Question about Gaggia Titanium Espresso Machine

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I have decalcified my Gaggia Synccrony twice using a product from the grocery store called dip-it and it is still saying to decalcify the machine

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First of all - Dip-it is a detergent to remove rancid oils from coffee cups and coffee makers. That is not the same thing as a decalcifier or descaler. Dip-it was never meant to go through your boiler and pump and valves and all the other parts inside your Gaggia.

I'm quite sure that if you read the Gaggia manual it will tell you to use a special descaler such as Dezcal or Durgol.

Some people say use white vinegar - the manual specifically says not to use vinegar.

The machine is pretty expensive - it's worth buying the right product to descale it.

The manual should walk you through the steps to descale which will clear the error message once all the steps have been completed. I don't own that specific model, but typically you add the dezcal powder to very warm water in the water tank. Then start the descale process which will prompt you to open the steam valve and pump some water through the steam valve (into a container you place under the steam wand to catch it). Typically it will cycle a little water then pause for several minutes while the descaler disolves the calcium build up in the boiler - then it will pump a little more though and then wait etc. etc. Depending on your machine it may pump water out the coffee spout as well as out the steam wand. If so, the machine should prompt you to tell you to open and close the steam valve.
After it has run all the chemical through the machine (usually after it has emptied the tank) it should then prompt you to rinse. You remove the tank and wash it out and fill it with clean drinking water and then let the machine continue on the rinse cycle which will pump all the clean water through the unit. So you need to be on hand to catch all that water and dump it in the sink. When you are all done, run a few blank shots and make sure the water tastes like clean drinking water. The descaler is mostly citrix acid (like lemon juice) so if the water tastes sour like lemons then it isn't completly rinsed yet and you may want to pump more fresh water through the machine (pull blank shots or pump hot water through the steam wand) until it is fully rinsed.
Once the machine completes the rinse cycle it should stop prompting you that you need to descale.

Posted on Oct 14, 2010


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2 Answers

Why does my machine say decalcify what does it mean

It means you need to run the decalcification program - basically run some solution through the machine and then flush it. Full details are available in the instruction manual.

Jun 16, 2014 | Gaggia Titanium Espresso Machine

1 Answer

Gaggia syncrony digital DECALCIFY, I done the prosess but i have the worning about DECALCIFY

You must use the correct tablets for this, gaggia make special decalcifying tablets.
The machine must be cold when running the program.
It takes about an hour to run the solution through the machine.


Please dont forget to vote this answer was helpful.

Many thanks


Mar 04, 2011 | Gaggia Syncrony Compact Digital Espresso...

1 Answer

The machine is on and says decalcify/ready to use. It does not respond to pushing any of the buttons. It does produce steam if you turn the right knob, but nothing else works. How do I get it to respond?

Have you had the same message for a while, but were able to make coffee? When was the last time you decalcified the machine? Your Syncrony probably needs to be decalcified. But do not use the descalers you usually find in the grocery stores, which are for drip coffee makers. Durgol is one of the best ones and the advantage is that it comes as a liquid (on the powder descalers you have to make sure they dissolve completely before you use them and that you measure the correct amount of water). You can find it online or the only store I could find that carries it is Bed, Bath and Beyond. Turn the machine off and let it cool off. When you are ready, take the water tank off and add the decalcifying solution mixed according to the instructions on the package. If you are using a powder, mix it in a different container. And never pour the solution in the tank while this is on the machine (also, make sure the coffee beans container has the cover on - you don't want any liquid making it into the grinder, as it will damage it). Put the water tank with the descaling solution back and turn the machine on. You will then have to press and hold the button that looks like the number 8 on the side (or the infinity symbol in math) and the machine will start the descaling process. Follow the instructions on the display. Put a large container under the steam wand and turn the knob (the same knob you turn for steam and hot water). Be sure to watch for when descaling is done (you will have a message on the display indicating that). Close the knob, rinse the water tank well, fill it with fresh water and put it back on the machine, which will now need to be rinsed. Place an empty container under the steam wand and push the same (8 on the side) button once, turn the knob. The machine will start the rinsing process. You might have to refill the water tank once or twice before it is finished. Once rinsing is done, your machine will be ready for use or it will ask you to ventilate. To do that, fill the water tank with fresh water, place an empty container under the steam wand, push the hot water button and turn the knob. Let the machine circulate water through. Once the ventilate message is gone you're done.

Nov 26, 2010 | Gaggia Syncrony Compact Digital Espresso...

1 Answer

My gaggia titanium reads"decalcify" what does it mean?

To cancel the message,press and hold the water button for 5 secs, until the message is clear. The machine is due for descaling to clean the boilers.

Mar 23, 2010 | Gaggia Titanium Espresso Machine

1 Answer

Screen says decalcify - Gaggia Syncrony digital

Fill watertank with descaler solution, place a large bowl underneath the steam wand, locate the button that looks like a sideways 8 or oo or similar, press it for five seconds and the machine will begin auto descaling. Follow further instructions on scree.

Mar 19, 2009 | Gaggia Syncrony Compact Digital Espresso...

2 Answers

What does Decalcify mean?

You can download the manual for free. Search for the manual.

If you want to decalcify, then you need to get decalcifying solution. The button with two circles is the decalcify mode. Press that, and the unit will go through it's automatic decalcify. There is a specific procedure to best decalcify superautomatic machines. Please search for that.

After this is done, the decalcify message will not appear. It is on a preset schedule, not an actual measurement of how much scale is in the machine.

Although you don't have to decalcify, it is recommended, especially if you live in an area with hard water.

May 14, 2007 | Gaggia Titanium Espresso Machine

1 Answer

What does Decalcify mean?

Decalcifying is the process of removing calcium deposits that occur during the use of the machine. You definitely want to take care of this as soon as possible as these calcium deposits will clog the small water lines and my inhibit your ability to froth milk, may affect the taste of your espresso, and may adversely affect the boiler, causing it to fail as a worst-case-scenario. There is an inexpensive product called Cleancaf by Urnex (~$11.00). The prouduct itself will give you specific instructions on how to run it through your machine. It's almost entirely automatic on most machines. Hope this helps!

May 10, 2007 | Gaggia Titanium Espresso Machine

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Gaggia Syncrony- "Decalcify" message- what do I do?

If the decalcify messsage continues to appear after you've descaled, press the ESC button for 3 to 5 seconds to clear the message.

Feb 12, 2007 | Gaggia Syncrony Espresso Machine

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