Question about HP Photosmart C6380 All-In-One InkJet Printer

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OCX19A0023 Error showing up on my C6380. I have tried switching on and off cleaning print head is there any other tests that will tell me if printhead is the fault. unit 18months old

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6ya6ya
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Posted on Jan 02, 2017

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  • 1 Answer

SOURCE: Can anyone tell me how to remove the print head?

go to "http:/www.neilslade.com/papers/inkjetstuff11.html" he has all the info you need.

Posted on Jun 05, 2007

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SOURCE: officejet d135 - "Supply Expired" error message

HP, in order to sell more ink, monitors the expiration date of the cartridges installed. Solution is either to buy a new unexpired cartridge from HP or to disable the date monitoring built in to the printer. This latter is done by removing the button cell located inside the D135 printer on the left hand side or by simply slipping a thin piece of plastic between button cell and metal contact. You will no longer have date function on printer, but it won't object to expired cartridges either.

Posted on Oct 18, 2008

technotech
  • 183 Answers

SOURCE: HP L7680 Printer Head Problem

Normal 0 false false false MicrosoftInternetExplorer4 st1\:*{behavior:url(#ieooui) } /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-parent:""; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin:0in; mso-para-margin-bottom:.0001pt; mso-pagination:widow-orphan; font-size:10.0pt; font-family:"Times New Roman"; mso-ansi-language:#0400; mso-fareast-language:#0400; mso-bidi-language:#0400;} Step two: Increase the print quality mode
If reprinting did not help, try increasing the print quality mode.
In the application you are printing from, click File, and then click Print. Make sure the printer is selected, and then click Properties.
Select the Paper/Quality tab. In the Print Quality area, choose the next higher quality setting. If the current setting is Draft, choose Normal. If the current setting is Normal, choose Best.
Step three: Print in grayscale (black area streaking only)
If the streaks are in a black area of a black and white printout, change to grayscale printing.
NOTE:- This step does not apply to color printouts.
In the application you are printing from, click File, and then click Print.
Make sure the printer is selected and click Properties.
Click the Color tab, and select Print Grayscale and High Quality.
Step four: Clean the printheads
If the print quality is still bad, clean the printheads.
Make sure the printer is loaded with unused white paper.
Open HP Solution Center.
Click Settings, Print Settings, and then select Printer Toolbox.
Click the Service Tab.
Click Clean Printhead, and then click Clean.
Step five: Align the printheads
If the print quality is still bad, align the printheads.
Make sure the printer is loaded with unused white paper.
Open the printer Toolbox, and select the Printer Services tab.
Click Align Printheads. The Align Printheads window opens. Click Align.
The printer prints an alignment page. The lines in the patterns should appear to be straight. Click OK when the page finishes printing.
Step six: Calibrate the linefeed
If the print quality is still bad, calibrate the linefeed:
Make sure the printer is loaded with unused white paper.
Open the printer Toolbox and select the Printer Services tab.
Click Calibrate Advanced Linefeed. The Advanced Linefeed Calibration window opens. Click OK .
Step seven: Replace one or both printheads
If the print quality is still bad after performing all the above steps, one or both of the printheads will have to be replaced. Print a PQ Diagnostic page to see which printhead should be replaced.
Make sure the printer is loaded with unused white paper.
Press the Setup button.
Press 1 and * simultaneously.
Look at the color blocks labeled Test Pattern 2. Some or all of them could show white horizontal streaks. If none of the blocks are streaked, the printheads are okay.
If the Black block has lines – replace the KY printhead.
If the Cyan block has lines – replace the MC Printhead.
If the Magenta block has lines – replace the MC Printhead.
If the Red block has lines – replace the KY printhead.
If the Green block has lines – replace the KY printhead.

Posted on Nov 10, 2008

  • 2 Answers

SOURCE: k550 air in ink feedlines

I have had this happen a couple of times and have cured it easily. It has only happened with the black with me. It seems to be caused by air in the ink feed line. With the printer switched on open the top cover and hold the resume button for 5 seconds. The printheads should move to the left and you may be able to see air in the pipe(s). Remove the printhead of the offending colour(s) then insert a syringe with the plunger fully down into the rubber that the printhead connects to. Draw up the syringe plunger to draw ink/air through until you can see no more air in the pipe. Replace the printhead and close the cover. The printer should now do a calibration with the offending colour hopefully now working.

Posted on Mar 29, 2009

  • 1 Answer

SOURCE: HP D135 - replaced printhead - still doesn't print in that color

try this link : I followed the directions and fixed the problem. the instructions that came with the new printhead weren't really complete.

Here's essentially all I did for my fix - Opened the printer top, turned the printer off. Removed the "bad" printhead, cleaned the metal contacts on the printhead and printer with windex. Closed the printer. Turned it on. waited for it to reset. Opened the printer. Turned the printer off again. Installed the printhead. Closed the lid. Plugged the printer in again. When it was ready I accessed the HP toolbox and alligned the printheads and cleaned the printheads. It worked. Here's a link with photos.


http://h10025.www1.hp.com/ewfrf/wc/document?docname=bpa02107&lc=en&cc=ca&dlc=&product=64986

Posted on May 01, 2009

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1 Answer

After setting up my C6380 for two sided printing it will not do side two.


You are ticking the box for 'Print Both Sides' aren't you?
I find it quicker to print Even sides only,
then reload the paper (same order as it comes out printed Even sides) and tell it print Odd sides only
Try that.

Jan 01, 2014 | HP Office Equipment & Supplies

1 Answer

Hp c6380 oxc19a0007


The C6380 needs to be serviced. (oxc19a0007)It could be the print head or the encoder strip needs to be replaced.
Please follow these steps to reset the printer:

1.Disconnect the Universal Serial Bus (USB) cable from the back of the product, but leave the product turned on.
2.Open the cover of the product and remove the print cartridges.
3.Close the cover and wait for the Insert Ink Cartridges message to display. 4.Disconnect the power cord from the back of the product and the wall socket, then wait for one minute.
5.Reconnect the power cord. If the product does not automatically turn on, press the Power button.
6.Open the cover and reinsert the print cartridges.
7.Close the cover. If prompted, print a calibration page.
8.Print a Self Test to verify product is functional.
9.Reconnect the USB cable, and try to print from the computer.
10.If the error is still there replace the unit.

Jan 14, 2012 | HP PhotoSmart Office Equipment & Supplies

1 Answer

MY PHOTOSMART PRINTER IS SHOWING ERRROR OCX19A0023


Solution 1:
  • Press the On button to turn the printer off.
  • Unplug the power cord from the back of the printer.
  • Remove all the ink cartridges.
  • Wait two minutes.
  • Plug the power cord into the back of the printer.
  • Press the On button to turn the printer on.
  • Install the ink cartridges when prompted.
Solution 2:
  • Without turning off the product, disconnect the USB cable from the rear of the product.
  • Remove the cartridges from the product.
  • Wait for the 'Insert Cartridges ' message to display on the control panel.
  • Disconnect the power cord from the back of the product.
  • Wait 60 seconds.
  • Reconnect the power cord. If the product does not automatically turn on, press the Power button. Reinsert the cartridges, and then close any open doors on the product.
  • If you receive a prompt to print a calibration page, do so.
  • Reconnect the USB cable to the rear of the product, and then try printing again.

If I could be of further assistance, let me know. If this helps or solves the issue, please rate it and give a testimonial for my response

Thanks, Joe

Feb 04, 2011 | HP Photosmart C6380 All-In-One InkJet...

1 Answer

My 84 year-old mother has an Officejet 6300 printer. She is too old to figure out tech support, so she as asked me to write you. Recently, one of her cartridges was shown as empty. I instructed her...


You need to remove the cartridges, remove the print head (it might drip ink on you so be prepared), thoroughly clean and dry the electrical contacts on the print head, and return the print head then the cartridges to the machine. This has worked for us before.

Sep 28, 2010 | HP Photosmart C6380 All-In-One InkJet...

2 Answers

Photo black ink runs out b4 black on HP Photosmart C6380 printer


The black ink cartridge is larger than the photo black cartridge and black is used in photos to make the darker colors. Black text takes much less ink per page.

Jul 17, 2010 | HP Photosmart C6380 All-In-One InkJet...

1 Answer

HP C6380 error 0xc19a0023 Ink System Failure. how to reset the printer?


Consensus seems to be to clean the contacts on the print head. I have a customer who sees a similar error on a machine that takes the HP 920 cartridges (same design, slightly higher capacity) but his says a cartridge is "missing or damaged". You will want to remove all the ink cartridges and then lift the gray bar to the side of where the cartridges go. Now the assembly that the cartridges rest in will come out, this is the print head. Be careful as it is likely covered in ink on the bottom, but you will want to gently clean the electrical contacts on the print head and machine with a Q-tip lightly moistened with distilled water. When clean, dry thoroughly and carefully reinstall without letting ink touch any contacts. Be sure to lock the gray bar back in place and reinstall the ink cartridges. Hopefully that fixes it up. This seems like a common problem with these machines and is basically just a design flaw from HP. Below is another case with a similar problem:
http://www.fixya.com/support/t1777183-hp_photosmart_d5460_printer_ink_system

Jun 11, 2010 | HP Photosmart C6380 All-In-One InkJet...

1 Answer

Even though all my print cartridges are full my hp c6380 printer prints out pictures that are not colored properly. It seems to print as if the cyan cartridge is empty but that is not the case. Any idea...


Open the "HP Toolbox" software (it was installed from the CD-ROM that came with the printer).

Run the "Print-Head-Cleaning" cycle -- some of the ink-jets are clogged, and thus no ink of that colour is being jetted onto the paper.

Jan 28, 2010 | HP Photosmart C6380 All-In-One InkJet...

1 Answer

#5 black ink cartridge skips through the middle occasionally


Replacing the print head
The print head may need replacing if, after all print head and ink tank troubleshooting has been performed:

  • The nozzle test appears broken or to have horizontal white streaks.
  • One or more of the colors is missing from the Nozzle Test.
  • The colors are incorrect on the Nozzle Test.
  • A print head error is indicated on the unit.
  • The printer powers off when the print head is installed.
I hope it helps!!!

Nov 29, 2008 | Canon PIXMA MP830 All-In-One InkJet...

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