Question about Transcend StoreJet 25 Mobile 500GB USB 20 25'' External wOne Touch Backup (Red) 500 GB Hard Drive

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I have a transcend storejet elite. I accidently unplugged it when it was doing a back up. now when I plug it in it says the zip file is corrupt, and there 0MB in the memory size column.Can I get the documents back?

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  • Transcend Master
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Posted on Oct 12, 2010

  • katburrow Oct 13, 2010

    thanks. I'll give it a go

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The "Personal Data" folder stores all necessary data for StoreJet elite software use (including elite backup files storage). If you would like to backup files into personal data folder, please refer to the manual to use data-backup function.
(http://www.transcend.com.tw/Support/DLCenter/Manual/StoreJet_elite_EN.pdf).
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Probably not the right answer for your problem. Mine is an external 1 TB Simple Drive. Mine wouldn't respond at all. I unplugged the power cable from the back of the hard drive and replugged it in and instantly it worked (with the computer and hard drive plugged in). I had tried rebooting the computer, plugging/unplugging over and over into the computer and that didn't work.

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Hi, i can't download some files to my transcend elite storejet 500GB, it's says the file is too big, but the file is just 5.49 GB and free space in hard drive is more than 400 GB. what to do?


You drive is formatted for FAT32. What that means is the way data is stored on the hard drive is an older method that does not support files over 4GB. The benefir of FAT32 though is it can be read and written in both Windows and Mac. If you hate mac (as we all do) then screw FAT32. I almost forgot, if you use this hard drive with the xbox 360 do not continue as the xbox 360 for some ******* reason 360s can only read FAT32. The new format we are going to go to is called NTFS (new technology file system) which is made by microsoft, makers of the xbox 360. lol

Anyway first backup everything you have on that disk. Either on a computer or burn it to DVDs cause if you don't you will lose everything.

Plug in the drive, right click on My Computer (or its just "computer" now) click manage. Go to disk management on the left pane. It will take a minute to detect all your drives. You will see your 500gb drive. Double and even triple check it is your transcend drive. Right click it and click format. Change File System to NTFS.

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Cant read a folder in a hdd transcend storejet 2.5 110gb


Looks like you probably have some corruption on that disk. Assuming it isn't physical damage on the disc, running a CHKDSK on that entire drive may fix that for you.

With the drive plugged in, open My Computer, right-click on the drive and select PROPERTIES. Then click on the TOOLS tab, click CHECK NOW, check both boxes then click START. Let than run and it will tell you when it is done. Once it is, try opening that folder again.

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Drives are very delicate. If it has been dropped, I'd copy everything off and bin it. You could buy a new drive itself and put it in the Transcend case - saves money :-) It sounds like the drive heads would have been damaged by the drop.

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