Question about HP Compaq Presario V5000Z Notebook

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Presario v5000 laptop

The keyboard and touchpad don't respond. I f I plug a regular keyboard and mouse into the USB ports, they work.
Any suggestions?
Thank you
Michael

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  • 186 Answers

First of all, check in the Device Manager if you find any yellow ! marks indicating that the drivers are not properly installed or corrupted.
If you find any entries, try reinstalling those drivers by right clicking on the entries with yellow ! mark and selecting Update Drivers.
Additionally, try reinstalling the drivers for the Keyboard and Touchpad from within the Device Manager by following the steps listed below :
Please follow the steps to go to Device Manager :

Right Click on My Computer and select Properties in the list.
Now go to Hardware tab and click on the Device Manager button.
Device Manager window opens in a seperate window.
Now click on the [+] mark next to Keyboards to expand the tree.
In the list that appears, right click on Standard 101/102-Key or Microsoft Natural PS/2 Keyboard and select Uninstall.
Now, restart the computer once the uninstallation is completed so that the default keyboard drivers will be automatically reinstalled.
Now, go back to the Device Manager and click on the [+] mark next to Mice and other pointing devices and if you find any entry with Synaptics Touchpad pointing device, right click on it and select Uninstall and restart the Notebook.
Now, download the Touchpad Drivers from the Notebook for XP from the link below :
ftp://ftp.hp.com/pub/softpaq/sp34001-34500/sp34473.exe

Copy and paste the link in the address bar of a new internet explorer window and press Enter.
Save the file in My Documents or Desktop and double click the file once it is saved.
This will install the Touchpad drivers in the Notebook.
Now, try removing the USB keyboard and mouse to use the Keyboard and Touchpad of the Notebook.
If you are still unable to use the Keyboard and Touchpad of the Notebook, probably, there are internally damaged....need to get them checked by technicians.

Posted on Sep 15, 2008

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