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We have taken over a contract on a samsung dcs telephone system and the technician password has been changed, is there any way to overide this passcode and reset it to default, without defaulting the system, the previous maintainer has gone bust so cannot contact them.

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For legal reasons, Samsung requires the following procedure be followed to reset the technician password to the factory default. The password can be reset to the default value without defaulting the whole system. To do this Samsung has to have:

1. On the customer's letterhead we need a letter stating that Telephone Central is the authorized vendor they wish to have working on their equipment.
2. On Telephone Central's letterhead we need a letter stating that the technician doing the password default is a technician who works for your company.
3. Fax both of these documents to 972-792-2100, and have the technician call Samsung technical support, and we can default the password on this switch in about 5 minutes by entering a series of commands on a telephone.


Posted on Oct 11, 2010

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