A recent software down-load occured on 5-28-08. My wife did not recognize it and had it removed along with the desktop icon. Later we find out that it was organizing software or updating software for the Maxtor that we do indeed own.
Is it possible to send the update again? What do you recommend?
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Sometimes when a flash memory stick fails because it was not removed from the USB port properly. If the device is removed by just pulling it out of the USB port, it can cause the flash device to fail, you must click on the Safely Remove Hardware icon on the Task Bar and select the device you wish to remove and only do so when instructed to do so. When the flash memory device appears to malfunction it maybe possible to restore it by reformatting it. Insert the flash drive into the USB port then Click on Control Panel - Administrative Tools - Computer Management - Disk Management. Then right click on Disk 1 removable drive and click Format. After the flash drive has been formatted it will indicate that it is Healthy. You need to format the external drive. Format the drive as primary drive and in FAT32. (FAT32 will allow data to be exchanged between MACs and PCs). Insert the external hard drive into the USB port then Click on Control Panel - Administrative Tools - Computer Management - Disk Management. Then right click on Disk 1 removable drive and click Format. After the flash drive has been formatted it will indicate that it is Health.
Because if you dropped it and it's not working, it's probably been knocked out of alignment. It has platters that spin and are read just like a record player and they are very fragile.
One thing I have done before, and this is going to seem strange, but put it in a zip lock bag and then inside your freezer. Leave it in there for a few hours. Then take it out, and sometimes it will be recognized and you can get your data off.
Basically all you do is drag and drop. If you open up the drive (By double clicking it) then just drag the files you wish to store right into the drive and hey presto your done let them copy over which will take time depending on how many files you are sending over.
Good luck please dont hesitate to get back to me Robbie
TRY CONNECTING THROUGH DIFFERENT USB PORT IF NO GOOD CONNECT BURNER AS NORMAL SHUT DOWN COMPUTER THEN REMOVE POWER FROM REAR OF TOWER WAIT 30 SECONDS THEN RECONNECT SEE WHAT HAPPENS START WITH THIS THERE IS MORE COMPLICATED SOLUTIONS THAT I CAN THINK OF BUT LETS KEEP IT SIMPLE AT THIS STAGE AND SEE HOW YOU GO TRY THESE OPTIONS AND IF NO GOOD LET ME KNOW AND I WILL TRY TO ASSIST YOU FURTHER GLENN
Did your WD 500 come with software? If so have you installed the software? Does windows see the new external hard drive under my computer? You can always drop and drag files and folders directly to your new hard drive. What operating system are you using? Please answer questions and then we will go from there.