Question about Konica Minolta magicolor 2400 Laser Printer

2 Answers

Paper jams at fusion stage

It looks like the roller is pushing the paper but its not going through because when i pull it out by opening the top its consatina'd?
does this every time.

Posted by on

  • Anonymous Jun 05, 2008

    I have the same problem. keeps saying jam at fusion stage, I open the printer, cannot see anything out of order, no paper inside, parts all clean and look good...



2 Answers

  • Level 2:

    An expert who has achieved level 2 by getting 100 points


    An expert that gotĀ 5 achievements.


    An expert who has answered 200 questions.


    An expert whose answer gotĀ voted for 20 times.

  • Expert
  • 214 Answers


Probably there is some piece of paper stuck in FU, best way to check FU is take it out from printer,
first remove backside and left side cover, in backside there is a 4 small wires with 2 pin connectors you have to unplug connector, in left side there is a bigger withe and black wires, you have to unplug connectors. then open cover and remove *PC drum, also remove transferbelt, first remove 2 screws, 1 screw at each side, then unplug connector upper right and lift and remove transfer belt.

then you cand remove 2 screws at each side of fusing unit, when moving the whole FU to right /maybe left, dont remember/ you can bull out the fusing unit. its a little tricky to take it out.
when you got the FU in your hands, you can inspect it, remove any paper, stuck. AGAIN, BE VERY CEARFUL, DO NOT DAMAGE THE RED ROLLER AND DO NOT USE ANY SHARP THINGS.
when needed you can also remove a few screws at the fusing unit and then you can take the fu a part to see whats wrong.

good luck.

Posted on Jul 01, 2008


I keep getting paper jammed at the fuser every single attemp to print. It's difficult to remove and the paper often tears when trying to pull it out.

This is most annoying since the printer is just outside of warranty and i just bought a new black toner cartridge. They don't make this printer anymore and I'm afraid the cost to repair would most likely exceed $200.

Looks like I have a nice new boat anchor now :(

Posted on Jun 06, 2008


1 Suggested Answer

  • 2 Answers

SOURCE: I have freestanding Series 8 dishwasher. Lately during the filling cycle water hammer is occurring. How can this be resolved

a 6ya Technician can help you resolve that issue over the phone in a minute or two.
Best thing about this new service is that you are never placed on hold and get to talk to real repair professionals here in the US.
click here to Talk to a Technician (only for users in the US for now) and get all the help you need.

Posted on Jan 02, 2017

Add Your Answer

Uploading: 0%


Complete. Click "Add" to insert your video. Add



Related Questions:

1 Answer

Canon photocopier ir3570 paper is jamming in the fuser unit what could be a problem please help ray

Hi! There is a lot of things that can happen near the fusion stage.
1- the paper is curled due to damp and hits the fusion block.
2- the fusing unit is lacking traction due to damaged gears at the rear end
3- the paper hits a broken scraper (in a set of 3,4,5, or 6), being this the most comun cause
4- The pressure betwin the pressure roller and the fuser roller is weak
5- the paper sensor is broken or damaged, being this one a comun cause too
Now, if the paper goes trough, must be the sensor failure
If the paper gets curled or crumpled BEFORE fusion, then a scraper (or more) is broken
I could be here forever giving other tips, but this are the main ones
I hope it was helpful.
Sorry my english...

Apr 09, 2014 | Office Equipment & Supplies

1 Answer

Paper goes part way in then stops. printer continues to run but paper does not go through

Hello,Follow the steps below:
Step one: Remove any loose paperRemove any loose paper from the input tray.
caution.pngCAUTION:Do not remove jammed paper at this stage.Step two: Clear the jam from the back of the printer
  1. Press the Resume button (c01324470.gif ) on the front panel of the product. If the paper jam does not clear, then follow the remaining instructions.
  2. Press the Power button (c01345237.gif ) to turn off the product.
  3. Unplug the power cord from the back of the product.
  4. Remove the rear access door.Press the handle to the right, and then pull out the door.Figure 1: Remove the rear access doorc01427255.gif
  5. Gently pull the paper out of the rollers.
    caution.pngCAUTION:If the paper tears when removing it from the rollers, then check the rollers and wheels for torn pieces of paper that might remain inside the device. If any torn pieces of paper remain inside the device, then more paper jams are likely to occur.
Step three: Clean the rollersWhile the rear door is removed from the product, clean the paper rollers.
  1. Wipe the paper rollers with a lint-free cloth that is lightly moistened with distilled or bottled water.Rotate the rollers with your fingers to clean all the way around.Figure 2: Cleaning the paper rollersc00246512.jpg
  2. Allow the rollers to dry completely.
  3. Replace the rear door.Gently push the door forward until it snaps into place.Figure 3: Replace the rear access doorc01427257.gif
Step four: Open the top cover and clear the jam
  1. Raise the top cover of the product.Figure 4: Raise the top coverc01423757.gif
  2. Gently pull the paper out of the rollers.
  3. Lower the top cover.Figure 5: Lower the top coverc01423751.gif
  4. Plug the power cord back into the product.
  5. Press the Power button (c01345237.gif ) to turn the product on.
Step five: Reload paper and test the printerAfter removing any jammed paper, make sure the product is functioning correctly by reloading paper and testing the product.
  1. Raise the output tray.Figure 6: Raise the output trayc01423754.gif
  2. Slide the input tray paper-width guide to the left and load a stack of plain white paper in the input tray.Figure 7: Adjust paper guide and load paperc01423755.gif
  3. Slide the paper-width guide to the right until it rests, snugly, against the stack of paper.
  4. Lower the output tray and pull out the tray extension.Figure 8: Pull out the tray extensionc01423756.gif
  5. Print a diagnostic page.
    1. Press and hold the Power button (c01345237.gif ).
    2. While holding the Power button (c01345237.gif ), press and hold the Cancel button (c01235250.gif ), and then release both buttons.
    3. The product prints a diagnostic page.
    • If the page prints successfully, the issue is resolved.
    • If the issue is not resolved and another jam occurs, continue to the next step.
Step six: Service the printerIf you have completed all the preceding steps and are still experiencing a problem, service the product.Thank You.

Dec 26, 2012 | HP Office Equipment & Supplies

1 Answer

I have a paper jam on my very old canon fax machine...Canon Super G3. The paper is held up in the rollers and has can I release the rollers so that I can get the torn piece of paper...

To remove the paper jam, follow the procedure---
1. Open the front cover.
2. Remove the cartridge.
3. Open the face up cover and push down the green paper release levers on both sides of the face up paper output.
4. Hold sides of the jammed paper and carefully move it inward then gently pull out.
5. Remove if any paper bits present near the rollers.
6. Don?t pull the paper upwards but straight between the rollers.
Please check page#62 for details in the manual---
Canon Super G3 Fax

Apr 01, 2011 | Canon Office Equipment & Supplies

2 Answers

I removed the paper and it won't reset. I've looked all through it and there is no more paper in the printer. It will not do anything else but say that there's a paper jam.

  1. Turn OFF the Printer, unplug it and turn it backward.
  2. Push the tabs on either side of the access door -NEVER try to Pull Paper out of the front.
  3. Check inside the opening to see if there is a piece of paper jammed in the rollers.
  4. Using a flashlight, gently pull the paper out from the rollers and look for missing pieces.
  5. Replace the access door into the opening. Push gently until you hear it click into place.
  6. Turn it around, turn it On and try again.

Got Kids? Little Ones? Little Visitors, lately? (Sounds Funny but No Joke)

Try, unplugging, turning it upsidedown giving a gentle shake. I've found paper clips, coins, thumb tacks, swiss cheese, pieces of plastic, etc...

Thank You For Choosing FixYa~!

Mar 20, 2011 | HP Officejet Pro 8500 Wireless All-In-One...

2 Answers

Paper is jammed in my HP Photosmart C3180 All-in-One. Can't figure out how to open machine to remove paper.

Follow these steps to clear the jam from the product. Step one: Remove any loose paper Remove any loose sheets of paper from the input tray and the output tray.
CAUTION: Do not remove jammed paper at this stage. Trying to clear jammed paper from the front of the product can damage the print mechanism. Remove any loose paper Do not pull jammed paper c01954290.gif c01961869.gif Step two: Clear the jam from the rear of the All-in-One Follow these steps to clear the paper jam from the rear of the product.
CAUTION: Never pull jammed paper from the front of the product. Pulling paper from inside the front cover can cause mechanical damage to the product. Always access and clear paper jams through the rear access door.
  1. With the product powered on, disconnect the power cord, USB cable, and Ethernet cable from the rear of the product.
  2. Press in the tab on the rear access door to release the door. Pull the door away from the product to remove it. Figure 1: Remove the rear access doorc00703963.gif
  3. To avoid tearing jammed paper, gently grab both edges of the jammed paper, and then pull with even pressure to remove.
  4. Use a flashlight to thoroughly check the rollers and wheels for torn pieces of paper that might remain inside the product.
    CAUTION: Make sure to remove any bits of torn paper from the rollers inside the product. If any torn pieces of paper remain inside the product, more jams are likely to occur. Figure 2: Check the product for bits of torn paperc01979299.gif
  5. While you have the rear access door removed, check the rollers with your fingers. Rollers should roll freely and feel springy. If rollers are missing or do not turn freely, buy a replacement rear access door. Click here to order a replacement part from HP .
  6. Reattach the rear access door. Gently push the door toward the product until it snaps into place.
Step three: Clear the jam from the front of the All-in-One
CAUTION: Carefully remove bits of torn or jammed paper from the front of the product. If you pull too hard on jammed paper, you might damage the print mechanism.
  1. Make sure that you disconnect the power cord from the rear of the product.
  2. Open the cartridge access door. Figure 3: Open the cartridge doorc00372271.gif
  3. Gently pull out any jammed bits or torn pieces of paper from the rollers inside the product.
    CAUTION: If the paper tears when you remove it from the rollers, check the rollers for torn pieces of paper that might remain inside the product. If pieces of paper remain in the product, more paper jams might occur.
  4. Close the cartridge access door.
  5. Reconnect the power cord to the rear of the product.
  6. Press the Power button (c01602202.gif ) to turn on the product.

Mar 13, 2011 | HP Photosmart C5180 All-In-One InkJet...

2 Answers

Paper feed jamming

check the back of printer and see if there is door u can open. Most likely there is a paper jam u cant see.

May 24, 2009 | Canon PIXMA MX310 All-In-One Printer

2 Answers

Grinding Sound - Orange Paper Jam Light

You have a broken gear main motor. I had the same problem, bought $5 part and after the replacement of the gear,it runs like new

Dec 04, 2008 | HP LaserJet 4L Printer

4 Answers

Printer pulling on paper

My husband took the top cover off the printer and took a good look inside with a flashlight. He found a hot pink crayon stuck where the paper feeds through. I guess I should have had a better look initially, since the paper never made it all the way through the printer. Works like a charm now!!

Feb 23, 2007 | Lexmark X6150 All-In-One InkJet Printer

Not finding what you are looking for?
Konica Minolta magicolor 2400 Laser Printer Logo

256 people viewed this question

Ask a Question

Usually answered in minutes!

Top Konica Minolta Office Equipment & Supplies Experts

Norman  J Weimar Jr
Norman J Weimar Jr

Level 3 Expert

6168 Answers

Adorjani Laszlo

Level 3 Expert

1297 Answers


Level 2 Expert

108 Answers

Are you a Konica Minolta Office Equipment and Supply Expert? Answer questions, earn points and help others

Answer questions

Manuals & User Guides