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When I turn my camera on, it tries to adjust the lens and then it retracts. the screen says lens error.

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This is a common problem for these pocket cameras with zoom lenses. It is usually a result of the camera being switched on while in a pocket or case or other place that restricts the lens from being able to be extended fully.

The camera does a sort of "self check" when turned on to make sure the pictures you take will be right. If it can't perform the test successfully, it shuts off and displays an error message.

Something is preventing the lens from running the self test completely. This could be a damaged mechanism (as a result of trying to open all the way earlier), or a simple "grain of sand" that has become caught between the lens barrel and camera body.

The camera will need to have the offending object removed / mechanism repaired to let the lens complete the self test before it can be used again. You might have some luck fully charging the batteries or or leave connected to a power source - and attempt to power up again. This is a "brute force" method - the fully charged batteries / power source my provide enough "oomph" for the lens to dislodge the object. Make sure the camera is pointed lens down - so it can fall out - rather than INTO the camera even further. You could try pulling the lens while powering up - but this could make things worse. If the camera is expendable, you could try that. If the camera is more than a couple / few years old, you might just want to simply buy a newer, more feature packed one instead of going the repair route - as this *can* be an fairly expensive repair give the cost of most mainstream cameras purchased a few years ago and the cost of them today.

If it is a dirt issue, it will likely NOT be covered under warranty. Of course, contacting the manufacturer and discussing the problem certainly can't hurt.

I hope this helps... good luck!

Posted on Oct 11, 2010

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