Question about Nespresso Essenza C100 Espresso Machine/Coffee Maker

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The machine overheats the water. It started suddenly one morning. Coffee comes out burned now, and if I run water through the machine, it comes out boiling. I can feel the heating element even through the machine.

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  • 248 Answers

The heating element is likely sticking or has gotten wet and corroded,i would try cleaning the element if dirty looking or pushing it closed with finger tip to see if it springs back in place.if this doesnt work i would not try to use could start fire easily if on too long

Posted on Oct 12, 2010

  • oi2120 Oct 12, 2010

    Thanks for the tip!
    My only problem is that I can't even get the machine open - there are no screws, only bolts which so far I have been wary to pry open.
    How do I get to the heating element?

  • rpjr68 Oct 15, 2010

    screws may be hidden under foot pads-If they are rubber they should pop out,if they are plastic you may be able to pry them off with small flat head screwdriver,wouldnt force it if not really sure

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Hi,
This sounds like - as you say - something has overheated and melted a feed tube or a seal - or worse - part of the casing.

You really need to take it apart to find the problem - which luckily for you will be easy to spot. Once UNPLUGGED - apart and you can't see a problem - top up with water again.

After you've found the problem - Contact the manufacturer directly. If it could have caused a fire - GIVE THEM H£LL !

With any luck - you should be able to negotiate - a replacement part - or a replacement unit - or a full refund.

I do not like any equipment that overheats in use. Water leakage internally could have led to ELECTROCUTION / FIRE.

Be polite and concise on the 'phone. State what you want from them - and don't get fobbed off.

You will likely have to return the unit - so use recorded delivery for this - or they may "lose" it.

Best of luck with that.

(If you feel this is sound advice - please rate as "Fixya" as it is my time I give you for free. Thank you. )

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