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DW6000 satelite receiver resets often

Frequently, my DW6000 satelite receiver restes itself. The system will go down frequently and will take 3 - 6 minutes to start working again. All lights, except the power light, go off. What are the likely causes and fixes.
Thank you.

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  • satnurse1 May 31, 2008

    Ok, thank you. The reset says "unexpected VxWorks Exception." What can I do next?

  • satnurse1 Jun 08, 2008

    Thanks for the info. I am still waiting to hear from Bentley Walker tech support (no responce yet and they give no phone number on their web site). I also noted recently that the system clock and calander are both way off. The system always thinks it is 25 June 2001 and about 12 hours off. Will the "special force range" fix this as well or is this a different problem?

    Thank you.



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Before we arcertain what is needed to fix we need to find what the issues is. You can use the web interface to check this.

Check out the reset recent history.

Reset history is in in the menu on the left.

It should show your last 8 resets and why they occurred.

    - A firmware upgrade will show as New software downloaded.
    - Normal resets will be something like: System Power Up, or Manual reboot via Web Interface rr command.
    - Resets due to problems will show memory fragmented, or VxWorks Exception.
    Good luck!!!

Posted on May 31, 2008

  • Avondale Fleming
    Avondale Fleming Jun 01, 2008

    Normally a force range should clear this up and you may want to try that but based on what i have seen - and this will be kinda difficult to hear - but you will need to contact technical support and have them call their NOC (network operations center) and do a "special force ranging" they may call it something different but opening a NOC ticket will accomplish the same thing as this should be part of their troubleshooting step. As far as I have seen this is something that can only be done on their end. Remember ask them to open a NOC ticket! This is the only way that you can be assured that this wil be done. (I would suggest asking for the ticket number so you can get updates... usually the turn around.. if they are good should be 72 hours... call first thing Monday morning which will insure that you have a full crew at the NOC..

    btw when you speak to tech support call it "nock"(makes you sound like you're in the "know")

    Good luck .... and dont forget to rate my response!!!



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