Question about Western Digital Passport WDXML800UE (WDXML800UETE) 80 GB Hard Drive

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I have a 500g Western digital my passport. I have owned it for almost a year now. It fell off my dress just now and is not working properly. My computer recognizes it's existence and tells me the device is working properly but I can't access it. I have been listening to it and the sounds it makes are concerning. I'll try to describe them for you. Something starts to spin, then makes a buzzing sound and a beep. After seven or so times my comp recognizes it and nothing happens. The light is on the whole time. Any ideas? Thanks, Nelson

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Something mechanically has gone wrong with the disk-drive inside the enclosure.

Search online for a professional "data recovery service".
They can disassemble the enclosure, disassemble the disk-drive, and fix it just long-enough to copy your files (onto another disk or onto blank DVD-writable media). Not "inexpensive".

Then, you can use WD's "Customer Loyalty Program", i.e., prove that you previously purchased a WD product, and you'll get a discount on buying another WD product, if you purchase through their web-site (and pay for shipping).

Posted on Oct 11, 2010

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