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Two possibilities - Antenna (in power cable) or electronics related to antenna. First, do a hard reset. Place the pen top into the RESET hole for 3 seconds...
Next, when the unit is powered, page over to the screen showing satellite signal strength....
If NONE appear within 1 minute (and you are outside and NOT under trees), you have an antenna or antenna interface issue.
Garmin WILL repair the unit for 3 to 4 times its value... A 265WT GPS is cheaper, faster and more accurate. The IQUE is no longer worth repairing....
I only needed a simple answer to the question of whether the iQue M5 would take a Thailand Map. Actually, I waited for twenty minutes on the special Garmin line for this discontinued product and gave up, deciding that it probably wouldn't work.
Somewhere I read that if you do a soft reboot to the iQue M5 it will connect to the City Navigator. I did this and it seemed to work, although between downloading and uploading I had to do it again. The process of loading map set (entire US) took an extremely long time (about 3 hours). Also, if you try to receive maps, waypoints and tracks from device all at once, it chokes.
First of all check out this manauls perehps you can Find a soultion there
2nd, if you can post a Photo of the monitor and the lines that you speak about perehps somone will understand it better
3rd, Can't you see anything in the monitor?