Question about Plantronics CS55 Wireless Headset

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My headset (plantronics CS55) does not ring or sound a tone for incoming calls. so if i am away from my desk i am not aware of calls coming in. any advice? thanks...

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Posted on Jan 02, 2017

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  • 32 Answers

SOURCE: I have plantronic headset model CS55 the green light is blinking

Either the battery is low, or the unit is switched on.  If you're looking at the base unit of the CS55, on the right hand side there is a switch that either points to I or II.  If it's on II, your headset will be activated the second it is removed from the base.  If it's on I, it won't turn on, thus it won't turn the light on.  Check to make sure that dial is on I instead of II, and when you pick it up you shouldn't have that problem anymore.
If it's a problem with low battery you have to make sure that when you place the headset on the charging cradle that it's securely seated in there.  Also make sure that you clean the charging contacts (the brass-coloured contacts on the headset and on the base) about once a month with rubbing alcohol.

Posted on Apr 28, 2009

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SOURCE: phone doesn't ring in earpiece

Only if you have an HL-10 lifter installed... you will then be able to hear three short beeps in your ear to indicate the phone is ringing.

Posted on Apr 28, 2009

HDI Headsets
  • 537 Answers

SOURCE: We are using the Plantronics

Lowering the ring volume on the phone only decreases the sensitivity of the lifter, which generates the signal to the headset. The signal volume between the two is preset and cannot be adjusted.

Good luck from Headsets Direct!

Posted on Aug 29, 2011

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1 Answer

Hi, one of our Call Center workers cannot hear the ringing phone when she has the headset onWhat's your problem?


The ring from the telephone is picked up by the internal microphone on the HL10 Handset Lifter, typically for most phones, the lifter sits directly over the speaker grill on the telephone where the sound comes out. For telephones that curve out on the left side and don't have a straight edge, there is an accessory called a "Ring Detector" which is used. Here's a link:

HL10 Nortel Adapter Kit - 46780-01

If the internal mic on the lifter has gone out, you can plug the ring detector into the handset lifter and just stick the ring detector over the speaker grill to pick up the ring. Plugging this into the lifter will bypass the internal mic, this accessory would have come with your HL10 lifter. You can also check the ring volume on the telephone, and you can also try adjusting the ring tone on the phone (sometimes it will pick up one ring tone better than another). Here is a link below if you need to order a new ring detector:

HL10 Nortel Adapter Kit 63014-01


Good luck from Headsets Direct!

Oct 27, 2011 | Plantronics PL-CS55 Wireless Headset

1 Answer

We are using the Plantronics CS55 wireless headsets. The users are complaining that the '3-beep' incoming call alert tones are too loud. We have tried to adjust this tone level by manipulating...


Lowering the ring volume on the phone only decreases the sensitivity of the lifter, which generates the signal to the headset. The signal volume between the two is preset and cannot be adjusted.

Good luck from Headsets Direct!

Jul 20, 2011 | Plantronics CS55 Wireless Headset

1 Answer

I cannot here the phone ringing from my CS55 headset or another call coming in.


You will need the Plantronics HL10 handset lifter in order to have the CS55 ring, indicating an incoming call. The HL10 also allows you to answer remotely on most phones and hang-up remotely.

Plantronics HL10 Handset Lifter

Good Luck from Headsets Direct!

May 17, 2011 | Plantronics PL-CS55 Wireless Headset

1 Answer

Incoming call alert


You will need the Plantronics HL10 handset lifter in order to have the CS55 ring, indicating an incoming call. The HL10 also allows you to answer remotely on most phones and hang-up remotely.

Plantronics HL10 Handset Lifter

Good Luck from Headsets Direct!

May 17, 2011 | Plantronics CS55 Wireless Headset

1 Answer

My Plantronics Voyager Pro begin emitting a continual ringing when I pair to my Blackberry. I've tried deleting the headset and re-finding it and it still rings when connected. This issue first appeared...


It sounds like a defective headset. Call Plantronics directly at 1-800-544-4660 x 5538 to troubleshoot and if it's defective, they will assist in a replacement.

Good Luck from Headsets Direct!

May 04, 2011 | Plantronics Voyager PRO Bluetooth Headset

1 Answer

I use the handset lifter for the phone I have (Polycom SE-225). When am sitting at my desk neat the phone, I speak anything above a low normal into the bluetooth headset, like when I am laughing or people...


Unfortunately no. The phone ringer has to be a certain volume for the lifter microphone to pick up the ringing vibrations. If you put it to low, you will not be alerted to the incoming calls. When you're at your desk and can see the incoming calls, maybe then you can lower the telephone ringer volume for some relief.

Good luck from Headsets Direct!

Jan 03, 2011 | Plantronics Voyager 500A Deskphone Adapter...

1 Answer

No beeping in ear piece


The microphone in the lifter was not centered over the microphone on my phone, so all I did was centered the lifter over the microphone, and it works.

Mar 18, 2009 | Plantronics PL-CS55 Wireless Headset

2 Answers

All of a sudden my CS 55 with plantronics stopped working. It shows that its on but the headpiece isnt charing and also doesnt work. Any ideas why?


If the Plantronics CS55 wireless headset shows that it is on, you have to make sure of the following things.

a. the green LED on the base turns on when you turn the call switch on from the headset.
b. the small green LED on the side of the headset is blinking.
c. the telephone headset is lifted from the cradle.
d. if the headset is not charging and the Amber light on the base does not blink when you place wireless headset on it; trying placing the headset more firmly.
e. If the headset is not charging and the Amber light on the base does not blink even after placing the wireless headset firmly on the charging cradle, you may need to change the battery.

Alternately you can try resetting the Plantronics CS55 wireless headset.

Reset Plantronics CS50, CS60 or CS55 Wireless Headset

If you have problems with the sound or connection of your Plantronics CS50, CS60 or CS55 wireless phone headset, you may want to try to hard reset it using the following steps:

Note: Ensure the IntelliStand switch (on the right side of the charging base) is in the - position and NOT the = position.

1. Press both the call control button and the listening volume/mute button for 5 seconds. When the indicator light blinks release both buttons.

2. Press the call control button again. The talk indicator light will again blink to indicate the headset is back to normal.

3. Disconnect the AC charger from the AC charging jack for 5 seconds.

4. Reconnect the AC charger.

Now give the Plantronics headset a try.

Jan 10, 2009 | Plantronics CS55/HL10 Wireless Office...

1 Answer

Plantronics cs55 problem


Turn on the wireless headset as soon as the HL10 lifter picks up the headset. Remember to press the call answer switch. A steady green light should come on the base and the wireless headset should have a small green blinking light on, on its side.

* Make sure your hand receiver is off the hook when using the headset. Also check that you hear a dial tone on the handset/hand receiver before turning on the headset.

Aug 04, 2008 | Plantronics PL-CS55 Wireless Headset

1 Answer

Phone doesn't ring in earpiece


Only if you have an HL-10 lifter installed... you will then be able to hear three short beeps in your ear to indicate the phone is ringing.

Jul 31, 2008 | Plantronics CS55 Wireless Headset

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