Question about Brother MFC 490cw Color Inkjet Multi-Function Printer

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I have a brother MFC - 490CW... There is a printing error that reads Unable to print 70

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There are several issues that can cause an Unable to Print message. Try the following in succession until the printer works.
1) Get a lint free cloth and clean the encoder strip. Lift the scanner unit until it locks open and slide the print head to the right if it isn't there. The encoder strip is in front of the white vinyl band. There is a warning to not touch the encoder strip - this applies to touching it with your hands. Grab the encoder strip (both sides) with the cloth. Wipe vigorously from one end to the other and return at least three times (left to right then right to left each time).
2) Check for any foreign objects (paper or anything else) in the print head path. Use a flashlight to check the corners of the unit. Check under the print head (including that right hand side where it rests during the cleaning of the encoder strip). Move it to the left to check if you moved it to the right.
3) Open the back Jam Clear Cover and check for any jammed paper. Remove anything you find that doesn't belong. Close the Jam Clear Cover.
4) Now close the scanner unit. (If you do this before opening and closing the Jam Clear Cover, the error will not reset at all.) If the error is not cleared, clean the encoder strip again.
5) If the error continues to persist, cycle the power by unplugging the printer for at least two seconds. Then plug it back in.
6) When the error message is gone, run a test by printing the Help List. Press Menu and select Print Reports > Help List and then press Black Start.
7) If the report prints, you have fixed the printer. If it doesn't print and you have cycled the power, the unit needs service. If it is under warranty contact Brother. Before having the unit serviced transfer any faxes in memory to another fax machine if you can. To do this you need to have set a Station ID for this printer (before the error message). If you do have this set, press Menu and go to Service > Data Transfer > Fax Transfer. If you are prompted to enter a fax number, you have faxes in memory. Enter the fax number of the unit that can store the faxes and press Black Start. (If No Data appears, there are no stored faxes. Press Black Start to exit the menu.)

I hope this helps.

Cindy Wells

Posted on Oct 11, 2010

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1 Answer

I am getting an error message of unable to print 70


There is a clear encoder strip running through the carrier from the left side to the right. CAREFULLY wipe it with a water dampened cloth. Gently, you don't want to knock it off. If that doesn't help you'll need to have it serviced.

Dec 01, 2010 | Brother MFC 490cw Color Inkjet...

1 Answer

I am getting an error message of unable to print 70 what does this mean and how can i solve this issue


There is a clear encoder strip running through the carrier from the left side to the right. CAREFULLY wipe it with a water dampened cloth. Gently, you don't want to knock it off. If that doesn't help you'll need to have it serviced.

Dec 01, 2010 | Brother MFC 490cw Color Inkjet...

1 Answer

What cause a error report Unable to print 70? and how do I solve problem. Many thanks Susan


These mean the machine does not work due to a paper jam or some sensor problem. try to clear the paper jam. If the problem still continues after clearing the paper jam, try to clean the encoder strip (clear strip of plastic) located behind the head.

Nov 10, 2010 | Brother MFC 490cw Color Inkjet...

1 Answer

Unable to print 70 why do i get this message


Hi,

Error 70 on Brother printers usually means the encoder strip behind the carriage assembly is out of position or very dirty. You should remove the top cover to correct the error and/or you might also find a scrap of paper either on the extreme right or left stopping the carriage from moving properly.



Hope this resolves your issue. Thanks.

Oct 26, 2010 | Brother MFC 490cw Color Inkjet...

1 Answer

My brother printer is MFC-490CW and it just says "unable to print 36" what could this be?


Brother Error CodesRAM clear (most models)
Quickly press function * 2 8 6 4
Display should read maintenance
Press 0 1 for a full ram clear, or 9 1 to retain user data
Display should read reinit for a few moments then redisplay maintenance
Press 9 9 to exit the maintenance mode

Mar 08, 2010 | Brother MultiFunction Center MFC-440CN...

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