Question about Gateway (5500652) (  5500652) DVD Drive

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AM USING A GATEWAY LAPTOP WITH OPTIARC DVD RW AD7640S ATA. IT WAS WORKING INITIALLY BUT FOR SOMETIME NOW WHEN I INSERT ANY CD, IT TELL ME TO INSERT A CD INTO THE DEVICE EVEN THOUGH ITS INSIDE. AM USING VISTA. CAN ANYONE HELP THANKS IN ADVANCE

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2 possible issues....1 driver for the dvd rom is corrupt.....try using the cd the unit came with and re-installing the driver....2 bad rom....if your under warranty...try just sending the rom in....if now...flip over the laptop....find the 1 screw that will let you slide out the rom...look for the part number/ model number....find one on ebay....real cheap there...usually under 10 bucks....try cc.texas.smart.shop (member) that is me and i have a few gateway roms avail.

Posted on Oct 12, 2010

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iTunes can no longer find my CD burner. Using a gatewayM-1631U laptop, with windows 7 x 64 home premium edition. (See additional details below). I use iTunes regularly, and as recently as Xmas 2009 was burning music CDs frequently on my laptop. Yesterday I attempted to burn a CD, and iTunes no longer recognizes the installed CD burner. I have not installed any programs to my computer recently, or made any other changes. Today I began investigating the issue. I have tried (not in order) the following - and have not solved the issue: 1. Going to the registry editor and deleting the lower and upper filters associated with the H_KEY_LOCAL MACHINE/SYSTEM/CURRENT CONTROL SET/CONTROL/CLASS 4DE3695 .... 2. Uninstall and reinstall iTunes (9.0.2.25) 3. Repair iTunes 9.0.2.25 4. Looked for updates for the drivers (can't find any) 5. Downloading Gearsoft products I admit that I have not tried Windows Media Player (because I'm committed to my iTunes - I sync with my ipod all the time and listen to it alot). I also realize I may have made the problem worse by some of my attempted fixes. Here is the information gathered through itunes diagnostics: Microsoft Windows 7 x64 Home Premium Edition (Build 7600) Gateway M-1631U iTunes 9.0.2.25 QuickTime 7.6.5 FairPlay 1.5.23 Apple Application Support 1.1.0 iPod Updater Library 9.0d11 CD Driver 2.2.0.1 CD Driver DLL 2.1.1.1 Apple Mobile Device 2.6.0.32 Apple Mobile Device Driver not found. Bonjour 1.0.6.2 (118.5) iTunes Serial Number 2987488CE609EDAB Current user is not an administrator. The current local date and time is 2010-02-05 07:50:22. iTunes is not running in safe mode. Video Display Information ATI Technologies Inc., ATI Radeon X1200 Series **** External Plug-ins Information **** No external plug-ins installed. iPodService 9.0.2.25 is currently running. iTunesHelper 9.0.2.25 is currently running. Apple Mobile Device service 2.50.39.0 is currently running. **** CD/DVD Drive Tests **** No drivers in LowerFilters. UpperFilters: GEARAspiWDM (2.2.0.1), Failed while scanning for CD / DVD drives, error 2380. Error while opening iTunes CD driver. This could be caused by a corrupted iTunes file or a conflict with other older CD burning applications, either currently installed or previously installed and uninstalled incorrectly. Additionally, the device driver says my DVD/CD unit is: Optiarc DVD RW AD-7563A ATA Device Anything else you need to help me figure this out? Could really use help and advice. Thanks in advance.

Feb 05, 2010 | Gateway (5500652) (  5500652)...

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