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I think its the xbox because we had it for a long time, but all games say either this disc is dirty or damaged, or it says that i need something for this movie EVEN THOUGH ITS NOT A MOVIE

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Try to clean the dvd drive's lens

Posted on Oct 11, 2010

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Posted on Jan 02, 2017

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Xbox games wont read


Well this might be a problem with your disc reader rather than the discs, sometimes the eye just needs to be cleaned but if you are looking for a quick fix then try instead of closing the disc tray with the button, try pushing it closed with your hand. Don't be afraid to put a little force but this worked for me until i got the guts to open up my xbox.

Mar 07, 2014 | Microsoft Video Game Consoles & Games

1 Answer

My Original Xbox has never been opened. My Xbox cant read the majority of the games i put into it. I know there is nothing wrong the the cd because it works with my friends Xbox. All it says is that the...


You need to check to see if the laser is dirty inside the xbox dvd drive. You will need some torx drivers to open the unit and a cotton tip to clean the laser inside the dvd drive. If you are npt tech-savvy any electronic repair store will be able to do this for a fee. I hope this helps.

Aug 07, 2010 | Microsoft Xbox Console

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When i put an Xbox 360 game in it tries to play it as a DVD movie. please help!!!


When you try to play a DVD movie or an Xbox 360 game disc on your Xbox 360 console, you may receive an error message. This article presents step-by-step guidance to help you determine whether your disc is playable.
SYMPTOMS When you try to play a disc, you may receive the following error message: Can’t read this DVD.
CAUSE The DVD or game disc may be dirty or damaged. Because the console cannot read the disc well, it may even mistake a game disc for a DVD and report this error. If this problem occurs with multiple discs, even clean and undamaged discs, there may be a problem with your Xbox 360 console.
Note If you receive a different error message, such as one of the following messages, the problem is a different problem:
Error message 1 Can't play DVD. Wrong region code. Error message 2 Can’t play DVD. Family settings restrict playback of this DVD. If you receive one of these error messages, see the corresponding Knowledge Base article: 907620 While attempting to play a standard DVD movie using your Xbox 360 console, you receive the error message: "Can't play DVD. Wrong region code" 908645 While attempting to play a DVD movie using your Xbox 360 console, you receive the error message: "Can’t play DVD. Family settings restrict playback of this DVD"

THINGS TO TRY Here are some things that you can do to try to fix the problem or to determine what caused it.

Determine whether the disc is dirty or damaged Discs that are smudged, scratched, or otherwise damaged cannot be read by the Xbox 360 console. You will want to examine the disc to see whether it has smudges, scratches, or other damage. To do this, follow these steps: 1. Examine the disc for dirt or damage: a. Pick up the disc by its edges. Do not touch the top or bottom surface. b. Examine the shiny side of the disc to make sure that the disc is clean and has no damage.
NoteScratches that follow the curve of the disc are very damaging and prevent a disc from being read. If your disc has even one of these kinds of scratches, the disc is damaged, and you will no longer be able to play it. If this is the case, see step 4. 2. If the disc is dirty, clean the disc by hand: • Use a soft, clean, dry, chemical-free cloth to clean the disc. • Lightly wipe from the center of the disc outward. 3. After you clean the disc, try to load it in the Xbox 360 console. If the disc still will not load or you receive the same error message, the disc is damaged, and you will no longer be able to play it. If this is the case, see step 4. 4. If the disc is damaged, do one of the following: • Because DVD discs are not game discs and the disc was damaged because of misuse of some type, such as not storing the disc in its case, the only thing that you can do is buy a new one. • If you feel that the disc was damaged by the Xbox 360 console in some way, please contact Xbox Customer Support. To do this, please visit the following Microsoft Web site: http://www.xbox.com/support/contact

Feb 18, 2010 | Microsoft Xbox 360 Console

1 Answer

It always says it's dirty or damaged


Is the disc dirty or damaged? Is it just this game or all games? If all games then there is more than likely a fault with the drive or the lens needs cleaning.

Nov 17, 2009 | EA Sports NCAA Football 07 for Xbox

1 Answer

My xbox 360 dvd tray keeps opening


Determine whether the disc is dirty or damagedDiscs that are smudged, scratched or otherwise damaged cannot be read by the Xbox 360 console. You will want to examine the disc to see whether it has smudges, scratches, or other damage. To do this, follow these steps: 1. Examine the disc for dirt or damage: a. Pick up the disc by its edges. Do not touch the top or the bottom surface. b. Examine the shiny side of the disc to make sure that the disc is clean and has no damage.

Note Scratches that follow the curve of the disc are very damaging and prevent a disc from being read. If you see that your disc has even one of these types of scratches, the disc is damaged, and you will no longer be able to play it. If this is the case, see step 4. 2. If the disc is dirty, clean the disc by hand: a. Use a soft, clean, dry, chemical-free cloth to clean the disc. b. Lightly wipe from the center of the disc outward. 3. After cleaning the disc, try to load it in the Xbox 360 console. If the disc still won't load or you receive the same error message, the disc is damaged, and you will no longer be able to play it. If this is the case, see step 4. 4. If the disc is damaged, do one of the following: • If you think that the disc was already damaged when you bought it, try to exchange it. • If you have a damaged Microsoft Xbox 360 game disc and would like to order a new one, please visit the following Web site: http://support.xbox.com/support/en/us/xbox360/gamesandmedia/games/discreplacement/DiscReplacementPlan.aspx (http://support.xbox.com/support/en/us/xbox360/gamesandmedia/games/discreplacement/DiscReplacementPlan.aspx) • If the game is a non-Microsoft Xbox 360 game disc and was damaged because of misuse of some type, such as not storing the disc properly in its case, the only thing you can do is buy a new one. • If you feel that the disc was damaged by the Xbox 360 console in some way, please contact Xbox Customer Support. To do this, please visit the following Microsoft Web site: http://www.xbox.com/support/contactIf the disk is bad or damaged your unit will open when trying to read it. Hope this information helps, let me know if I can help you with anything else.
JimmyC

Oct 04, 2009 | Microsoft Xbox 360 Console

1 Answer

My xbox can't read disc & can't save the clock


Hey,

when it says its either dirty or damaged it usally means your disc i very scracthed or dirty/dust / abouth the clock thing i have the same problem but found out last year they dont save anyway

Aug 17, 2009 | Microsoft Xbox Console

1 Answer

Everytime i insert the disc counter strike the screen shos this message - Unable to read from the disc. Please check if the disc is dirty or damaged.


then try cleaning it or maybe its true that your disc is is dirty or damaged. and to avoid this clone your discs for backup. or try downloading games from pirate bay. download your counter strike there.

Aug 16, 2009 | Microsoft Counter Strike for Xbox

2 Answers

Xbox not recognizing disc


please consult to xbox technician.there is nothing you can do because your laser or lens which read your disc probably either dirty or damages...if it is dirty, i suggest you to buy disc that has a tiny brush attach onto that disc...but if it damages,well............nothing u can do other than send it for service...

May 26, 2009 | Microsoft Xbox Console

1 Answer

Freezing on need for speed


you should call eb games and tell them they might be able to replace your xbox with a diffrent one.

Jan 11, 2008 | Microsoft Xbox Console

2 Answers

Cannot read disk error


Heres what you need to do:
1.Call 1800-4myxbox see if your still under warranty.
2.If you like, I do not think its nessary, get them to replace your current 360.

What 95% of the time causes the 360 to damage teh disk is when your system is *VERTICAL* (up and down) or if you move the console while your playing it, or if the console got knocked over while a game is playing.

From now on put the console horizontal, this will prevent the scratching of games.

Oct 17, 2007 | Microsoft Xbox 360 Console

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