Question about Apple iPod nano

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My Ipod Nano went throught the wash?

Does the replacement plan cover this? It has'nt been 2 years yet
It does not work anymore, the screen has pretty bad water damage
Am I covered?

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Hello AllieBaba,

I am sorry to hear about your Ipod Nano. Unfortunately Best Buy's™ Product Replacement Plan (PRP) does not cover liquid or physical damage. As such, the PRP would not cover the damage sustained by a MP3 player that was run through the wash.
Best Regards,
Ken
"Go Ahead. Use Us."

Posted on Jun 02, 2008

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Posted on Jan 02, 2017

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You'll want to leave it off. This next part sounds weird but it does work sometimes. I learned it while working at RadioShack. Basically, you can just put it in a bag of rice, charging port facing down, and place this bag in the refrigerator for about 4-5 days. The rice absorbs water and it sounds a little crazy but it works about 70% of the time.

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  1. First make sure that your iPod’s hold button isn’t on. This is the little switch at the top left corner of the iPod video that you can move to “lock” the iPod’s buttons. If this is on, you’ll see a little orange area at the top of the iPod nano and a lock icon on the iPod’s screen. If you see either of these, move the switch back and see if this fixes the problem.
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Hey Sarahh_hyser,

While issues such as defective batteries can easily be addressed through a Best Buy Performance Service Plan (PSP) or Product Replacement Plan (PRP), liquid damage and water immersion are unfortunately not covered under either type of plan.

If you'd like more information regarding your coverage, remember that you may always contact us directly at our toll-free hotline for further assistance: (888)-539-6883.

Hope this helps you out.

Sincerely,
Aaron
Go Ahead. Use Us.

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Hey maddie13,

Unfortunately, Best Buy Product Replacement Plans (PRP's) only include coverage for hardware failures and manufacturer defects. If your iPod has been lost or stolen, we would be unable to provide you with a replacement.

If you would like however, your local Best Buy™ store should be able to cancel your current PRP coverage and provide you with a pro-rated refund for its cancellation. To do so, you would simply need to bring a copy of your original store receipt to the service desk to your local store and request to have your PRP cancelled/returned.

Hope this helps you out.

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Hi chelia,

I am sorry to hear about your iPod. Unfortunately, neither the manufacturer's warranty nor 2-year extended replacement plan cover liquid damage.

The unit may still be repairable. You will want to use Apple's Online Service Assistant to find out the repair options available to you and the cost. Depending on the extent of the liquid damage, it may make more sense economically to just replace the product.

Best Regards,
Ken
"Go Ahead. Use Us."

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Go throught this page

http://www.fixya.com/support/r561901-ipod_problems_start_5_solutions

Your ipod might need to be repaired, the apple service assistant is on the bottom.

Might be a loose connection or other failing component I don't think there is no quick fix for this.

If the problem is solved dont forget to rate as fixya otherwise there is no need to rate it. As there is noting else we could do about it.

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