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I own a digital Camera Model PS-SD870IS Series Number: 5228215234. The problem is that there appeared a lot of gray spots that do not permit a complete view of the picture I want to take. I have been reading that this problem has happened to other people. I do not know if a replacement of the LCD screen will be the solution as I was told by the Customer Service in Chile, where I live

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  • eeguigur Oct 11, 2010

    Unfortunately I bought my camera in March, 2008, so I cannot send it back.

    Sincerely yours,

    Elena Eguiguren

  • eeguigur Oct 11, 2010

    All my pictures look perfect. The gray spot appears only on the screen, but is very anoying because I cannot see is the picture taken is OK
    Elena

  • eeguigur Oct 12, 2010

    My pictures are OK

  • eeguigur Oct 12, 2010

    My answer to your question if the pictures I download to my computer look ok and don't have the "gray" issue I am talking about is: THEY LOOK PERFECT once downloaded, but I need to see them through the screen of my camera while I take them.



    Can you please answer my question? Is it possible that even if replacing the LCD panel this problem will persist? Where is the source of the problem?



    I need your answer as soon as possible in order to make a decision wether to fix my camera, which I love, or buy a new one.



    Thank you very much



    Elena Eguiguren

  • eeguigur Oct 12, 2010

    Lee,

    Thanks for your answers, but you have not told me if in your experience and knowledge, is it still possible that even if replacing the LCD panel the problem will persist?

    Where do you think is the source of the problem?

    Thanks,

    Elena

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How long have you owned the camera? If it is less then 12 months then I recommend sending it in under manufacturer warranty. They will need to repair/replace it under warranty. Here is the link:
http://www.canon.cl/canon/index.htm
Thank you,
Lee

Posted on Oct 11, 2010

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