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I am trying to connect my lenovo laptop to the Comcast cable modem. I am using a usb connection. I keep getting the message "Windows was unable to install your Thomson USB CDC Device." "Windows could not find driver software for your device."

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You have to install drivers first

Posted on Jun 01, 2008

  • Ginko
    Ginko Jun 01, 2008

    Before plugging the modem you were supposed to install drivers download drivers from here or use disk provided with modem.
    If you plugged the modem before installing drivers, you may need to remove the modem from installed device, then restart the computer and install modem software with modem unplugged from usb.


  • Ginko
    Ginko Jun 01, 2008

    It is important that you install the driver software with modem unplugged, and plug modem to usb only when required by software, or after installing.

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I am sorry to learn about the problems you are experiencing with your service.

I will be happy to reach out to my contacts to assist you in resolving this issue. Please feel free to contact me so that I can get more information from you.

Thanks in advance!

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