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This is my Model # WTW57ESVW1 In the normal wash cycle, the timing seems off. When you first turn it you can hear the water but it also seems the agitator is already going and at the end of the cycle when the water should be draining out during the spin cycle it does not completely drain out at the the end of the cycle. If I put it on spin in another cycle, it will drain the water out. I don't think it's a drain problem it just seems that the dial is maybe not coordianted with the actual cycles? I hope that makes sense. I bought the washer 10 months ago. Thank you for any help.

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Seems possible that the program controller is not working in order of the sequence that is required of the program.
So you must check the connection contacts, clean and try if this helps or else a new controller might be necessary as many of them develop bad contacts on usage..
Check cost , if possible swap and confirm before you buy one to fix.

Posted on Oct 11, 2010

  • kernelpanic Aug 06, 2011

    We just started having the same issue - it's agitating when you first start a load (used to only fill with water first, then start the agitation) - and at the end of the load after spinning, it stops, and then adds a little water into the tub.

    It's like it's out of sync with the knob

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Posted on Jan 02, 2017

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Cycle starts, but does not fill with water


When I start a new cycle, I first hear the pump run to empty out all remaining water, and after that I hear the motor run for the regular washing cycle, but there is no water in the dishwasher. After a few minutes, the cycle stops, and the washer claims the dishes are 'clean'. When I try starting a new cycle over and over again, about one in 20 times, the cycle will run normally with water. But then the next time, the problem starts all over again. Once a cycle starts correctly, everything works fine, including the rinsing.

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This is my Model # WTW57ESVW1 In the normal wash cycle, the timing seems off. When you first turn it you can hear the water but it also seems the agitator is already going and at the end of the cycle when...


PLEASE READ:

I sent an online message/complaint to Whirlpool on 1/6/2011. I am not really satisfied with the outcome, but the email discussion is below. I urge any customer having the same problem to send their complaints in to whirlpool so that they will be officially documented (that goes for any product from any company). Companies won't care unless they have the numbers to prove that their customers aren't happy (sad but true). As of this writing, the link to contact Whirlpool is: http://www.whirlpool.com/contact-us/. If it has since changed, there is usually a "contact us" link on the company homepage. Good luck to anyone having the same problem!



[START EMAIL DISCUSSION]

(My initial Message)
----------------------

Washer Model #: WTW57ESVW1: I have owned this washer for about 2 years. Yesterday the washer started agitating before it was full and when extra rinse is off, it will add 4 inches of water after final spin cycle. From my background in electrical and computer engineering, I was able to deduce that the level/temperature sensor is likely the cause (pt# W10248240). I decided to search the internet and I found thousands of complains about this one part failing. I need a new W10248240. I am looking for a new part, but find that they are quite expensive. I am not particularly happy with my purchase and will think again before buying another Whirlpool appliance. Is there no way I can get a cheaper W10248240 for my washer?



(Whirlpool's Response)
----------------------

Dear ***:

Thank you for visiting the Whirlpool web site. We appreciate hearing from you and apologize for the delay in response.

We apologize that the Whirlpool washer is filling with four inches of water after the Spin Cycle has completed. While it is possible for other owners to have similar issues with the same model, certain criteria must be met in order for a recall on a specific model to be initiated. This product does not have any ongoing recalls, so the standard manufacturer's warranty would take precedence. Unfortunately, we will not be able to sell a sensor at a discount price.

It is normal for the washer to agitate before it fills. The washer will do a self test to determine the amount of water to add based on the amount of clothing and soil level. This process may take a few minutes; however, we would recommend service since the unit is filling after the Spin Cycle, and Extra Rinse was not selected.

A Local, Certified Technician is in the best position to assist you and has the technical knowledge to accurately evaluate your situation. You may schedule service directly from our website using the link provided below or by calling our Customer Experience Center.

http://www.whirlpool.com/schedule_repair

A service charge plus labor may apply.

To allow us to document your complaint, please provide the following information:

Complete Address:
Primary phone Number:
Serial Number:
Purchase Date:
Dealer's Name:

You are a valued Whirlpool customer and we apologize for any inconvenience this concern may have caused.

We invite you to contact Whirlpool again either by calling (866) 698-2538 between 8:00am to 8:00pm EST weekdays or by emailing whenever the need arises. When calling please press the available option or stay on the line to reach a representative.

Sincerely,

***
e-Solutions Specialist
Whirlpool Customer eXperience Center
http://www.whirlpool.com

*If replying, please use Forward versus Reply or New as that will leave this message intact and will help us to respond faster.



(My reply)
----------------------

I appreciate the response, though I may not have been fully correct in the way I explained that the "washer started agitating before it was full." What I mean is that as soon as a wash cycle is initiated by pulling the timer knob out, the agitator starts immediately while simultaneously filling the washer. I know this is not the way the washer is supposed to operate. It had never done this in the 2 years I have owned it until now. As mentioned in the previous email, there are a plethora of Internet complaints that mirror my own. When the part is replaced, both the agitation and the fill after spin problem return to normal operation. I understand that you may not have received adequate complaints to warrant a recall for the part, so I will order one soon. I will, however, recommend to the many customers posting online to send complaints to Whirlpool so that their complaints are heard and accounted for. As you have asked, I have included the requested info about my washer below so that my complaint is on record. Thank you for your time.

Complete Address: ***
Primary phone Number: ***
Serial Number: ***
Purchase Date: ***
Dealer's Name: ***

[END EMAIL DISCUSSION]

A few days later, I received a message on my answering machine from the customer service rep who stated that my complaint was filed and if I had any questions or concerns that I could call or email.

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We just installed a new kenmore dishwasher yesterday. Model 13242 It has been running for almost2 hours and is still on the washing cycle--no water in it however--is this normal? I'm in a bit of a panic as...


THAT IS NOT NORMAL!!!!!!! A normal wash and dry cycle will take approx. 2 hours in length including drying cycle.
You should see that water has been present in the machine within the first 2 minutes of the start of the wash cycle, you should also be able to hear the water entering the wash tub.
The fill valve or water supply seems to be the issue, if the water doesn't enter the tub then the controller won't proceed witht the wash cycle. Double check your water supply tube / hose to make sure there is water present at the connection to the dishwasher.
GOOD LUCK !

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Hi,

This may sound strange but that is a normal cycle time for today's dishwashers. They use much less water and the water is 'recycled' within the filtration system in the pump.

By reusing and filtering this water they save on heating energy and water consumption. The motors are not as powerful so they use less power even when running longer. Many machines will alternate the wash between the upper and lower arms, this type uses much less water and energy but again the trade off is long cycle times.

If you were to select a heavy or pots and pan cycle with hi temperature wash and a sani rinse your times can be up to 4 hours in some machines today.

The reason behind these savings are mostly due to the energy standards that the appliance manufactures have to abide by today.

I know this may not have been what you wanted to hear but it is how they work today.

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