Question about Xerox DocuPrint C525A Laser Printer

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Hi, we have a C525A but has not been used for the last 2 years. When I started it today I got an error code 016-370 with message Reboot Printer. I have powered it down and up for several times but didn't help. Any suggestion please?

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  • leo_uds Oct 12, 2010

    yes, the model is correct. can i upload a reference page for you?

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  • 586 Answers

You need to switch off the printer and then connect it via the USB cable. Press the hold and cancel buttons simultaneously. Then power on the printer again. On your LCD display you should typically see a message saying 'ready for download mode'. You will then need to initialize the firmware update process. LCD will change to the writing mode. 10 minutes later you will be prompted to start the printer again.
Keep me posted abt the end result...

Posted on Oct 11, 2010

  • 1 more comment 
  • leo_uds Oct 12, 2010

    There is no hold button.

  • Mohammed Ebrahim M
    Mohammed Ebrahim M Oct 12, 2010

    Thats odd.
    Is the model no correct?

  • Mohammed Ebrahim M
    Mohammed Ebrahim M Oct 12, 2010

    Sorry dear i thought it was a dell printer.
    My mistake.
    i found that its an error due to Communication failure between the IOT and ESS.
    Some say that reseating the memory module on the back of the unit will fix it.
    No confirmed fixes for that issue yet.
    I am out of fixes for this issue.
    Sorry :-(

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Posted on Jan 02, 2017

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Off line message.


Hi,
could you check your settings please.

start, control panel, Printers, right click your printer, check it's online here,

or, double click your printer, when grey box appears, go to documents tab, check it's set as your default printer,
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Hope this helps
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