Question about Kenmore 3.2 cu. ft. Plus Top Load Washer

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Top half of agutaor does not rotate - Kenmore 3.2 cu. ft. Plus Top Load Washer

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This is usually the agitator dogs have worn out or broke. These are very inexpensive and easy to replace. Here is a video this will walk you thru checking and replacing the agitator dogs . You can also enter your model # for diagrams and illustrations of your specific model. Not all models are available. All parts come with installation instructions.

Posted on Oct 11, 2010

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The agitator tries to rotate, but instead jerks, but doesn't rotate in normal motion. It also makes a ratcheting snapping sound.


Does the lower half of the agitator still operate normally? (Back and forth) Can you spin the top half (spiraled part) of the agitator in both directions with out the lower half moving? If so then you have a worn set of agitator "dogs" they are little plastic ears located in the upper half of the agitator and catch the notched inner section of the agitator to make the top action work like a corkscrew, slipping one way and driving the other as the lower half goes back and forth.
To get at these parts you will need to remove the agitator, Remove fabric softener dispenser or cap on top, and look down inside tho opening.
You will need to remove the plastic cover inside that has two ears sticking up, pull on one side or the other and it should pop out, there will be a rubber seal around it so it will be a little difficult to remove.
Now you will have access to the bolt that holds the entire agitator in the machine. The agitator dogs are located right on the outer edge of the center cup that the bolt goes through. To access them you will want to seperate the two halves of the agitator and flip the top half upside down while holding your hand inside it to catch the cup with the dogs in it. Part number 80040, for the dogs.
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If its only the top half of the agitator that is not moving it's probably the dog ears that are bad. They are located in the top half of agitator there are four of them and the set should be no more than $10 and any appliance service company would have them in stock.

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