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How do I seperate motor from Trnsmission (or is it pump) to remove drive coupler. Have already removed one retaining clip and there looks like another one that is difficult to get to

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For instructions on how to access and/or replace a motor coupling on a Kenmore, click on the following link:

http://www.fixya.com/support/r385250-replacing_motor_coupling_kenmore_top

Please let me know if you need further assistance. Go to my profile and use the "Ask Me" feature for a quicker response. I hope this helps you.

Posted on May 31, 2008

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Water drains, but drum does not spin. What is the process for removing the washer bottom and replacing the motor coupler?


there isnt a motor coupler the drum spins on a belt connected to the motor the pump has its own motor seperate from the drive motor

Mar 31, 2015 | Washing Machines

1 Answer

Model # 110 20702 990 S/N CK 2841239 Type 111 Machine fills and drains,but will not spin.Is this washer a direct drive? Noise when trying to spin,sounds like gears are sliding by each other. Thank...


This is a direct drive washing machine and if it fills and drains but doesn't agitate and spin, the problem is a broken motor coupler as indicated by the gear-like sound sliding by each other which means the motor is running. The machine drains because the drain pump is directly coupled with the rear spline of the motor. Replacing the motor coupler should solve the problem.

Disconnect power then release the console from the top of the cabinet. Pull or pry off the end caps then remove the screw that secures the console to the cabinet top. Once the screws are removed, pull forward and up on the console and lay it back on the hinges.

9dec9ac.jpg


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Disconnect the lid switch harness connector by pressing on the tab located in the middle and pulling it up.
9698f29.jpg

The cabinet is attached to the rear of the washer by two brass-colored retaining clips. Insert a flat blade screwdriver into the turned-up edge of the clip, located on both sides, and then pry back to release the clip from the slot in the cabinet.
4e2277c.jpg

Open and hold the lid while grabbing the cabinet front opening then tilt the top of the cabinet toward you by pulling the cabinet away from the base. This releases the front and back slots of the cabinet from the tabs in the front and back of the base.
8557e5b.jpg

With the cabinet removed, pry the clips securing the pump to the motor off and remove the pump.
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Disconnect the motor harness then remove the screw securing the bottom clip holding the motor and remove the clip. Hold the motor from the bottom while loosening the screw securing the top clip holding the motor. Remove the clip then pull the motor out of the washer.
f70a498.jpg

Remove the broken coupler parts from the transmission and the motor shaft then tap the new coupler parts in place or until the splines are even with the edge of the coupler.
029e147.jpg

Remove the motor mounting plate to remove the coupler part in the transmission side more easily.
2870fd6.jpg

Once the coupler parts are properly installed, put the rubber grommet into the coupler in the motor then line up the remaining slots on the grommet with the coupler prongs in the transmission and put them together.

Secure the motor with the clips and the clips with the screws then reconnect the motor wiring harness to the motor terminals and reinstall the pump in reverse order of the removal steps.

Bring the cabinet to the front of the washer then slide the front bottom rail of the cabinet under the rail at the base of the machine then lay down the cabinet into position. Make sure the slots in the cabinet sit into the tabs at the base of machine.

Reconnect the lid switch harness then push the retaining clips back down into position to secure the cabinet to the rear of the machine. Reinstall and secure the console to complete the repair.

Jan 08, 2011 | Kenmore Washing Machines

1 Answer

Washer will not spin or agitate. found a round rubber piece on floor under washer with six plastic teeth like parts that appear to be broken off.


The motor coupler is broken and the black round rubber piece you found under the washer is the rubber grommet that connects the coupler parts. The six plastic teeth are the coupler prongs, 3 for each coupler part. Replace the motor coupler.

Disconnect power and release the console from the top of the cabinet depending on the model of your machine then pull forward and up on the console and lay it back on the hinges.
5b58821.jpg

9dec9ac.jpg

5b4b40f.jpg

e5a5ab8.jpg

Disconnect the lid switch harness connector by pressing on the tab located in the middle and pulling it up.
9698f29.jpg

The cabinet is attached to the rear of the washer by two brass-colored retaining clips. Insert a flat blade screwdriver into the turned-up edge of the clip, located on both sides, and then pry back to release the clip from the slot in the cabinet.
4e2277c.jpg

Open and hold the lid while grabbing the cabinet front opening then tilt the top of the cabinet toward you by pulling the cabinet away from the base. This releases the front and back slots of the cabinet from the tabs in the front and back of the base. Using the side of your leg and/or body as a support for the front of the cabinet, carefully lift up and set the cabinet aside.
8df0387.jpg

With the cabinet removed, pry the clips securing the pump to the motor off and remove the pump.
362516f.jpg

8f6d9e3.jpg

Disconnect the motor harness then remove the screw securing the bottom clip holding the motor and remove the clip. Hold the motor from the bottom while loosening the screw securing the top clip holding the motor. Remove the clip then pull the motor out of the washer.
f70a498.jpg

Remove the broken coupler parts from the transmission and the motor shaft then tap the new coupler parts in place or until the splines are even with the edge of the coupler.
029e147.jpg

Remove the motor mounting plate to remove the coupler part in the transmission side more easily.
2870fd6.jpg

Once the coupler parts are properly installed, put the rubber grommet into the coupler in the motor then line up the remaining slots on the grommet with the coupler prongs in the transmission and put them together.

Secure the motor with the clips and the clips with the screws then reconnect the motor wiring harness to the motor terminals and reinstall the pump in reverse order of the removal steps.

Bring the cabinet to the front of the washer then slide the front bottom rail of the cabinet under the rail at the base of the machine then lay down the cabinet into position. Make sure the slots in the cabinet sit into the tabs at the base of machine.

Reconnect the lid switch harness then push the retaining clips back down into position to secure the cabinet to the rear of the machine. Reinstall and secure the console to complete the repair.

Oct 12, 2010 | Washing Machines

1 Answer

Washer fills w water but never agitates but makes the sound of it doing so if knob it turnede it will drain


This is a clear evidence of a broken motor coupler. It is the one that connects the drive motor shaft and transfer its mechanical energy to the transmission assembly . The mechanical energy is not transferred to the transmission and therefore result in the agitator not to agitate and the drum not to spin. The sound of doing it means the motor is running. The drain pump works because it is directly coupled to the rear spline of the motor making the pump turn whenever the motor runs. During the agitation cycle, the motor runs in such a way that the pump works in forcing the water in while in the drain/spin cycle, the motor runs in the opposite direction and the pump forces the water out to the drain hose. Replace the motor coupler to address the problem. Disconnect power before attempting any repair work.

Release the console from the top of the cabinet depending on the model of your machine then pull forward and up on the console and lay it back on the hinges.
5b58821.jpg

9dec9ac.jpg

5b4b40f.jpg

e5a5ab8.jpg

Disconnect the lid switch harness connector by pressing on the tab located in the middle and pulling it up.
9698f29.jpg

The cabinet is attached to the rear of the washer by two brass-colored retaining clips. Insert a flat blade screwdriver into the turned-up edge of the clip, located on both sides, and then pry back to release the clip from the slot in the cabinet.
4e2277c.jpg

Open and hold the lid while grabbing the cabinet front opening then tilt the top of the cabinet toward you by pulling the cabinet away from the base. This releases the front and back slots of the cabinet from the tabs in the front and back of the base. Using the side of your leg and/or body as a support for the front of the cabinet, carefully lift up and set the cabinet aside.
fe9e088.jpg

With the cabinet removed, pry the clips securing the pump to the motor off and remove the pump.
362516f.jpg

8f6d9e3.jpg

Disconnect the motor harness then remove the screw securing the bottom clip holding the motor and remove the clip. Hold the motor from the bottom while loosening the screw securing the top clip holding the motor. Remove the clip then pull the motor out of the washer.
f70a498.jpg

Remove the broken coupler parts from the transmission and the motor shaft then tap the new coupler parts in place or until the splines are even with the edge of the coupler.
029e147.jpg

Remove the motor mounting plate to remove the coupler part in the transmission side more easily.
2870fd6.jpg

Once the coupler parts are properly installed, put the rubber grommet into the coupler in the motor then line up the remaining slots on the grommet with the coupler prongs in the transmission and put them together.

Secure the motor with the clips and the clips with the screws then reconnect the motor wiring harness to the motor terminals and reinstall the pump in reverse order of the removal steps.

Bring the cabinet to the front of the washer then slide the front bottom rail of the cabinet under the rail at the base of the machine then lay down the cabinet into position. Make sure the slots in the cabinet sit into the tabs at the base of machine.

Reconnect the lid switch harness then push the retaining clips back down into position to secure the cabinet to the rear of the machine. Reinstall and secure the console to complete the repair.

Sep 10, 2010 | Kenmore 98702 Stacked Washer/Dryer

1 Answer

Kenmore washer it will fill agaite, drain the water out but will not spin


This is a clear evidence of a broken motor coupler. It is the one that connects the drive motor shaft to the transmission assembly and transfer the mechanical energy of the motor. The mechanical energy is not transferred to the transmission and therefore result in the agitator not to agitate and the drum not to spin. The drain pump works because it is directly coupled to the rear spline of the motor. Replace the motor coupler to address the problem.

Release the console from the top of the cabinet depending on the model of your machine then pull forward and up on the console and lay it back on the hinges.
5b58821.jpg

9dec9ac.jpg

5b4b40f.jpg

e5a5ab8.jpg

Disconnect the lid switch harness connector by pressing on the tab located in the middle and pulling it up.
9698f29.jpg

The cabinet is attached to the rear of the washer by two brass-colored retaining clips. Insert a flat blade screwdriver into the turned-up edge of the clip, located on both sides, and then pry back to release the clip from the slot in the cabinet.
4e2277c.jpg

Open and hold the lid while grabbing the cabinet front opening then tilt the top of the cabinet toward you by pulling the cabinet away from the base. This releases the front and back slots of the cabinet from the tabs in the front and back of the base. Using the side of your leg and/or body as a support for the front of the cabinet, carefully lift up and set the cabinet aside.
8df0387.jpg

With the cabinet removed, pry the clips securing the pump to the motor off and remove the pump.
362516f.jpg

8f6d9e3.jpg

Disconnect the motor harness then remove the screw securing the bottom clip holding the motor and remove the clip. Hold the motor from the bottom while loosening the screw securing the top clip holding the motor. Remove the clip then pull the motor out of the washer.
f70a498.jpg

Remove the broken coupler parts from the transmission and the motor shaft then tap the new coupler parts in place or until the splines are even with the edge of the coupler.
029e147.jpg

Remove the motor mounting plate to remove the coupler part in the transmission side more easily.
2870fd6.jpg

Once the coupler parts are properly installed, put the rubber grommet into the coupler in the motor then line up the remaining slots on the grommet with the coupler prongs in the transmission and put them together.

Secure the motor with the clips and the clips with the screws then reconnect the motor wiring harness to the motor terminals and reinstall the pump in reverse order of the removal steps.

Bring the cabinet to the front of the washer then slide the front bottom rail of the cabinet under the rail at the base of the machine then lay down the cabinet into position. Make sure the slots in the cabinet sit into the tabs at the base of machine.

Reconnect the lid switch harness then push the retaining clips back down into position to secure the cabinet to the rear of the machine. Reinstall and secure the console to complete the repair.

Aug 21, 2010 | Kenmore 24032\24036 Top Load Washer

1 Answer

Kitchen Aid Washer- fills ok (water level-ok), but will not agitate or spin, drains ok, and control timer advances ok. Please help? Where do I begin troubleshooting?


This is a clear evidence of a broken motor coupler. The mechanical output of the motor is not transferred to the transmission and therefore result in the agitator not to agitate and the drum not to spin. It drains because the drain pump is directly coupled to the rear spline of the motor. Replace the motor coupler to address the problem.

Release the console from the top of the cabinet depending on the model of your machine then pull forward and up on the console and lay it back on the hinges.
5b58821.jpg

9dec9ac.jpg

5b4b40f.jpg

e5a5ab8.jpg

Disconnect the lid switch harness connector by pressing on the tab, located in the middle, and pulling it up.
9698f29.jpg

The cabinet is attached to the rear of the washer by two brass-colored retaining clips. Insert a flat blade screwdriver into the turned-up edge of the clip, located on both sides, and then pry back to release the clip from the slot in the cabinet.
4e2277c.jpg

Open and hold the lid while grabbing the cabinet front opening then tilt the top of the cabinet toward you by pulling the cabinet away from the base. This releases the front and back slots of the cabinet from the tabs in the front and back of the base. Using the side of your leg and/or body as a support for the front of the cabinet, carefully lift up and set the cabinet aside.
8df0387.jpg

With the cabinet removed, pry the clips securing the pump to the motor off and remove the pump.
362516f.jpg

8f6d9e3.jpg

Disconnect the motor harness then remove the screw securing the bottom clip holding the motor and remove the clip. Hold the motor from the bottom while loosening the screw securing the top clip holding the motor. Remove the clip then pull the motor out of the washer.
f70a498.jpg

Remove the broken coupler parts from the transmission and the motor shaft then tap the new coupler parts in place or until the splines are even with the edge of the coupler.
029e147.jpg

Remove the motor mounting plate to remove the coupler part in the transmission side more easily.
2870fd6.jpg

Once the coupler parts are properly installed, put the rubber grommet into the coupler in the motor then line up the remaining slots on the grommet with the coupler prongs in the transmission and put them together.

Secure the motor with the clips and the clips with the screws then reconnect the motor wiring harness to the motor terminals and reinstall the pump.

Bring the cabinet to the front of the washer then slide the front bottom rail of the cabinet under the rail at the base of the machine then lay down the cabinet into position. Make sure the slots in the cabinet sit into the tabs at the base of machine.

Reconnect the lid switch harness then push the retaining clips back down into position to secure the cabinet to the rear of the machine. Reinstall and secure the console to complete the repair.


Aug 11, 2010 | Washing Machines

1 Answer

Ultimatecare II WILL FILL WITH WATER BUT WILL NOT AGITATE OR SPIN


Broken motor coupler (part #285753A) is the most common problem of a direct-drive washer not agitating or spinning. Water should drain during the spin cycle if the motor coupler is good even the tub doesn't spin. You can actually hear the motor hum if it is running.

Disconnect the washer from the power outlet before servicing. Remove the two screws at the back corners of the console. Slightly pull the console towards the front of the machine then lift and flip it backwards. Disconnect the lid switch wiring harness connector from the body of the machine.

Remove the two retaining clips that hold the cabinet to the back of the machine using a flat-bladed screwdriver. Insert the blade of the screwdriver into the lip of the clip on the cabinet side and pry back to release the clip. Do the same to the other clip.

Lift the lid and grab the front rim of the cabinet. Rock the cabinet towards you and pull it all the way away from the machine.

Pry off the two clips securing the pump to the motor. To remove the clips from the slots on the motor, turn it 90 degrees and pull it out. Remove the pump from the motor.

Remove the wiring harness connector from the terminals of the motor by prying the connector clip and pulling it off.

Remove the 1/4" nuts from the clips holding the motor in place. Pry first the lower clip away from the motor. With the lower clip removed, hold the bottom of the motor while prying the upper clip away. Remove the clips and pull the motor out.

Remove the broken motor coupler from the motor and the transmission. A claw hammer will be useful in removing the coupler from the motor. The coupler in the transmission can be removed by prying it out of the spline.

Put the new coupler into the motor and lining it up with the spline. Tap the coupler into position using a spark plug socket, or equivalent, and a hammer until the spline is even with the coupler. Do the same for the coupler in the transmission.

Put the rubber grommet into the coupler on the motor. Align the holes on the rubber grommet with the motor coupler in the transmission.

Slide the motor into the transmission and clip it in place. Screw back the clips into the motor and plug in the wiring harness connector into the motor terminals. Reinstall the pump into the motor and clip it into position.

Bring the cabinet into position and reinstall it. Line up the front bottom rail of the cabinet under the rail on the front bottom edge of the machine. Drop back the cabinet into position.

Line up the back panel with the cabinet and reinstall the retaining clips. Slip the clips into the slots on the back panel then push it down into the slots on the cabinet.

Reconnect the lid switch wiring harness connector, put the console back in place, and reinstall the console screw.

Feb 21, 2010 | Whirlpool Ultimate Care II LSQ9549L Top...

1 Answer

Will not agitate , or spin


The agitator is fastened to the agitator shaft and its movement is driven either by splines or a simple clutch assembly. The splines are usually plastic or rubber nubs on a cylinder that fits over the agitator shaft. If the nubs wear down, the shaft will not turn properly or it will turn weakly. If the agitator is moving in only one direction, the likely cause is the clutch assembly. The clutch has dogs that depress and pop up with each turn. If those dogs are worn, they will not engage properly and the agitator will turn only in one direction. Another issue that might cause this disruption is the Motor coupler.

Washers with a direct drive motor have a motor coupler instead of a belt. The motor coupler consists of three plastic disks (or tri-stars) with interlocking tabs. Those tabs can wear and break which results in slippage. The slippage causes little or no power to be transferred to the transmission. A worn motor coupling can result in weak or no movement of the agitator and spin basket. Inspecting the motor couplers requires removing the motor, which is fairly easy to do.

Remove the cabinet. Locate the motor. The pump is mounted to one side of the motor. You do not have to remove the hoses from the pump unless they prevent you from moving the pump out of your way. If you must remove the hoses, label where they connect first. To disconnect the hoses, pinch the wire clamps with pliers (or loosen the screw) and slide the clamp farther up the hose. Slide the hose off of the pump port.

There are two clips that secure the pump housing to the motor. Use a screwdriver to pry up the clips and remove the cover. Next, slide off the pump to reveal the motor. Disconnect the wiring harness from the motor, do not pull on the wires themselves. The motor typically is secured with retaining clips and bolts. Remove the bolts and use a screwdriver to pry up the clips (if present). Remove the motor.

Mounted on the shaft of the back of the motor you will find the motor coupler. Separate the three disks and inspect them for damage. If you find cracks or excessive wear, replace the coupler.

**(((If the motor couple is in good condition, replace the agitator components and clutch assembly as well.)))

Sep 15, 2009 | Maytag Washing Machines

1 Answer

Wont agitate


The agitator is fastened to the agitator shaft and its movement is driven either by splines or a simple clutch assembly. The splines are usually plastic or rubber nubs on a cylinder that fits over the agitator shaft. If the nubs wear down, the shaft will not turn properly or it will turn weakly. If the agitator is moving in only one direction, the likely cause is the clutch assembly. The clutch has dogs that depress and pop up with each turn. If those dogs are worn, they will not engage properly and the agitator will turn only in one direction. Another issue that might cause this disruption is the Motor coupler.

Washers with a direct drive motor have a motor coupler instead of a belt. The motor coupler consists of three plastic disks (or tri-stars) with interlocking tabs. Those tabs can wear and break which results in slippage. The slippage causes little or no power to be transferred to the transmission. A worn motor coupling can result in weak or no movement of the agitator and spin basket. Inspecting the motor couplers requires removing the motor, which is fairly easy to do.

Remove the cabinet. Locate the motor. The pump is mounted to one side of the motor. You do not have to remove the hoses from the pump unless they prevent you from moving the pump out of your way. If you must remove the hoses, label where they connect first. To disconnect the hoses, pinch the wire clamps with pliers (or loosen the screw) and slide the clamp farther up the hose. Slide the hose off of the pump port.

There are two clips that secure the pump housing to the motor. Use a screwdriver to pry up the clips and remove the cover. Next, slide off the pump to reveal the motor. Disconnect the wiring harness from the motor, do not pull on the wires themselves. The motor typically is secured with retaining clips and bolts. Remove the bolts and use a screwdriver to pry up the clips (if present). Remove the motor.

Mounted on the shaft of the back of the motor you will find the motor coupler. Separate the three disks and inspect them for damage. If you find cracks or excessive wear, replace the coupler.

**(((If the motor couple is in good condition, replace the agitator components and clutch assembly as well.)))

Jun 10, 2009 | Kenmore 22422 Top Load Washer

1 Answer

Won't spin


Remove the water pump by removing the two retaining clips. You do not have to remove the drain hoses. Just push the pump aside with the hoses still attached. Disconnect the wiring harness from the drive motor (good idea to unplug the washer before you attempt this). Remove the two stay screws on the retaining clips for the motor. Once the screws are removed, take a flat blade screwdriver and gently pop the two clips from the drive motor. Remove the bottom clip first, then place one hand under the motor before releasing the top clip. Be careful, the motor has some weight to it. Directly behind the motor is the motor coupling. There will be one plastic three-prong piece attached to the motor and one piece attached to the transmission. A black rubber bushing connects the two halves together. Look for rips or tears in the rubber bushing and/or broken pieces from the coupler. I hope this helps you.

Sep 11, 2007 | Kenmore 22932 Top Load Washer

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