Question about HP OfficeJet 7310 All-In-One InkJet Printer

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Every time I send a document to print, I get the message, "Paper Mismatch. Paper detected does not match paper size of type selected. Change paper and press OK on the hp officejet to continue job." Then, the print is crooked on the page as if one side is pulling faster than the other. Thanks.

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Hello, the problem is there are 2 sensors that could be causeing this problem there is an optic sensor on the carraige unit, on the right hand side. with power on, open cover as if you are going to replace ink, pull power cord out of printer, move carraige over to left, with a moist paper towel, i would clean the optic sensor, only the lower portion of this area, the area that glides over the paper, make sure you do not pull on the white or by now blackish color on the electronics, this can get damaged easily. go ahead and close cover and power up, and try again, now the other sensor you have to look at is the one that you will be able to see from the back area of the machine, when you remove the duplexor, if one is added to machine, or back cover. it is located on the left hand side in the upper area, it hangs down, use compressed air in this area, make sure that this flag moves freely. if you checked everything, then the machine will need carraige unit, replace it with the exact same machines carraige. since there are about 4 types of these carraiges out there.

Posted on Oct 11, 2010

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When you print the document then select the size of the paper you want that to be print in. It will ask you when you print the document. It might be the case the default A4 size is set to other.
Try it might it can help you out.If not leave a comment will provide another solution.

Posted on Oct 11, 2010

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1 Answer

How do i print on cardboard (heavy paper card)


The mx2300n only supports up to 209gsm heavy card. You must make sure that your heavy card is not over this rating.
Set the bypass tray as 'Heavy' by clicking on the trays on the main copy mode screen, select type & size for bypass. Select heavy, and Auto AB as this will allow the tray guides to detect the size of your paper. Load the tray with up to 20 sheets of Heavy paper.
Open your document, select Print, then properties. Under the 'paper' tab, select paper source as bypass tray, and paper type as heavy (if you miss one of these steps, the ,machine will ask to load paper due to size or type mismatch).
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I am trying to print invitations size 5.5 by 8.5 on my HP Puotosmart C5580 printer and I am having a problem. It keeps telling me that I have the incorrect paper. Would you please advise? Thanks


Go to HP Solution Center
Click Printer Settings
Click Printer Preferrences
Go to Paper Size
Look for the size of your media or
choosee Custom
Then type the width and length of the paper
then save it

change paper type to plain paper

then got to Printers under control panel of your PC
right cick on the printer icon then choose printer properties
click printer preferences
got to features tab
Go to Paper Size
Look for the size of your media or
choosee Custom
Then type the width and length of the paper
then save it


then try printing again

you can also refer to the link below for additional info

'Paper Mismatch,' or 'Paper Size Mismatch' Error Message Displays When Printing in Microsoft Word

http://h10025.www1.hp.com/ewfrf/wc/document?docname=c01824353&cc=us&lc=en&dlc=en&product=3575276&tmp_track_link=ot_search

'Paper size mismatch' Message Displays on the HP Photosmart Printer

http://h10025.www1.hp.com/ewfrf/wc/document?docname=c01631553&cc=us&lc=en&dlc=en&product=3575276&tmp_track_link=ot_search

Hope I help you a bit.

You can also send me questions on my

personal email - christian4122@yahoo


Your's Truly,

Christian from HP

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1 Answer

Hp j6480 printer wont print keeps sending a paper mismatch message


Paper mismatch errors occur because the product scans the width of the envelope before printing. If the paper size setting in the printer driver does not match the paper actually loaded in the product, the product reports a 'Paper Mismatch' error. The message saves paper and ink by preventing print jobs from accidentally printing on the wrong paper. For example, the print job might be for a 101.6 x 152.4 mm (4 x 6 inch) photo, but there is letter-size paper loaded in the product. The error message displays to make sure that ink is not wasted on the wrong paper type. try this out , disable the automatic paper type sensor.
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    2. In Word 2007, click the Office button (c01850900.gif ), and then click Print .
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1 Answer

Out of paper error


The paper settings in the print driver must match what is loaded in the product. NOTE: These changes do not change the default print settings. The print settings return to default the next time the program opens.
  1. Open the document that you were trying to print when the issue occurred.
  2. Click File , and then click Print . The Print dialog box opens.
  3. Click the button that opens the Properties dialog box. Depending on the software program, the button might be Properties , Options , Printer Setup , Printer , or Preferences .
  4. Click the tab that provides paper type and size settings. The tab might be Features or Paper/Quality .
  5. From the Size is drop-down menu, select the paper size that matches the paper in the tray.
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I REPLACED MY INK CARTRIDGES. I WAS PROMPTED TO


Ignore the error and continue printing. The print job might still be acceptable even if the paper size and paper type settings are not an exact match.
  1. Press Enter on the control panel to clear the error message.
  2. Try the print job again.
  • If these steps resolved the issue , you do not need to continue troubleshooting.
  • If the issue persists , continue to the next solution.
    Use the HP product software, also known as the printer driver, to change the print settings for your paper size and type depending on your version of Microsoft Word.
    1. In Microsoft Word, click File , and then click Print .
    2. Make sure that your HP product is in the Name drop-down list box, and then clickProperties .
    3. Click the Features tab, or the Paper/Quality tab.
    4. Select a paper size from the Size drop-down list.If the required paper size is not in the drop-down list, follow these steps to create a custom paper size.
      1. Select Custom from the drop-down list.
      2. In the Custom Paper Size dialog box, type a name for the new custom size.
      3. In the Width and Height boxes, type the dimensions.
      4. Select the unit of measurement, and then click Save .
      5. Click OK to close the Custom Paper Size dialog box, and then click OKagain to close the Properties dialog box. NOTE: You must exit the Properties dialog box to apply your changes.
      6. Open the Properties dialog box again, and then select the new custom size from the Size drop-down list.
    5. Select the paper type.
      1. In the Paper Type or Type is drop-down list, click More .
      2. Click the desired paper type, and then click OK .
    6. Select the paper source from the Paper Source drop-down list.
    7. Change any other settings, and then click OK to close the Properties dialog box.
    8. Try the print job again.
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1 Answer

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Hi,
Paper mismatch errors occur because the printer scans the width of the envelope before printing. If the paper size setting in the printer driver does not match the paper actually loaded in the printer, the printer reports a 'Paper size error'.
Try to adjust the printer and envolopee settings..
Regards,
polysandy

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4 Answers

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Press the right arrow button (>) until the System Configuration menu appears then press OK.

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gud luck

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