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HA-871? I'm not sure if anyone can help with this, but I've got a **** Smith brand HA-871 alarm system which I haven't used in years. When trying to get it working, not only have I forgotten the code but I can't remember how to enter it (as in, 4 digits and a #, or just the 4 digits, or something else...?). As I am able to get into the alarm box with the key, does anyone know how to reset it and enter the code? I can't find the manual either. Thanks to anyone able to help with this!

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Incase you are still interested you set the code with the four jumpers inside the unit.
1st digit is the brown wire
2nd digit is red wire
3rd digit is orange
4th digit is yellow

Posted on Dec 11, 2010

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6ya6ya
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Posted on Jan 02, 2017

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1 Answer

Brush won't budge , reset button useless


Hi Joan, it's Jack at Dyson.

I'm sorry to hear you haven't been able to reset your DC24. It's worth using something like the eraser-end of a pencil to press the reset button - you should feel a click when it's pressed correctly.
The video I've attached shows how we recommend checking the machine for any issues before resetting it. Make sure the brush bar is free of any threads or hair, and the cleaner head is free of obstructions.

If you do need further help after you've given this a try, please get in touch with the Dyson customer Helpline so one of our experts can take you through some further troubleshooting checks. If a repair or replacement part is needed, we can also confirm whether this is covered under the machine's 5-year guarantee.

You can reach us by calling 0800 298 0298 (UK), or 1-866-693-9766 (US).

Best wishes,

Jack
Dyson Online Customer Support
www.dyson.com

Sep 09, 2013 | Dyson Ball DC24 Bagless Upright Vacuum

1 Answer

DC41 ANIMAL



Hi Ashley, it's Jack at Dyson.

I'm sorry to hear you've had difficulty with your DC41 Animal's brush bar. Although I note you've already tried resetting it, I would encourage you to try again - please make sure that you've reclined the machine into the vacuuming position as the brush bar will never rotate when the machine is standing upright. Try pressing the silver brush control switch (next to the red on/off switch) twice while the machine is turned on and reclined.

If you do need further help after trying this, please contact us directly so we can confirm if we're able to help under the terms of your DC41 Animal's 5-year warranty. You can reach us by calling 0800 298 0298 (UK), 1-866-693-9766 (US), or 1-877-397-6622 (CA).

Best wishes,

Jack
Dyson Online Customer Support
www.dyson.com

Jul 21, 2013 | Dyson Dc 41 Ball

1 Answer

The beater bar on my dyson dc 28 animal sweeper is not engaging at all what could the problem be with this


Hi Judi,

I'm sorry to hear you're having difficulty with your DC28. You haven't mentioned in your question whether your machine is displaying any indicator lights - these are designed to help you diagnose what the issue might be.

Generally, if the brush bar won't rotate, it may be because the brush bar is set too low for the type of carpet pile you're cleaning. Try raising it to the next available level to see if this helps. It's also important to keep the brush bar clear of any threads or hair, and to check the cleaner head is free of anything that could jam the brush bar - the video I've attached shows the correct way to do this.

Finally, the brush bar will never rotate when the machine is standing upright, or if you have the height selector set to 'Bare floors'. Make sure you have the machine reclined into the vacuuming position, and set to an appropriate carpet height setting once you've turned the vacuum on.

I hope this helps - if you find you're unable to reset the machine using the information I've provided here, please email your contact details and serial number to us at askdysonUS@dyson.com. One of our experts will be in touch as soon as possible to take you through some further diagnostic checks. If a repair is needed, we'll be happy to confirm whether this is covered under the machine's 5-year warrranty.

Best wishes,

Jack
Dyson Online Customer Support
www.dyson.com

Apr 17, 2013 | Dyson DC28 Animal Bagless Upright Vacuum

1 Answer

Cant get the brush to spin, already tried cleaning, reset button but nothing works. the belt is still good.


Hi there,

I'm sorry to hear you're having difficulties with your DC25. Although you've already tried to reset the machine, please take a look at the video below to ensure you haven't missed anything. You might also like to run through the steps shown in our online support guide:

http://www.dyson.com/support/help.asp?article=1156&product=DC25-ALLFLOORS

Please note, the brushbar will not rotate when the cleaner is standing in the upright position, so make sure you've reclined the cleaner into the vacuuming position when testing it.

If you're still concerned after following these steps, please get in touch with us directly so we can provide further assistance - you can call us free on 08002980298 (UK), or 1866MYDYSON (US). If it's necessary to replace the cleaner head, this should be covered by our 5-year warranty, as long as the cleaner has been used in accordance with the terms and conditions listed in the user guide.

Kind regards,

Jack
Dyson Online Customer Support


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Oct 24, 2011 | Dyson DC25 All Floors Bagless Upright...

1 Answer

No suction when wand is used. Checked for all blockage. If you disconnect no suction at base


Hi there,

Sorry to hear you're having difficulties with your DC24. Although I note you've already checked for blockages, you may wish to follow the steps shown in our support guide, to make sure you haven't missed anything:

http://www.dyson.com/support/help.asp?article=1120&product=DC24-ALLFLOORS

If you've run through these checks and are still having issues, it's probably best if you get in touch with us directly so one of our experts can go through some troubleshooting over the phone with you. You can call us free on 08002980298 (UK), or 1866MYDYSON (US).

Kind regards,

Jack
Dyson Customer Service

Aug 02, 2011 | Dyson Ball DC24 Bagless Upright Vacuum

1 Answer

Dyson is making a higher pitched sound than usual. I do not see blockage in tube, but seems to be when it switches from wand to regular in the curved transition area that I can put my hand over the wand a...


Hi there,

Sorry to hear you're having difficulties with your DC25. Although I note you've mentioned that you can't see a blockage, you might find it helpful to follow these steps from our online guide, just to make sure you haven't missed anything:

http://www.dyson.com/support/help.asp?article=1148&product=DC25-ALLFLOORS

Also, you might find it useful to watch this video guide showing the correct way to remove, wash and replace the filters, to make sure you've fitted them correctly:

http://www.dyson.com/support/help.asp?article=1457&product=DC25-ALLFLOORS

If you've tried this and are still having issues, please get in touch with us directly, so one of our experts can determine the cause of the noise and suggest the best course of action. You can call us free on 08002980298 (UK), or 1866MYDYSON (US).

Kind regards,

Jack
Dyson Customer Service

Jul 30, 2011 | Dyson DC25 All Floors Bagless Upright...

1 Answer

I have a Brookstone Wet/Dry handheld vacuum. When I toggle the switch on or off, nothing happens. If I leave it on the charger and do this, nothing happens (so I don't think it's the battery). It seems...


I realize this is an old post, but I also picked up the same item & have the same problem. Anyone know the fix? It's a Brookstone SKU#411884. I purchased it in an auction, brand new in the box. The filter is clean and shows no sign of previous use. HELP I WANT TO USE IT! I'VE LOOKED ALL OVER THE WEB & CAN'T FIND THE PRODUCT ANYWHERE. :(

Aug 29, 2010 | AEG Vacuums

1 Answer

Loss of suction in hose


Hi its Darran at Dyson.

It may be worth following the blockage procedure outlined in your user guide or on our website at www.dyson.com and look at our support section.

If this doesnt resolve the issue, its likely that your DC24 is still covered by the 5 year Dyson guarantee as we only started manufacturing the DC24 about 2 years ago.

If you need further help, call us on 0800 298 0298 (UK) or 1866MYDYSON (US).

Kind regards
Darran
Dyson Customer Service

Apr 12, 2010 | Dyson Ball DC24 Bagless Upright Vacuum

2 Answers

Having trouble shampooing


I found this on a website. Hope it helps others...

by Mainelyvacs in: Kirby
  • First a short explanation of how the Kirby shampoo system works: Kirby uses a “Dry Foam” type of shampoo. Basically, it spreads a shampoo foam solution on the surface of your carpet. This foam needs to stay on the surface of the carpet until it is completely dry (usually 1 to 2 hours depending on temperature and humidity) As the foam dries, it soaks up grease and dirt. You then vacuum the carpet and up comes the shampoo residue along with the absorbed dirt and grease. It does a very good job on the surface but will not extract stains from the bottom of the carpet or carpet pad. Several other brands such as Electrolux, Hoover and Koblenz make Carpet Cleaning machines that use the same system.
    So, you’ve read your manual, you’ve removed the carpet cleaning nozzle and the bag assembly from your Kirby, you’ve installed your shampoo tank and carpet shampooing nozzle tray and you start to shampoo but all you get on your carpet is a puddle of soapy water and no foam. Here’s a few things to look for:
  • Make sure you are using a Dry Foam Shampoo(preferably Kirby) and NOT an extraction shampoo, the Rug Doctor shampoo you had left over from your last rental will not work.
  • Make sure you have the correct mixture. If you are using Kirby Dry foam shampoo you simply fill the tank with water and put a tank cap full of shampoo in with the water. You can use other brands of “Dry Foam” shampoo, but the mixture ratio may be different, so read the label first.
  • Don’t reuse last year’s leftover mixture, it’s probably no good.
  • Make sure a family member didn’t pour any leftover mixture back into the empty shampoo bottle - further diluting a mixture will not produce any foam.
  • Don’t use shampoo that’s seen extreme temperatures.
  • Check the tank and make sure that the sponge filter is in place and if it is in place that it is not deteriorated. The sponge filter is located under the tank at the point where you attach the tank to the hole that you removed the bag assembly from.
  • Check the hose that runs from the tank to the nozzle. It should have a screen in the end that attaches to the tank (older models had a cloth screen with a metal retainer, models after 1989 have a 1 piece metal and plastic screen.

Apr 13, 2009 | Kirby Ultimate G Bagged Upright Vacuum

3 Answers

Kirby sentria carpet shampooer


you dont **** out the water....if you use the reccomended Kirby shampoo there is no need to **** out the water because it is a semi dry liquid ...it will dry by its self in about 1 hour....I,ve been with Kirby for 16 years now ...i will know

Jun 13, 2007 | Kirby Ultimate G Bagged Upright Vacuum

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