a 6ya Technician can help you resolve that issue over the phone in a minute or two.
Best thing about this new service is that you are never placed on hold and get to talk to real repair professionals here in the US. click here to Talk to a Technician (only for users in the US for now) and get all the help you need. Goodluck!
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Two possibilities - Antenna (in power cable) or electronics related to antenna. First, do a hard reset. Place the pen top into the RESET hole for 3 seconds...
Next, when the unit is powered, page over to the screen showing satellite signal strength....
If NONE appear within 1 minute (and you are outside and NOT under trees), you have an antenna or antenna interface issue.
Garmin WILL repair the unit for 3 to 4 times its value... A 265WT GPS is cheaper, faster and more accurate. The IQUE is no longer worth repairing....
I only needed a simple answer to the question of whether the iQue M5 would take a Thailand Map. Actually, I waited for twenty minutes on the special Garmin line for this discontinued product and gave up, deciding that it probably wouldn't work.
Somewhere I read that if you do a soft reboot to the iQue M5 it will connect to the City Navigator. I did this and it seemed to work, although between downloading and uploading I had to do it again. The process of loading map set (entire US) took an extremely long time (about 3 hours). Also, if you try to receive maps, waypoints and tracks from device all at once, it chokes.
First of all check out this manauls perehps you can Find a soultion there
2nd, if you can post a Photo of the monitor and the lines that you speak about perehps somone will understand it better
3rd, Can't you see anything in the monitor?