Question about Kenmore HE2 Plus Front Load Washer

1 Answer

I have an HEplus washer and experiencing an error message: F21. I followed directions in the troubleshooting section of the manual: 1. I selected STOP twice to cancel the cycle. 2. I selected RINSE/DRAIN & SPIN (and deselected "2nd RINSE"). 3. I restarted the cycle and got the F21 error message again. Then I followed a recommended procedure online: 1. Unplugged the washer for over 30 minutes to reset the CCU. 2. Made sure there are no obstructions in the drain hose. Although the power to the unit is on, I do not know if the electrical connection to the pump has been affected because. I don't know what to hear or look for since I don't know what a functioning pump looks or sounds like. What I would like to do now is remove the drain pump filter and check for foreign objects and/or debris, but I don't know how to access it or what it looks like. Can you tell me how to access the drain pump filter? Thanks for any help!

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  • michaelbmajo Oct 11, 2010

    Thanks so much for your help. Before you responded, I opened the rear panel of the unit (because that's where the drain hose comes out) and noticed that the hose connected in the bottom front of the unit. So I went around front, found the 3 screws, and took off the front panel. I removed the filter and found half a pencil, a coating of black muck and about $1.50 in coins! (This washer has been in use since '02; we moved in in '08, so this is the first time, I think, it's been checked.)

    Anyway, it seems I followed all your steps. And it is now draining fine and functioning well overall.

    Thanks. I will keep you guys in mind for future fixes. You're in my bookmark menu.

    Mike

  • michaelbmajo Oct 11, 2010

    Very helpful. Great answer and service.

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  • Kenmore Master
  • 2,605 Answers

Hello,

Welcome to FixYa.

The "F21" on your model of washer indicates the machine has detected a fault or obstruction in the drain process, as you already know based on your post...


"What I would like to do now is remove the drain pump filter and check for foreign objects and/or debris, but I don\'t know how to access it or what it looks like. Can you tell me how to access the drain pump filter"

Chances are the pump itself is being obstructed by debris or some other foreign object as opposed to being faulty, although a faulty pump can`t be ruled out...yet.

Here`s how to check it and clean it...there is also a bellows at the bottom I`ll show you how to check & clean once you proceed through these steps.


**Turn off the breaker at the service panel or unplug the washer from the wall socket...safety first**

1) locate the screws in front at the very bottom of the panel below the door and pull the panel down and forward until it is off. They will be either 1/4" hex head or #20 torx head screws.

2) You will immediately see the drain pump in front of you with a large removable filter. ( **see image below...this is were a wet-dry shop vac and towels come in handy, also the use of the removed panel as a catch pan is beneficial...but you may still get wet )

I have an HEplus washer and experiencing an error - b3f3b21.jpg
3) Turn it counter-clockwise should allow you to remove it and inspect it and clean it out. Make a good thorough inspection inside the pump as well not just the removable filter.

4) Re-insert the filter and before placing the panel back run a test rinse/drain cycle to inspect for leaks and to verify the unit drains and spins now.

( If the problem still exist`s the "F21" will re-appear. If so you`ll need to check the hose/rubber bellows from pump to tub...back-flow ball...for other obstructions ).

5) If all appears OK after your efforts, well your efforts paid off...pat yourself on the back. You just saved yourself potentially a couple hundred bucks !

Now You should be good to go. Re-attach the lower panel and you`re back in business.

**NOTE: if this still fails to remedy the F21 or if it returns immediately during the next drain you may require a pump unfortunately...part # 280187 available at "searspartsdirect.com" "repairclinic.com" etc.


**This however can also be caused by the back-flow ball inside the bellows which connects the tub to the pump. There is a large clamp which secures it to the tub, but if you remove it to clean out all the dirt built up inside, make sure you get it good and secure when putting it back.**
b0ac102.jpg I have an HEplus washer and experiencing an error - 02d1e9d.jpg>02d1e9d.jpg

Let me know how it goes and if you require further assistance.

Thanks for choosing FixYa. Please take a moment to rate the solution provided for you here today.

Good luck.


Regards,

Macmarkus :)

Posted on Oct 11, 2010

  • Mark MacDonald
    Mark MacDonald Oct 11, 2010

    Hey Mike, glad it worked out. Please take a moment to rate the solution if you're satisfied.

    Regards,

    Macmarkus :)

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The tech sheet lists all error code definitions, troubleshooting data, diagnostics procedures and wiring diagrams. I mention the tech sheet because you may need it to troubleshoot this error code.

Read through the information provided and if you have questions, please post back and let me know. I hope you find this information helpful.

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http://www.fixya.com/support/r3608588-f21_error_code

Included is a follow-on link that explains how to check the drain pump to clean. You may also have to remove the inlet hose that runs from the bottom of the wash tub to the inlet side of the drain pump. Debris and small articles of clothing such as socks or under garments can become lodged in this area as well causing the drain cycle to fail.

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The tech sheet lists all error code definitions, troubleshooting data, diagnostics procedures and wiring diagrams. I mention the tech sheet because you may need it to troubleshoot this error code.

Read through the information provided and let me know if you have any further questions.

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http://www.fixya.com/support/r3608588-f21_error_code

Included is a follow-on link that explains how to check the drain pump to clean. You may also have to remove the inlet hose that runs from the bottom of the wash tub to the inlet side of the drain pump. Debris and small articles of clothing such as socks or under garments can become lodged in this area as well causing the drain cycle to fail.

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http://www.fixya.com/support/r3574350-replacing_the_drain_pump_in_a_front_load

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Read through the information provided and let me know if you have any further questions.

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http://www.fixya.com/support/r1484065-f21_error_code_whirlpool_duet_kenmore

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