I had the same problem, but a plastic top burned on my range top causing a black spot. I used oven cleaner. Let it sit a while on the spot(hour or two), then use a razor to scrape. It looks good as new. I had used everything recommended by the manufacture before I tried this.
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I navigated the SCHOTT website to find a solution and was able to find out how to properly clean my SCHOTT stove top. I would check the Ceran FAQ list to see if your question is answered before anything else.
Clean your CERAN cooktop after every use. To remove simple spills, wait for the surface to cool before beginning the cleaning process. Pour a small amount of cleaning cream on a damp paper towel and wipe the cooktop surface until the soil and cream are no longer visible. The cleaning cream will leave a protective finish, which will preclude scratches and other types of damage.
Wear a heavy oven mitt to remove burnt foods or liquids while the cooktop is still warm. Use the metal razor scraper to remove the substances that are stuck to the cooktop surface. Once the cooktop has cooled, use a damp paper towel to spread a small amount of cleaning cream over the entire cooktop surface and wipe it thoroughly until the cream is no longer visible. Rinse the cooktop with water and dry with a clean paper towel.
Cleaning Melted Substances
Remove melted plastic, foil or other kitchen products immediately using the metal razor scraper. Spills containing sugar, such as ketchup, tomato sauce, syrup or pudding, must also be removed with the metal scraper at once. It is best to remove these substances while the burner is still hot. Once the melted substance has been removed and the cooktop has cooled, use a damp paper towel and cleaning cream to complete the cleaning process. To protect your hands, remember to wear a thick oven mitt when cleaning the hot cooktop.
Scratch marks resulting from daily use will not interfere with the performance of your cooktop. Pots and pans with flat bottoms and those that cover the entire burner surface are recommended for use on your CERAN cooktop.
Spills containing sugar may permanently damage your cooktop unless the substance is removed immediately. Use only the recommended cleaning products on your CERAN cooktop to protect it from damage. Do not use scouring pads, plastic coated sponges or abrasive products of any type. Do not use oven spray or any other type of cleaner containing ammonia or chlorine. Clean all spills thoroughly before using your cooktop again.
No you should not use a glass kettle or glass type pots on a ceran top stove. Always use metal flat bottom kettle and pots. When buying a metal kettle make sure that there is no gap between the bottom of the kettle and the surface of the ceran top. Some metal kettles have an indentation on the bottom. This does not work well on the ceran top.
Hope this helps.
Use the razor push only in one direction this will remove the stain. Ceran is a very resiliant material and you will not scratch it but if you leave gunk on the burner and repeatedly cook on it the stain will become permanant and you also risk pitting the glass. Pitting is pock marks in the glass that are permanant. Pitting is most commonly produced when starch or sugars are left on a burner but is possible with other spills. Good Luck.
Look under the counter top find the bolts that secures the stove top, unplug the power and remove the top, then look around the edges of the stove top and you should see some small screws that atach the glass to the frame, remove those and lift the glass carefuly, "DO YOUR THING" and then just reverse the steps and done.
If the substance is sugar and it hasn't etched your cooktop, then the easiest way I have found is to use a NEW sigle edge razor blade and carefully scrape it off with that. Your local parts distributor probably carries a similar scraping device. I usually use a scraper that I use to scrape paint off of windows it uses single edge razor blades. there are cleaners that you can buy but if it is baked on till it is hard like carbon,scrape it first. check you owners manual etc. Normally sugar and tomato sauce and the like can permanatly etch the glass. Best bet is to always keep it cleaned off to keep it looking good for years.
I want to say that since I posted my original problem with black spots appearing on the Schott Ceran top, I took pictures of the top and attached them to a complaint sent to Maytag. Approximately 3 days later, a Maytag representative phoned and offered a brand new top-basically stating that there is a fault with the tops. They would not pay for the labor to replace the top. My husband downloaded the instructions from Maytag website and installed it himself. These spots actually appear from within the surface and are not the result of a boil over, etc. The spots on my burner grew to the width of the burner. If you search the internet, you will see many others with the same problem with the Schott Ceran tops. I will never buy another!