there is anyway to fix this issue. Any help...


Hi this is normal for all BLACKBERRYS. What happens is the radio signal goes off. Charge your battery. Once you have a full charge on the phone take the battery out and rub the barcode where the sound strip is. Then putt the battery back in this should help solve that problem for you. Also don't let your bb get in the red to often it has an adverse affect on the phone. BB run on radio signals.

Nov 02, 2010 | RIM BlackBerry Bold 9700 Smartphone

2 Answers

Uncaught java.null. exception every time mention after I reboot my bold 9700


Can you use the BlackBerry, or is it locked up? It sounds like an application error -- did you just download or install a new application or game? If so, uninstall it and see if the error message goes away.

You can also try clearing your Java cache and all temporary files to see if that clears it up. Have you tried a battery pull?

Oct 26, 2010 | RIM BlackBerry Bold 9700 Smartphone

1 Answer

Uncaught exception: Index 4>=4 This error message appears everytime i reset my blackberry bold 9700. any help would be much appreciated! Kind regards.


If you are using your blackberry in an unlocked state and the unlock was done with the RIM tool. That may be why.
Also, you could update your BB operating system and see if it goes away.
It sounds to me like a security exception from an unlocked phone.
I had a similar experience and it went away at some point. it didn't bother the operation of the phone.

Oct 03, 2010 | Cell Phones

1 Answer

Uncaught exception Application Net_rim_phone_bb (63) is not responding


If you are getting lots of errors on your BlackBerry Bold 9700 Smartphone, and it is acting up, I recommend refreshing its system software / firmware. This ought to make it run like new.

I hope that helps.

Apr 09, 2010 | RIM BlackBerry Bold 9700 Smartphone

1 Answer

Uncaught exception: java.lang.nullpo inter exception note keeps coming up


Hi, you get this error message when attempting to access a corrupt contact list database on the BlackBerry smartphone, BlackBerry Device Software or software application component has failed, or there is corrupt data from a wired or wireless synchronization.
Isolate the corrupt data by turning on advanced logging for Intellisync
1) Turn on advanced logging for Intellisync.
2) Once the corrupt data entry has been isolated, delete it from the desktop email client and the BlackBerry smartphone.
3) Synchronize again.
Clear the contact list database on the BlackBerry smartphone.
1) Open BlackBerry Desktop Manager.
2) Click Backup and Restore, and then select Advanced.
3) From the Device Databases list, select Address Book, and then click Clear.
4) Return to the BlackBerry Desktop Manager window.
5) Synchronize the contact list with the correct translator in Intellisync.
I hope this information will help you

Nov 17, 2009 | RIM BlackBerry Pearl Flip 8220 Cellular...

1 Answer

Can't check missed calls shows Uncaught Exception:java.lang.null


Hi,
When attempting to access a corrupted call list database on the BlackBerry smartphone, the Uncaught exception:java.lang.NullPointerException error message appears:

Isolate the corrupt data by turning on advanced logging for Intellisync.
  1. Turn on advanced logging for Intellisync.
  2. Once the corrupt data entry has been isolated, delete it from the desktop email client and the BlackBerry smartphone.
I Hope it helped you.
Thank you for using ' Fixya ' and have a nice day!!

Nov 10, 2009 | RIM BlackBerry Pearl Flip 8220 Cellular...

1 Answer

Blackberry bold says uncaught exception: index 4+4


Reload the OS of your BB Decice connecting to Desktop Manager.

Jul 07, 2009 | RIM BlackBerry Bold 9000 Smartphone

1 Answer

BlackBerry Calls N' Messaging Problems


are you using an unlocked bold?
it appears you have a corrupt software and you will probably need to reinstall the software.

here is a procedure I found on the Blackberry forum that will possibly help you.
You will need the Blackberry Desktop Software installed on your computer before attempting this.

Problem

The following error is displayed on the BlackBerry device:
net_rim_bb_phone_app killed due to message queue overflow

Cause

This issue may be caused by call logs or BlackBerry device software.

Resolution

To resolve this issue, do the following:

Task 1: Clear Phone Call Logs
  1. In BlackBerry Desktop Manager on the computer, double-click the Back Up and Restore icon.
  2. In the Back Up and Restore window, click Advanced. The BlackBerry device database information will populate the right hand side of the window.
  3. Scroll down through the list and highlight Phone Call Logs, and select Clear. Note: If you are unable to clear Phone Call Logs, delete the Desktop [SYNC] service book on the BlackBerry device. This can be performed on the BlackBerry device by selecting Options >Advanced Options >Service Book and clicking Delete.
  4. Once the Phone Call Logs database has been cleared, disconnect the BlackBerry device from the computer, and then re-connect it to obtain a new Desktop[SYNC] service book.
If this does not resolve the issue, proceed to Task 2.

Task 2

Create a full back up of the BlackBerry device and run Application Loader in the BlackBerry Desktop Manager to erase all data and applications from the BlackBerry device. Refer to KB02318 for these steps. Once Application Loader has completed, perform a syncronization or advanced restore to restore the data to the BlackBerry device. To do this, double-click on either the Synchronize or Backup and Restore icons, and follow the on-screen instructions.

May 30, 2009 | RIM BlackBerry Bold 9000 Smartphone

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